Came in to help my friend who took out a unit this morning, was greeted and helped by Jack who talked us through the app and how to navigate the building, was extremely welcoming
Location
Switch location3 Rush Green Road, RM7 0PT Romford, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very clear pricing, every part of the booking process and access was explained clearly, and with no delays, it was so easy it was hard to believe! It’s unusual now days for a company to do what they s... See more
Staff are extremely helpful Shona and Jack, nothing was too much to ask. Very patient setting everything up
Facility clean and well lit. Storage locker easy to find, plenty of trolleys available. The thing I really dislike is the need to download an app to access and exit the site and the building: PINs wou... See more
Company details
About Shurgard Self Storage - Romford
Written by the company
At Shurgard, we understand that everyone's storage needs are different. That's why we offer a variety of unit sizes and features to choose from. Whether you're storing furniture for a move, seasonal items, or business inventory, we have a solution for you.
Our facilities are clean, well-lit, and secure. We offer large access hours to your unit, so you can come and go as you please. We also have a variety of security features in place to protect your belongings, including CCTV cameras, gated entry, and app access.
Shurgard is committed to providing our customers with the best possible storage experience. That's why we offer a variety of convenient features, such as online reservations and online bill pay.
If you're looking for a secure and affordable storage solution, Shurgard is the right choice for you.
Contact us today to learn more about our storage options and to reserve a unit on our website.
For Every Move In Life
Written by the company

- 350+ self storage stores across Europe
- We operate in urban areas with the majority of our stores located in capital and major cities across Europe.
- Access 7 days a week
- Access your storage unit via the Shurgard App, and rest assured that only you hold the key to enter your unit.
- Moving boxes and storage supplies
- We offer moving boxes and storage boxes in different sizes as well as bubble wrap, tape and protection covers at most of our branches.
- Expert advice
- Over 30 years of experience in the self-storage industry.
- Online contract
- Experience a fully digital move-in: book your unit and complete your payment online to head straight to your storage unit.
- Our App simplify your storage experience
- Open gates. Pay invoices. Manage your account. Do it all with your phone.
- Free online reservation
- All our storage unit prices are displayed online and the reservation on our website is entirely free. No credit card needed.
Contact info
3 Rush Green Road, RM7 0PT, Romford, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Friendly, professional and easy!
I called Terry at Shurguard for a quote as I needed a storage unit quickly. He was AMAZING! He broke everything down for me and emailed me a quote within minutes of our conversation. To top it off, he told me I was able to take advantage of the current promotion the company was offering! I'd highly recommend Shurguard and in particular, Terry!
Rebecca at the Romford store was very helpful
Rebecca at the Romford store was very helpful and knowledgeable also friendly explaining in detail the best requirements that would suit my needs, she was absolutely 💯 fantastic
Thankyou
Amazing deals that couldn’t be beat…
Amazing deals that couldn’t be beat anywhere and very organised. The system of storage and getting around, the cleanliness of the space.
The staff I interacted with were amazing!
SHURGARD Romford - Shona and Terry were so helpful and made me laugh during a stressful process of having to move.
Friendly Staff and Clear Guidance
Friendly Staff and Clear Guidance
We had a lovely member of staff called Shona who talked us through everything and walked us through how we use the app to access our storage container. She also happily answered our plethora of questions to ensure that we knew what we could store and what we can't store lol. We left feeling 100% content and confident in Shurgard.
Brilliant customer service from…
Brilliant customer service from Rebecca, she listened and was very respectful. I even thought she was the manager.
Same goes for Billy in the past, you have too members of staff who are a great asset to your company.
Great experience, Automated access via mobile app
Great experience, excellent customer service! Friendly staffs. Automated access via Bluetooth app., don't have to worry about punching in or remembering your code all the time. Will definitely keep using Shurguard!
Informative and polite
Informative and polite when showing the grounds and storage rooms.
Staff are friendly and very helpful
Staff are friendly and very helpful. Made the process easy n smooth
Rebecca is amazing
Shona from Romford store is GREAT
I had the joy of speaking to Shona from the Romford store. She was so incredibly helpful, breaking things down for me, so kind and patient, and really efficient. If Shona is anything to judge Shurgard by, then this is the place to go!
Shona was so lovely what a lovely young…
Shona was so lovely what a lovely young girl because of her brilliant customer services I will most definitely be coming back.
Ladies were really helpful straight…
Ladies were really helpful straight away got everything sorted easily and quickly
Good service
Easy and painless was dealt with by Shona who was brilliant
excellent service from the staff
excellent service from the staff. I dealt with Shona who presented me with various options, showed me around the units even on a bad leg so I’m really grateful for that and she showed me how to get in and out of the facility and how to get into my unit, super helpful and I left with all my questions answered and ready to get started with everything.
Amazing service by Rebecca
Amazing service by Rebecca, explained everything with ease, she showed the storage sizes which she thought would be ideal for me, definitely recommend to family and friends:)
Really helpful staff as this was the…
Really helpful staff as this was the first time using such a facility
Fantastic customer service Billy was…
Fantastic customer service Billy was very friendly and helpful. Broke down everything very well so it was easy to understand. Can’t wait to move in now!
Helpful and friendly reception
Fantastic experience customer service…
Fantastic experience customer service topnotch..felt very welcome was served by shona In romford .Thank you for the .great customer service.
William (aka Billy) and Terence (Terry)….
William (aka Billy) and Terence (Terry) were absolutely brilliant! Very welcoming, very helpful and ready to put you at ease....which is very much needed in these stressful times.
They made the entire process as painless as possible! Thanks!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







