I’ve been at Shurgard in forest hill for almost 2 years or over the place is very clean and tidy the units are very clean too The pricing for box’s are very good there if you need it for work or f... See more
Location
Switch location121 Stanstead Rd, SE23 1HH London, GB
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We recently moved our belongings from one storage unit to another at the Forest Hill, London location. Vanessa provided excellent service in advising how the process works and then with completing the... See more
Method stipulated by SHURGUARD 2 give notice of termination of contract difficult/ confusing & I found the 3wk time period too long. 7/14 days wld be more suitable & customers should be given a pri... See more
Company replied
I moved my items into Forest Hill storage recently. The day was already stressful, as it was a house move, the removal company were the main cause. When I arrived at Shurgard I was greeted by Kayla, w... See more
Company replied
Company details
About Shurgard Self Storage - Forest Hill
Written by the company
Shurgard is a leading self storage provider, offering secure and affordable storage solutions for both individuals and businesses. With more than 350 locations across Europe, including France, Netherlands, United Kingdom, Sweden, Germany, Belgium and Denmark, we provide convenient access to storage space tailored to your needs.
At Shurgard, we understand that everyone's storage needs are different. That's why we offer a variety of unit sizes and features to choose from. Whether you're storing furniture for a move, seasonal items, or business inventory, we have a solution for you.
Our facilities are clean, well-lit, and secure. We offer large access hours to your unit, so you can come and go as you please. We also have a variety of security features in place to protect your belongings, including CCTV cameras, gated entry, and app access.
Shurgard is committed to providing our customers with the best possible storage experience. That's why we offer a variety of convenient features, such as online reservations and online bill pay.
If you're looking for a secure and affordable storage solution, Shurgard is the right choice for you.
Contact us today to learn more about our storage options and to reserve a unit on our website.
At Shurgard, we understand that everyone's storage needs are different. That's why we offer a variety of unit sizes and features to choose from. Whether you're storing furniture for a move, seasonal items, or business inventory, we have a solution for you.
Our facilities are clean, well-lit, and secure. We offer large access hours to your unit, so you can come and go as you please. We also have a variety of security features in place to protect your belongings, including CCTV cameras, gated entry, and app access.
Shurgard is committed to providing our customers with the best possible storage experience. That's why we offer a variety of convenient features, such as online reservations and online bill pay.
If you're looking for a secure and affordable storage solution, Shurgard is the right choice for you.
Contact us today to learn more about our storage options and to reserve a unit on our website.
For Every Move In Life
Written by the company
- 350+ self storage stores across Europe
- We operate in urban areas with the majority of our stores located in capital and major cities across Europe.
- Access 7 days a week
- Access your storage unit via the Shurgard App, and rest assured that only you hold the key to enter your unit.
- Moving boxes and storage supplies
- We offer moving boxes and storage boxes in different sizes as well as bubble wrap, tape and protection covers at most of our branches.
- Expert advice
- Over 30 years of experience in the self-storage industry.
- Online contract
- Experience a fully digital move-in: book your unit and complete your payment online to head straight to your storage unit.
- Our App simplify your storage experience
- Open gates. Pay invoices. Manage your account. Do it all with your phone.
- Free online reservation
- All our storage unit prices are displayed online and the reservation on our website is entirely free. No credit card needed.
Contact info
121 Stanstead Rd, SE23 1HH, London, United Kingdom
4.5
Excellent
74 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Nic was super helpful and quick
Nic was super helpful and quick. Saved the day by showing me the space and helping me work out that I needed to upgrade to a bigger space.
June 26, 2023
Unprompted review
Vanessa was very helpful and efficient
June 26, 2023
Unprompted review
Super friendly and informative staff
Super friendly and informative staff - great experience. Thanks
June 25, 2023
Unprompted review
The lady in reception is very friendly…
The lady in reception is very friendly and helpful. Shurgard as a whole have been very informative, responsive and it’s great value.
June 25, 2023
Unprompted review
Very helpful and great service
Very helpful and great service. Exactly what I needed at a good price.
June 19, 2023
Unprompted review
Everything was well arranged for me
Everything was well arranged for me, reception staff was very helpful. The storage facility is very well maintained
June 17, 2023
Was welcomed with smiles and top…
Was welcomed with smiles and top customer service. Everything was well explained and i was very much reassured of the safety. Thanks very much to both Vanessa and Darren. <3
June 16, 2023
Unprompted review
Great service…
Great service at the forest hill branch. Was helped a lot by Vanessa, made the process smooth.
June 16, 2023
Unprompted review
Great experience
Great experience. The team are really friendly and helpful here.
June 16, 2023
Unprompted review
Darren and Vanessa are helpful and they…
Darren and Vanessa are helpful and they rendered a fantastic service .
May 30, 2023
Unprompted review
Great service I received
Great service I received. Very polite and professional and very helpful. Thank you .
May 19, 2023
Unprompted review
Darren provided great advice-clear and…
Darren provided great advice-clear and comprehensive.Thank you to him in a time of stressful decisions.
May 16, 2023
Unprompted review
Great experience!
We had to use Shurgard to store the whole contents of our 1 bedroom flat after being made homeless. It was a ridiculously stressful and horrible time, but in all our dealings with Shurgard, the staff at the Forest Hill branch were WIZARD! They were friendly, understanding, super upbeat and it was the smoothest experience ever. It was good value and the storage was easy to access and all made really convenient. Kind of sad about the circumstances, because otherwise it was a delightful experience from end to end :)
April 27, 2023
Unprompted review
Fantastic service
Fantastic service, everything was explained clearly!
April 18, 2023
Unprompted review
Shurgard crap
Well. My sister rented a unit for 1 pound (which was a special deal for now) on a Friday.
As I am moving myself I wanted to rent a unit for myself on the same deal, but I was told because my sister has rented last week I was told I could not rent a unit.
Which is wrong I have put in a complaint and have been told they are looking into it, yet I can still rent a unit at full price, which is wrong.
So I had to rent a unit at another storage unit which was more expensive.
I will never use or recommend Shurgard to anyone.
February 25, 2023
Unprompted review
Reply from Shurgard Self Storage - Forest Hill
At Shurgard, we are always happy to hear customers feedback on our services. In this case, we have cannot find any record of your name. Can you please share your customer ID and phone number to info@shurgard.co.uk so we can get in touch and help you.
Darren was very knowledgeable
Darren was very knowledgeable, helpful and professional. He swiftly managed to resolve the issue. Great customer service
February 13, 2023
Clear and helpful.
November 12, 2022
The reception I got and how simple and…
The reception I got and how simple and secure it is.
October 25, 2022
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