Shurgard Self Storage - Herne Hill Reviews 

87
TrustScore 4.5 out of 5

4.5

10 Dylan Road, SE24 0HL Herne Hill, London, GB


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Rated 5 out of 5 stars

Shurgard Herne Hill is the best storage facility I’ve used thus far. Kayla and Caroline were super helpful and polite. Exactly what I expect from great customer service. I love that access is gained t... See more

Rated 5 out of 5 stars

So pleased I found this space - clean, spacious and really secure. And very price competitive versus similar storage places in the area. Entry is managed through an app, which is is brilliant. I foun... See more

Rated 5 out of 5 stars

I had to find a storage solution urgently and whilst there are lots of options, it is not easy to choose based on price, space and proximity. The registration process was easy to do online o... See more

Rated 4 out of 5 stars

I was pleased with the courtesy and helpfulness of the staff. They were always ready to assist me and give me advice. The storage unit was convenient and easy to reach. Just one negative remark; viz... See more


Company details

  1. Self-Storage Facility
  2. Storage Facility
  3. Warehouse

About Shurgard Self Storage - Herne Hill

Written by the company

Shurgard is a leading self storage provider, offering secure and affordable storage solutions for both individuals and businesses. With more than 350 locations across Europe, including France, Netherlands, United Kingdom, Sweden, Germany, Belgium and Denmark, we provide convenient access to storage space tailored to your needs.

At Shurgard, we understand that everyone's storage needs are different. That's why we offer a variety of unit sizes and features to choose from. Whether you're storing furniture for a move, seasonal items, or business inventory, we have a solution for you.

Our facilities are clean, well-lit, and secure. We offer large access hours to your unit, so you can come and go as you please. We also have a variety of security features in place to protect your belongings, including CCTV cameras, gated entry, and app access.

Shurgard is committed to providing our customers with the best possible storage experience. That's why we offer a variety of convenient features, such as online reservations and online bill pay.

If you're looking for a secure and affordable storage solution, Shurgard is the right choice for you.

Contact us today to learn more about our storage options and to reserve a unit on our website.

For Every Move In Life

Written by the company

350+ self storage stores across Europe
We operate in urban areas with the majority of our stores located in capital and major cities across Europe.
Access 7 days a week
Access your storage unit via the Shurgard App, and rest assured that only you hold the key to enter your unit.
Moving boxes and storage supplies
We offer moving boxes and storage boxes in different sizes as well as bubble wrap, tape and protection covers at most of our branches.
Expert advice
Over 30 years of experience in the self-storage industry.
Online contract
Experience a fully digital move-in: book your unit and complete your payment online to head straight to your storage unit.
Our App simplify your storage experience
Open gates. Pay invoices. Manage your account. Do it all with your phone.
Free online reservation
All our storage unit prices are displayed online and the reservation on our website is entirely free. No credit card needed.

Contact info

  • 10 Dylan Road, SE24 0HL, Herne Hill, London, United Kingdom

4.5

Excellent

TrustScore 4.5 out of 5

87 reviews

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Replied to 98% of negative reviews

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4.5

All reviews

(87)

7,011 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Kayla and Caroline are Awesome

I met both Kayla and Caroline who were extremely pleasant to deal with helping me pick suitable packaging and better packing methods.

They also went above and beyond advising me on Maneuvering/Transporting/Handling which made moving a whole lot easier for me which I greatly appreciated.

July 31, 2023
Unprompted review
Rated 5 out of 5 stars

a pleasant experience …

It was a pleasant experience the receptionist was helpful and the whole process was straight forward and very east to navigate I couldn't ask for more to be honest I guess surguard the highest rating so far all is excellent.

July 23, 2023
Rated 5 out of 5 stars

Shurgard Herne Hill is the best storage…

Shurgard Herne Hill is the best storage facility I’ve used thus far. Kayla and Caroline were super helpful and polite. Exactly what I expect from great customer service. I love that access is gained through the app so no one can gain entry unless signed up with app etc. very advanced. Thanks again for a wonderful experience.

June 30, 2023
Rated 5 out of 5 stars

I just rang the Shurgard number and got…

I just rang the Shurgard number and got put through to the Herne Hill branch, where a lady called Kayla dealt with my call. She was amazing, really really helpful, Kayla was very understanding to my requirements. I have booked a unit thanks to the service recieved.

July 3, 2023
Unprompted review
Rated 5 out of 5 stars

Great

Great, quick service, with everything explained well by Caroline. Arrival facilitated earlier than I had booked.

June 22, 2023
Unprompted review
Rated 5 out of 5 stars

Genuinely excellent service from…

Genuinely excellent service from Caroline and the team at Shurgard Herne Hill.

Facility is modern and kept clean, evening hours aren’t great but it’s because of council restrictions, trolleys and doors have always worked perfectly for me.

June 15, 2023
Unprompted review

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