Shurgard Self Storage - MaidenheadReviews 

53
TrustScore 4.5 out of 5

4.5

Stafferton Way, SL6 1AB Maidenhead, GB


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Rated 5 out of 5 stars

Karina was amazing start to finish, nothing was too much for her and she went around showing me all the different unit sizes and even went back again when I couldn’t decide between a 20 of 25 unit and... See more

Rated 5 out of 5 stars

Excellent customer service at Shurgard with Carina in the Maidenhead branch 🤩 She is very helpful, professional and friendly which made the whole experience a lot easier as there is so much informat... See more

Rated 5 out of 5 stars

From booking online to informing Shurhard of cancellation date was very easy. Premises were very clean. The only downside was out of office access currently not available, which they are looking to... See more

Rated 3 out of 5 stars

People who work here are lovely and helpful. The prices go up so often and it quickly becomes a ridiculous cost. They are counting on you staying beyond the promotional period. You have been warned!

Company replied


Company details

  1. Self-Storage Facility
  2. Storage Facility
  3. Warehouse

About Shurgard Self Storage - Maidenhead

Written by the company

Shurgard is a leading self storage provider, offering secure and affordable storage solutions for both individuals and businesses. With more than 350 locations across Europe, including France, Netherlands, United Kingdom, Sweden, Germany, Belgium and Denmark, we provide convenient access to storage space tailored to your needs.

At Shurgard, we understand that everyone's storage needs are different. That's why we offer a variety of unit sizes and features to choose from. Whether you're storing furniture for a move, seasonal items, or business inventory, we have a solution for you.

Our facilities are clean, well-lit, and secure. We offer large access hours to your unit, so you can come and go as you please. We also have a variety of security features in place to protect your belongings, including CCTV cameras, gated entry, and app access.

Shurgard is committed to providing our customers with the best possible storage experience. That's why we offer a variety of convenient features, such as online reservations and online bill pay.

If you're looking for a secure and affordable storage solution, Shurgard is the right choice for you.

Contact us today to learn more about our storage options and to reserve a unit on our website.

For Every Move In Life

Written by the company

350+ self storage stores across Europe
We operate in urban areas with the majority of our stores located in capital and major cities across Europe.
Access 7 days a week
Access your storage unit via the Shurgard App, and rest assured that only you hold the key to enter your unit.
Moving boxes and storage supplies
We offer moving boxes and storage boxes in different sizes as well as bubble wrap, tape and protection covers at most of our branches.
Expert advice
Over 30 years of experience in the self-storage industry.
Online contract
Experience a fully digital move-in: book your unit and complete your payment online to head straight to your storage unit.
Our App simplify your storage experience
Open gates. Pay invoices. Manage your account. Do it all with your phone.
Free online reservation
All our storage unit prices are displayed online and the reservation on our website is entirely free. No credit card needed.

Contact info

  • Stafferton Way, SL6 1AB, Maidenhead, United Kingdom

4.5

Excellent

TrustScore 4.5 out of 5

53 reviews

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Replied to 97% of negative reviews

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4.5

All reviews

(53)

7,051 reviews in the last 12 months

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Rated 5 out of 5 stars

The perfect storage solution.

User friendly online registration and service, very helpful staff and extremely clean and spacious premises. The Units are exactly as described and with three large lifts, very easy accessible.

November 28, 2024
Rated 1 out of 5 stars

Avoid

They draw you in with a cheap price initially but then double/treble the price after the promotional period and stiff you on insurance. Avoid!!

November 16, 2024
Unprompted review
Shurgard Self Storage - Maidenhead logo

Reply from Shurgard Self Storage - Maidenhead

Hello, we are sorry to read you did not receive all the information on pricing you needed. Our on-site managers are available during office hours to answer any questions on storage and pricing. Unlike many other storage providers, all available units and prices are shown online, including our special offers.
The only extra costs new customers need to pay are a one-off administration fee and a unique sealed lock to your storage unit to guarantee no one else can access your belongings. Although all our facilities are fully insured, you still need to get an insurance to cover your stored items. Our rental prices can’t include this because the cost depends on the value of your goods. You can find all the information on pricing on https://www.shurgard.co.uk/self-storage/why-shurgard/self-storage-prices. We are confident that the overall cost of your storage at Shurgard offers great value in the market and thank you for storing with us.

Rated 5 out of 5 stars

Recommended.

Very surprisingly the storage business is highly competitive. I spent a good while scanning the web and in most instances to get an idea of price, its a requirement to enter contact details - phone number and email etc; highly irritating and of course, within minutes, calls and emails asking if I’d secured storage, situation, bla bla bla. Anyway, Shurgard were the least expensive offering, excellent customer service by Reece when we visited to view, no need to enter contact details to get a quote and a fuss free, simple and easy transaction.

October 28, 2024
Rated 5 out of 5 stars

Self storage

Professional and friendly service. Very well adapted place with many trolleys and elevators. Affordable prices. I definitely recommend.

September 23, 2024
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, quick to book online, very spacious and clean facility, overall great place everything went smoothly and good value for money. Front of house receptionist Karina was so friendly and efficient!

September 25, 2024
Rated 5 out of 5 stars

So far I’ve found the whole process…

So far I’ve found the whole process easy, the Gentleman behind the service desk, at the Maidenhead location, was very polite and very helpful, showing me where my locker was and explaining how to go about things.
I would use Shurgard again.

September 12, 2024
Rated 4 out of 5 stars

The storage is very clean

The storage is very clean, well set up, and (at the start) a competitive price.

Because it is a recent acquisition by Shugard, the instructions were pretty useless - there was no map, there is no access via the app - but I guess that is coming.

September 2, 2024
Rated 5 out of 5 stars

Wonderful staff members

We had the lovely carina help us at Maidenhead. She explained everything to us clearly, despite having a new computer system to work on which was playing up, she was great. Friendly, smiley and helpful she was a joy to deal with. The following day we returned and she showed us where to go etc etc, she is a credit to your company. Not forgetting Ben! he was equally as polite, helpful and attentive. Look forward to going back!

August 7, 2024
Unprompted review

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