Shurgard Herne Hill is the best storage facility I’ve used thus far. Kayla and Caroline were super helpful and polite. Exactly what I expect from great customer service. I love that access is gained t... See more
Location
Switch location10 Dylan Road, SE24 0HL Herne Hill, London, GB
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See what reviewers are saying
So pleased I found this space - clean, spacious and really secure. And very price competitive versus similar storage places in the area. Entry is managed through an app, which is is brilliant. I foun... See more
I had to find a storage solution urgently and whilst there are lots of options, it is not easy to choose based on price, space and proximity. The registration process was easy to do online o... See more
I was pleased with the courtesy and helpfulness of the staff. They were always ready to assist me and give me advice. The storage unit was convenient and easy to reach. Just one negative remark; viz... See more
Company details
About Shurgard Self Storage - Herne Hill
Written by the company
At Shurgard, we understand that everyone's storage needs are different. That's why we offer a variety of unit sizes and features to choose from. Whether you're storing furniture for a move, seasonal items, or business inventory, we have a solution for you.
Our facilities are clean, well-lit, and secure. We offer large access hours to your unit, so you can come and go as you please. We also have a variety of security features in place to protect your belongings, including CCTV cameras, gated entry, and app access.
Shurgard is committed to providing our customers with the best possible storage experience. That's why we offer a variety of convenient features, such as online reservations and online bill pay.
If you're looking for a secure and affordable storage solution, Shurgard is the right choice for you.
Contact us today to learn more about our storage options and to reserve a unit on our website.
For Every Move In Life
Written by the company

- 350+ self storage stores across Europe
- We operate in urban areas with the majority of our stores located in capital and major cities across Europe.
- Access 7 days a week
- Access your storage unit via the Shurgard App, and rest assured that only you hold the key to enter your unit.
- Moving boxes and storage supplies
- We offer moving boxes and storage boxes in different sizes as well as bubble wrap, tape and protection covers at most of our branches.
- Expert advice
- Over 30 years of experience in the self-storage industry.
- Online contract
- Experience a fully digital move-in: book your unit and complete your payment online to head straight to your storage unit.
- Our App simplify your storage experience
- Open gates. Pay invoices. Manage your account. Do it all with your phone.
- Free online reservation
- All our storage unit prices are displayed online and the reservation on our website is entirely free. No credit card needed.
Contact info
10 Dylan Road, SE24 0HL, Herne Hill, London, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
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Samira was wonderful and the process…
Samira was wonderful and the process really easy
The staff was very nice and helpful in…
The staff was very nice and helpful in the whole process! They are very understanding and managed to ease the processes as much as they could. Thank you.
great help.
Caroline and Kayla have been amazing help. Beyond my expectations. Glad to be a customer at Herne Hill.
Kayla and Caroline are Awesome
I met both Kayla and Caroline who were extremely pleasant to deal with helping me pick suitable packaging and better packing methods.
They also went above and beyond advising me on Maneuvering/Transporting/Handling which made moving a whole lot easier for me which I greatly appreciated.
Kayla was a great help changing my…
Kayla was a great help changing my locks for unit when I lost my keys
a pleasant experience …
It was a pleasant experience the receptionist was helpful and the whole process was straight forward and very east to navigate I couldn't ask for more to be honest I guess surguard the highest rating so far all is excellent.
All straight forward and really helpful…
All straight forward and really helpful staff on site.
Efficient, clean, convenient storage
This is the second time I have used this storage unit. They provide efficient, clean, convenient storage. Staff are helpful and willing to go the extra mile to help out.
Shurgard Herne Hill is the best storage…
Shurgard Herne Hill is the best storage facility I’ve used thus far. Kayla and Caroline were super helpful and polite. Exactly what I expect from great customer service. I love that access is gained through the app so no one can gain entry unless signed up with app etc. very advanced. Thanks again for a wonderful experience.
I just rang the Shurgard number and got…
I just rang the Shurgard number and got put through to the Herne Hill branch, where a lady called Kayla dealt with my call. She was amazing, really really helpful, Kayla was very understanding to my requirements. I have booked a unit thanks to the service recieved.
Very helpful and obliging staff
Very helpful and obliging staff, extremely reasonable rates, a range of well-designed and laid-out units in a clean, well aired and accessible facility.
Outstanding customer service.
Leigh, at Herne Hill - personable, pleasant, efficient.
Exceptional customer service from…
Exceptional customer service from Caroline , very professional and kind hearted 🙏.... Much appreciated 😊
Wil be back soon
Kind regards
Adam
Thanks Caroline…
Caroline was hopeful and made everything easy and straightforward.
Great
Great, quick service, with everything explained well by Caroline. Arrival facilitated earlier than I had booked.
Ms Caroline was really great in…
Ms Caroline was really great in assisting us appreciate her efforts.
Genuinely excellent service from…
Genuinely excellent service from Caroline and the team at Shurgard Herne Hill.
Facility is modern and kept clean, evening hours aren’t great but it’s because of council restrictions, trolleys and doors have always worked perfectly for me.
Kayla made it very easy to get our unit
Kayla was really helpful and gave us all the information and options we needed to get quickly booked in and into the unit. It was very clean and very well organised.
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