Shurgard Self Storage - Ruislip Reviews 103

- height of the units could have been more
- trolleys in bad shape
- very narrow turning spaces
- timings need to be beyond the 9pm

👍 Access to the store after 5pm and weekends and easy access
👌customers care
All good so far

Great experience, very helpful and attentive staff

No issues, staff were friendly and polite, eveything went smoothly

Only a good experience I definitely recommend

very good service and friendly staff. location is good and secure storage.

Very helpful and polite staff. Very easy system to use. Cleanest storage place I've seen.. and I have had about 15 in my time! Peaceful, quiet, pleasant, no hassle. Brilliant, really.

It's good very close
But the gate not working for long time
The entrance door the stoper never working

I tried to arrange a change of day, but it seems there was a misunderstanding and communication with the manager AB at Ruislip. I thought he could do it as I needed it to charge day to a later day, but he explained that was not possible.
However, I understood something different the last time we spoke on the phone, and I trusted he could change the days (or so I understood).
To my surprise, I received a charge last month on the 18th, and no changes took place. I genuinely thought he changed it to this month, but nothing changed as I received the invoice this morning.

The lack of communication and flexibility leaves me with little choice when something as simple as changing the charging the day is very complicated from the customer’s side, one of the primordial reasons I wish to leave Shurgard.

Even though I spoke to them over the phone, there was no callback however, before taking the storage I was chased with incessant calls to sell me the unit, saying it was the last unit and pressing on the sale!!

I am not sure if a company should have customer service with little aid for the client when something as simple as changing a day cannot be attained.

Very helpful and friendly staff. Everything was easy. Clearly explanation. Good access to storage and size.

I would like thank the manager AB who was very helpful. He answered all my questions and provided me with the invoices I requested as well as helping download the App for me to gain access using my mobile phone.

ShurgardRuislip. AB’s service top notch!

Excellent service by AB very helpful , clear precise abd cheerful well done .

This is the first time I am using self storage and your colleague AB from Shurgard Ruislip has definitely left a very good impression about Shurgard. He helped me understand the whole process of accessing storage in detail and was very friendly and cooperative. Thank you AB

The whole process of selecting a self storage unit on line with Shurgard was very easy. Once payment was made and a start date agreed it as just a simple case of downloading the App. The App allows you to access the storage site and is very straight forward to use making the whole experience a pleasure to use.

Not a great experience with Shurgard. They entice you with the 1pound offer but the room is not good. Mine had an obstruction which really wasn't going to work. When i complained, they moved me without informing me that the room I was being moved to (same size) was double the full cost of the initial room. Now my account has been debited without my consent. I called 3 times in 1 day and couldn't get through to Ruislip. 3 different stores took messages which they said they would forward but no one has got back to me days after.

Ease of booking helpful and friendly member of staff in the office. Clean unit

I am absolutely appalled by Shurgard Self Storage. They took my money and terminated my services at their own convenience, ignoring the date I specified. Their phone support contradicts their written communications, demonstrating complete indifference to resolving issues. It’s blatantly clear they have no regard for their customers or the items stored. Avoid this company at all costs. They are an utter disgrace, and I will be warning everyone to steer clear of their incompetence and deceit.

Storage unit as expected. Communication with customer service awful, not helpful when wishing to cancel, rude when asking to clarify terms. Misleading selling on site, stating weekly cost of unit on the site, but apparently weekly isn’t possible, neither are refunds. Watch out!