Shurgard Herne Hill is the best storage facility I’ve used thus far. Kayla and Caroline were super helpful and polite. Exactly what I expect from great customer service. I love that access is gained t... See more
Location
Switch location10 Dylan Road, SE24 0HL Herne Hill, London, GB
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See what reviewers are saying
So pleased I found this space - clean, spacious and really secure. And very price competitive versus similar storage places in the area. Entry is managed through an app, which is is brilliant. I foun... See more
I had to find a storage solution urgently and whilst there are lots of options, it is not easy to choose based on price, space and proximity. The registration process was easy to do online o... See more
I was pleased with the courtesy and helpfulness of the staff. They were always ready to assist me and give me advice. The storage unit was convenient and easy to reach. Just one negative remark; viz... See more
Company details
About Shurgard Self Storage - Herne Hill
Written by the company
At Shurgard, we understand that everyone's storage needs are different. That's why we offer a variety of unit sizes and features to choose from. Whether you're storing furniture for a move, seasonal items, or business inventory, we have a solution for you.
Our facilities are clean, well-lit, and secure. We offer large access hours to your unit, so you can come and go as you please. We also have a variety of security features in place to protect your belongings, including CCTV cameras, gated entry, and app access.
Shurgard is committed to providing our customers with the best possible storage experience. That's why we offer a variety of convenient features, such as online reservations and online bill pay.
If you're looking for a secure and affordable storage solution, Shurgard is the right choice for you.
Contact us today to learn more about our storage options and to reserve a unit on our website.
For Every Move In Life
Written by the company

- 350+ self storage stores across Europe
- We operate in urban areas with the majority of our stores located in capital and major cities across Europe.
- Access 7 days a week
- Access your storage unit via the Shurgard App, and rest assured that only you hold the key to enter your unit.
- Moving boxes and storage supplies
- We offer moving boxes and storage boxes in different sizes as well as bubble wrap, tape and protection covers at most of our branches.
- Expert advice
- Over 30 years of experience in the self-storage industry.
- Online contract
- Experience a fully digital move-in: book your unit and complete your payment online to head straight to your storage unit.
- Our App simplify your storage experience
- Open gates. Pay invoices. Manage your account. Do it all with your phone.
- Free online reservation
- All our storage unit prices are displayed online and the reservation on our website is entirely free. No credit card needed.
Contact info
10 Dylan Road, SE24 0HL, Herne Hill, London, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
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Really easy to arrange and move into…
Really easy to arrange and move into storage. Online experience was very good, and the guys in the office were really helpful. Overall, I thought it was a great experience and probably one of the best I have had for self storage.
The worst experience
The worst experience. Awful customer service, didn’t let anyone know that over a whole weekend there wouldn’t be any disabled access to the building. Didn’t even email to warn me or even apologise. When I asked when it would be sorted they said the next day only to arrive the following day and nothing was fixed. Wasted money on vans and taxis to get there when they could’ve just emailed to say the branch wasn’t operating normally. The worst self storage I’ve ever used. Access is much easier and efficient and fair better customer service

Reply from Shurgard Self Storage - Herne Hill
Caroline and Ross is a credit to the…
Caroline and Ross is a credit to the company. They provided excellent Customer service throughout the process. I was actually on my way to collect keys to units I had reserved from my local Big storage when I saw this office,went in, received pleasant greetings,very professional. So I cancelled that reservation and booked with shurgard. It was worth it.
HF
Wonderful experience with friendly…
Wonderful experience with friendly staff. Clean bright units which are very secured.

Reply from Shurgard Self Storage - Herne Hill
Excellent
Excellent, fast and efficient service. All well organised, easy access, very new, clean and tidy.
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