Good space and easy access to the storage - Safe and secure, what I like is being able to use my app to lock doors within the building. Alex and other staff members were very helpful.
Location
Switch locationUnit 4, Hawthorne Road, BN23 6QA Eastbourne, GB
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See what reviewers are saying
I recently rented a unit at this facility and found the whole process very easy. The receptionist Andrea was very helpful and explained all that I needed to do. The building itself looks very modern a... See more
Friendly staff explained the layout etc, even provided a coffee. Site was clean and storage the size expected in a very convenient location which made moving things from the loading bay to the store... See more
Price of £1 for the 1st month - OK + £18 for insurance - very good. However the app does not work so you only have access when the office is open. Which is a problem.
Company details
About Shurgard Self Storage - Eastbourne - Hawthorne Road
Written by the company
At Shurgard, we understand that everyone's storage needs are different. That's why we offer a variety of unit sizes and features to choose from. Whether you're storing furniture for a move, seasonal items, or business inventory, we have a solution for you.
Our facilities are clean, well-lit, and secure. We offer large access hours to your unit, so you can come and go as you please. We also have a variety of security features in place to protect your belongings, including CCTV cameras, gated entry, and app access.
Shurgard is committed to providing our customers with the best possible storage experience. That's why we offer a variety of convenient features, such as online reservations and online bill pay.
If you're looking for a secure and affordable storage solution, Shurgard is the right choice for you.
Contact us today to learn more about our storage options and to reserve a unit on our website.
For Every Move In Life
Written by the company

- 350+ self storage stores across Europe
- We operate in urban areas with the majority of our stores located in capital and major cities across Europe.
- Access 7 days a week
- Access your storage unit via the Shurgard App, and rest assured that only you hold the key to enter your unit.
- Moving boxes and storage supplies
- We offer moving boxes and storage boxes in different sizes as well as bubble wrap, tape and protection covers at most of our branches.
- Expert advice
- Over 30 years of experience in the self-storage industry.
- Online contract
- Experience a fully digital move-in: book your unit and complete your payment online to head straight to your storage unit.
- Our App simplify your storage experience
- Open gates. Pay invoices. Manage your account. Do it all with your phone.
- Free online reservation
- All our storage unit prices are displayed online and the reservation on our website is entirely free. No credit card needed.
Contact info
Unit 4, Hawthorne Road, BN23 6QA, Eastbourne, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 week
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Best for customer service
We went looking around a few self storage places in Eastbourne. So glad we went to Shurgard. Alicia there was so friendly and helpful. We took up a lot of her time asking questions. She didn’t rush us and answered everything. Thank you Alicia! Also the price is good and nice storage options and units. We will definitely be coming back when we’re ready to put our stuff in storage.
Reliable firm
It was easy to contact Shurgard. Always friendly and helpful every step of the way.
The reception was very friendly and…
The reception was very friendly and professional. Explaining everything required. The rooms were shown allowing a decision to be made.
Helpful regards paperwork.
Overall a good service.
Thank you to Alicia at the Eastbourne location
Alicia at the Eastbourne location was so helpful and patient with all my questions and looking at sizes of storage. I’ve now recommended this location to a few people. Thank you Alicia !!
The staff member that dealt with me in Eastbourne.
The staff member that dealt with me in Eastbourne was very helpful.
Reassured The staff member that took us through…
The staff member that took us through the process was really nice and helpful.
Great experience at the Eastbourne…
Great experience at the Eastbourne site, staff were friendly and helpful and explained everything clearly.

Reply from Shurgard Self Storage - Eastbourne - Hawthorne Road
Glad I chose these to store my things
Glad I chose these to store my things, very friendly and accommodating.
Excellent experience .
Excellent experience .. from previous management/staff .. always been efficient and friendly.. I definitely would recommend Using the storage at Hawthorn Road…
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