I was really unhappy with the customer service on the day that we used the facility. Katia at the Hanworth centre was extremely unhelpful and rude. She did not know how the unit works and asked us t... See more
Company replied
Location
Switch locationPopham Close, TW13 6JE Hanworth, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Moving is always stressful. However, Val and Alfonso made it so much easier than expected. They could not have been more helpful. Friendly, transparent, clear, exceptional service. Nothing was too... See more
Great service and really patient with me as it’s my first ever unit during a busy and stressful time moving. Went through all the paperwork with me so I understood the details, showed me how to use al... See more
The efficiency of the system is very good. I just booked the storage from another country, made the ID validation online and after that everything was settle and I was free to go without needin... See more
Company details
About Shurgard Self Storage - Hanworth
Written by the company
Shurgard is a leading self storage provider, offering secure and affordable storage solutions for both individuals and businesses. With more than 350 locations across Europe, including France, Netherlands, United Kingdom, Sweden, Germany, Belgium and Denmark, we provide convenient access to storage space tailored to your needs.
At Shurgard, we understand that everyone's storage needs are different. That's why we offer a variety of unit sizes and features to choose from. Whether you're storing furniture for a move, seasonal items, or business inventory, we have a solution for you.
Our facilities are clean, well-lit, and secure. We offer large access hours to your unit, so you can come and go as you please. We also have a variety of security features in place to protect your belongings, including CCTV cameras, gated entry, and app access.
Shurgard is committed to providing our customers with the best possible storage experience. That's why we offer a variety of convenient features, such as online reservations and online bill pay.
If you're looking for a secure and affordable storage solution, Shurgard is the right choice for you.
Contact us today to learn more about our storage options and to reserve a unit on our website.
At Shurgard, we understand that everyone's storage needs are different. That's why we offer a variety of unit sizes and features to choose from. Whether you're storing furniture for a move, seasonal items, or business inventory, we have a solution for you.
Our facilities are clean, well-lit, and secure. We offer large access hours to your unit, so you can come and go as you please. We also have a variety of security features in place to protect your belongings, including CCTV cameras, gated entry, and app access.
Shurgard is committed to providing our customers with the best possible storage experience. That's why we offer a variety of convenient features, such as online reservations and online bill pay.
If you're looking for a secure and affordable storage solution, Shurgard is the right choice for you.
Contact us today to learn more about our storage options and to reserve a unit on our website.
For Every Move In Life
Written by the company
- 350+ self storage stores across Europe
- We operate in urban areas with the majority of our stores located in capital and major cities across Europe.
- Access 7 days a week
- Access your storage unit via the Shurgard App, and rest assured that only you hold the key to enter your unit.
- Moving boxes and storage supplies
- We offer moving boxes and storage boxes in different sizes as well as bubble wrap, tape and protection covers at most of our branches.
- Expert advice
- Over 30 years of experience in the self-storage industry.
- Online contract
- Experience a fully digital move-in: book your unit and complete your payment online to head straight to your storage unit.
- Our App simplify your storage experience
- Open gates. Pay invoices. Manage your account. Do it all with your phone.
- Free online reservation
- All our storage unit prices are displayed online and the reservation on our website is entirely free. No credit card needed.
Contact info
Popham Close, TW13 6JE, Hanworth, United Kingdom
4.2
Great
70 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very good experience all round.
Alfonzo and Leigh at the desk were extremely helpful and efficient. They reserved me my choice of unit and, most, importantly kept it for me!
The whole experience was seem-less. They even let me charge my phone for a bit.
July 24, 2023
Unprompted review
Service is second to none Shurguard Hanworth
Great service and really patient with me as it’s my first ever unit during a busy and stressful time moving. Went through all the paperwork with me so I understood the details, showed me how to use all systems to access my unit. I am so pleased Shurguard Hanworth made the process really simple and straightforward and have put my mind at rest with storing my furniture. Would definitely recommend. Also, pricing is very competitive and I don’t think can be beaten!
July 18, 2023
Unprompted review
Efficient and friendly staff
Efficient and friendly staff. Good experience.
July 15, 2023
Unprompted review
Alfonso was extremely friendly and…
Alfonso was extremely friendly and helpful, made the process very easy
July 14, 2023
Unprompted review
Excellent Service
Alfonso was very courteous and engaged and dealt with my request to downsize my unit efficiently. He dealt with the paperwork quickly and showed me to my unit. An excellent experience.
July 13, 2023
Unprompted review
Great service
Afonso was a top man, very helpful and made it really easy for me. Will definitely recommend 👍🏻
July 10, 2023
Unprompted review
Leigh was very patient and showed me…
Leigh was very patient and showed me the different storage units so I can choose the right size for me despite what appeared to be a busy day for him,
July 5, 2023
Unprompted review
Very very nice customer service
Very very nice customer service
Afonso was really really helpful throughout the process.
Thanks
June 26, 2023
Unprompted review
Great Service
Dealt with Leigh, completely pain free service. Great rental price on the unit, will definitely recommend.
June 16, 2023
Unprompted review
Great service form Lee
May 27, 2023
Unprompted review
Great service very easy set up!
May 24, 2023
Unprompted review
Alfonso the professional.
Alfonso has been extremely professional, polite and an absolute pleasure to deal with. He has been kind and extremely informative, and exceptionally knowledgeable as he had answered all my questions without hesitation.
Anyone in the working world can take a leaf from this man's book!
May 20, 2023
Unprompted review
Excellent customer service by Afonso.
May 14, 2023
Afonso was polite helpful and very…
Afonso was polite helpful and very understanding
May 15, 2023
Unprompted review
Customer service
Customer service - especially Afonso who was really helpful and also very knowledgeable about the various options available.
May 12, 2023
Unprompted review
I was given a warm and sincere welcome from amazing Afonso
I was given a warm and sincere welcome from Afonso. He was so helpful explaining everything in detail. I will recommend my friends to use this storage solution.
May 10, 2023
Unprompted review
Afonso in Hanworth is fantastic
Afonso in Hanworth is fantastic
really helpful highly recommend this store so helpful
May 4, 2023
Unprompted review
MY PERSONAL REVIEW
The staff, especially, the Manager, were extremely helpful, accommodating my concerns and helping me source, the best deal available for my needs.
I cannot fault the quality service I received!
Always shop around and go with a reputable company, that makes you feel valued.
April 14, 2023
Would definitely recommend
Would definitely recommend. Many thanks to Leigh who was extremely helpful and professional and for this reason would continue to use this branch in future. Many thanks Leigh. Excellent customer service. Regards, Justin
March 17, 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.