Shurgard Self Storage - Kennington Reviews 44

TrustScore 4.5 out of 5

4.4

381 Kennington Road, SE11 4PT London, GB


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See what reviewers are saying

Rated 5 out of 5 stars

I cannot rate Shurgard Kennington highly enough. Patrice and Alex were incredibly helpful and professional and went above and beyond providing an excellent service throughout a very stressful move. Ea... See more

Rated 5 out of 5 stars

Patrice was incredibly helpful and friendly when moving in to the storage unit. I wanted to access the unit a week before the date booked. Since the unit was already available, she was able to set thi... See more

Rated 5 out of 5 stars

Maya was a wonderful help she told us clearly about all the deals and how we would be accommodated. She answered all of our queries and left us feeling really well looked after. It was lovely to be sh... See more

Rated 5 out of 5 stars

I initially booked in the wrong storage very far from my home thinking it was Kennington, but Souf was very kind and understandable and he very quickly fixed the whole situation for me. After a diffic... See more


Company details

  1. Self-Storage Facility
  2. Storage Facility
  3. Warehouse

About Shurgard Self Storage - Kennington

Written by the company

Shurgard is a leading self storage provider, offering secure and affordable storage solutions for both individuals and businesses. With more than 340 locations across Europe, including France, Netherlands, United Kingdom, Sweden, Germany, Belgium and Denmark, we provide convenient access to storage space tailored to your needs.

At Shurgard, we understand that everyone's storage needs are different. That's why we offer a variety of unit sizes and features to choose from. Whether you're storing furniture for a move, seasonal items, or business inventory, we have a solution for you.

Our facilities are clean, well-lit, and secure. We offer large access hours to your unit, so you can come and go as you please. We also have a variety of security features in place to protect your belongings, including CCTV cameras, gated entry, and individual unit alarms.

Shurgard is committed to providing our customers with the best possible storage experience. That's why we offer a variety of convenient features, such as online reservations, online bill pay, and a free move-in truck.

If you're looking for a secure and affordable storage solution, Shurgard is the right choice for you.

Contact us today to learn more about our storage options and to reserve a unit on our website.

For Every Move In Life

Written by the company

340+ self storage stores across Europe
We operate in urban areas with the majority of our stores located in capital and major cities across Europe.
Access 7 days a week
Access your storage unit via the Shurgard App, and rest assured that only you hold the key to enter your unit.
Moving boxes and storage supplies
We offer moving boxes and storage boxes in different sizes as well as bubble wrap, tape and protection covers at all our branches.
Expert advice
Over 30 years of experience in the self-storage industry.
Online contract
Experience a fully digital move-in: book your unit and complete your payment online to head straight to your storage unit.
Our App simplify your storage experience
Open gates. Pay invoices. Manage your account. Do it all with your phone.
Free online reservation
All our storage unit prices are displayed online and the reservation on our website is entirely free. No credit card needed.

Contact info

  • 381 Kennington Road, SE11 4PT, London, United Kingdom

4.4

Excellent

TrustScore 4.5 out of 5

44 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Impressed

The service received from Souff was very informative and helpful.
We had doubts about using Shurgard again after our belongings had all been destroyed by fire at Shurgard in Purley Way in 2019.
Souff was very reassuring about the company's revised terms and conditions and along with his Assistant Manager, Patrice, we were very impressed by their professionalism and great customer service.

May 24, 2024
Unprompted review
Rated 5 out of 5 stars

So helpful

So helpful. The Shurguard team were of great help in assisting me with my storage needs. The Facilities are very accommodating.

April 30, 2024
Rated 5 out of 5 stars

Good location and very secure

My mother told me about this storage unit. The location is perfect for me. It’s secure, the staff were friendly on arrival, there’s lifts to carry and get to the second level easily. And they even provided me with a very secure lock and key. Looking forward to using this unit locker.

August 21, 2023
Rated 5 out of 5 stars

Great service!

I initially booked in the wrong storage very far from my home thinking it was Kennington, but Souf was very kind and understandable and he very quickly fixed the whole situation for me. After a difficult day moving house this help was very welcome and he made everything very smooth. My man with a van was also very happy to see we had a ground floor storage and were provided with trolleys to avoid lifting. I was so relieved and satisfied, thank you so much again to Souf for that!

August 15, 2023
Unprompted review
Rated 5 out of 5 stars

Maya and Shurgard were excellent!

Maya was excellent! She provided me with detailed instructions and information on the storage unit. She was helpful, professional and courteous throughout our interaction and I am so happy to have had worked with her.

The Kennington Shurgard storage location is also clean, tech-enabled and was easy to navigate. Very pleased with their service!

August 10, 2023
Unprompted review
Rated 5 out of 5 stars

Maya was a wonderful help she told us…

Maya was a wonderful help she told us clearly about all the deals and how we would be accommodated. She answered all of our queries and left us feeling really well looked after. It was lovely to be shown so much genuine care and professionalism. What a lovely team member to have. I hope to see more like Maya and her excellent customer service ski set.

August 6, 2023
Unprompted review
Rated 5 out of 5 stars

Thank you!

I am very satisfied with the service. The manager is very helpful. The staff are very kind. I will be happy to recommend you to anyone. Thanks for the help and service!

July 4, 2023
Unprompted review
Rated 5 out of 5 stars

Great experience

I have had a great experience with Shurgard Kennington. Souf, the store manager, was exceptionally helpful in onboarding and providing guidance of the storage facility. I would definitely recommend them.

April 1, 2023
Unprompted review
Rated 5 out of 5 stars

Great experience.

Great experience being shown around some different sized units by Maya who was friendly and knowledgeable, explaining prices and insurance. Would definitely recommend.

April 29, 2023
Unprompted review
Rated 5 out of 5 stars

Shurgard Kennington highly recommended

Shurgard Kennington came highly recommended and certainly lived up to it. They couldn’t have been more accommodating and helpful. Thanks a lot and hope to use you again soon. I’m turn I can highly recommend them!

March 24, 2023
Rated 1 out of 5 stars

For moving house that storage is Not…

For moving house that storage is Not worth it a penny, the storage was wet and dirty inside with no lights, even we asked to change it, but no one did anything, secondly, the items were stolen.
The staff asks to write good reviews right when concluding a contract with them.
Also, the insurance they sell and ask you to sign is complete rubbish. And they do not want to return money for stolen items.
We asked for a video, and found out that’s that’s no cameras in the storage in the exact place where our things were. Terrible.
Shurgard Kennington

381 Kennington Road
London SE11 4PT

Yes sure I will send you email with all details

April 3, 2023
Unprompted review
Shurgard Self Storage - Kennington logo

Reply from Shurgard Self Storage - Kennington

At Shurgard, we are always happy to hear customers feedback on our services. In this case, we have cannot find any record of your name. Can you please share your customer ID and phone number to info@shurgard.co.uk so we can get in touch and help you.

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