Shurgard Self Storage - Greenwich Reviews 

A welcoming and well secured environ. Staffs were friendly and helpful, and all was made ready with ease.

The only good thing about this place is the polite and friendly customer service at the desk. Everything else about this company is not good.
I had to purchase a storage place last year after escaping from abusing household. On two occasions, the second one was moving to smaller storage space, I was given storage units insanely far from the lifts without having a say or choice to pick one closer. It’s been very stressful going to the storage space due to my phobia of tight spaces and corridors so I have mostly avoided going there for nearly a year.
Now that I have found s decent place to move to, I have informed the staff that I would be moving out and to cancel any future payments. My invoice period runs for another week till the 2nd of March, yet Shurgard want to charge me for nearly 5 weeks after I move out.
Shurgard has also increased my storage unit price by 30% since last November 2024, without any explanation of why this sudden increase or any additional benefits or extra storage space.
I can’t wait to get far away from Shurgard and their shady practices and inflation busting out of the blue price increases, AND YOU SHOULD DO THE SAME.

Convenient and easy to use. Caroline was particularly helpful in getting our unit set up.

Easy, painless and great service from the staff

The staff were so helpful and informative, the process was easy, the unit is easy access and just the right size

Ease of access to my unit. My padlock has been lovingly stored inside for my convenience. Customer service experience has been informative and concise in their delivery. The online booking and in-store confirmation has been excellent and appreciated.
Kudos to Caroline!, who made the experience very friendly, interesting and customer focused.

I had no knowledge that shugard changed his access method to app. Shugard is populating so much info from Customers then force us, if we want to use their storage, to also invade our phones. I despite it. It was probably in fine prints when I signed up online which doesnt shake off the feeling of being lied to. It should have been stated clearly. I was already there with my stuff and made a reservation so it wa hard to find an alternative. However, Shugard/the agents told me it was for my security...Therefore it shall really be; And Shugard better not to get hacked...

Great experience.
Helpful Team.
Clean Storage Rooms.
Secure Space.
Professional Services.

Clear instructions and reasonable price, Greenwich branch is conveniently located not far away from O2 and North Greenwich station. The gates open by clicking a button in the app

Very effective and quick

They're ok. I've had a storage locker with them for the past few years, while I've been living in a one bedroom flat. The introductory deal was good — and the facility is mostly alright (my locker is fine) — but they have been hiking up prices fairly significantly year on year and I'll be leaving soon as I can no longer afford it. What makes the price increases a little harder to take was that (1) they were broken into, and a number of people's belongings were stolen — they didn't notify anyone and people only found out because of a local facebook group; (2) the place is often quite messy and dirty in communal areas; (3) the lifts have broken on multiple occasions and once I was trapped in the building and forced to open an alarmed fire door as there was no one around.

Friendly staff excellent service, easy access through he app to open the gate

Very efficient organising the unit. The warehouse is clean and seems secure, although I didn’t see many cameras. Tech for unlocking gates and lifts with mobile phone is clever and gives some reassurance.

Went on a Saturday to Greenwich unit to book a storage space on around 12 noon (the unit is supposed to be opened until 4pm) and no one was there. There is this paper stick to the door. I called this number, no one was answering, then I was getting voice mails. After about 10-15 minutes a lady answered, telling me "I'm not there now, what would you like to do?" I told them I want to book a room and she told me that I needed to wait 15 minutes so she can come. Another customer that was waiting with me left because they didn't have time to wait them of course. Terrible service, completely waste of my time and money (to commute by public transport). DO NOT GO.

Great customer service and good price overall for what they offer. The app is extremely good and super safe system. Highly recommended!

They have overcharged me and are refusing to send a a payments history and still haven't returned the overpayment. Avoid at all costs

Update, they now realise they do owe £92 but refuse to return it and will use it as a credit on the next transaction.

For your own wellbeing go to anyone else, big yellow storage?

I will not recommend this storage to even my worst enemy. Rats or mice will damage your stuff and they will blame you for that. They are rude and unprofessional and their service is worse. think twice before using this storage.

I signed my contract from 16 Dec, but the unit was made available only on 18 Dec. So I was unable to use it

Good support in customer service, friendly and meaningful. Then, everything in order and well explained in the locker. Thanks for that.
Finally, the app is very useful.

Easy booking process and flexible storage solution. Staff were very helpful.