I was really unhappy with the customer service on the day that we used the facility. Katia at the Hanworth centre was extremely unhelpful and rude. She did not know how the unit works and asked us t... See more
Company replied
Popham Close, TW13 6JE Hanworth, GB
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I was really unhappy with the customer service on the day that we used the facility. Katia at the Hanworth centre was extremely unhelpful and rude. She did not know how the unit works and asked us t... See more
Company replied
Moving is always stressful. However, Val and Alfonso made it so much easier than expected. They could not have been more helpful. Friendly, transparent, clear, exceptional service. Nothing was too... See more
Great service and really patient with me as it’s my first ever unit during a busy and stressful time moving. Went through all the paperwork with me so I understood the details, showed me how to use al... See more
The efficiency of the system is very good. I just booked the storage from another country, made the ID validation online and after that everything was settle and I was free to go without needin... See more
Written by the company
Written by the company

Popham Close, TW13 6JE, Hanworth, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
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The customer service is excellent and helpful
I can’t say anything but amazing with the management and the conditions plus the price . Very impressed and highly recommend the manager that helped me out sending him my gratitude.
Thank you
Afonso was such a great help - showed us a couple of units and was really quick and helpful when we had an issue with our code. Really great guy and gave us a lot of confidence when getting signed up.
LEIGH WAS EXCELLENT. WE COULD NOT HAVE ASKED FOR BETTER SERVICE. THANKS SO MUCH!!!
Signing up and moving in was painless. Good service to date, and the space is clean, dry and secure.
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