Shurgard Self Storage - Ruislip Reviews 103

TrustScore 4.5 out of 5

4.7

652 Victoria Rd, HA4 0LN Ruislip, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

George and AB were superb in helping us with the entire process from beginning to a quick tutorial on how it works. Excellent service

Rated 5 out of 5 stars

I was assisted by the store manager Jamil on finding the best storage unit for me and what I had to store. He was so helpful and efficient. I would fully recommend getting your things stored at Shurga... See more

Rated 5 out of 5 stars

The whole process of selecting a self storage unit on line with Shurgard was very easy. Once payment was made and a start date agreed it as just a simple case of downloading the App. The App allows yo... See more

Rated 5 out of 5 stars

Very friendly and helpful staff. Charlie in the office was patient, polite, professional and very detailed oriented. He went over and beyond to show me the unit and explain various options. This mad... See more


Company details

  1. Self-Storage Facility
  2. Storage Facility
  3. Warehouse

About Shurgard Self Storage - Ruislip

Written by the company

Shurgard is a leading self storage provider, offering secure and affordable storage solutions for both individuals and businesses. With more than 340 locations across Europe, including France, Netherlands, United Kingdom, Sweden, Germany, Belgium and Denmark, we provide convenient access to storage space tailored to your needs.

At Shurgard, we understand that everyone's storage needs are different. That's why we offer a variety of unit sizes and features to choose from. Whether you're storing furniture for a move, seasonal items, or business inventory, we have a solution for you.

Our facilities are clean, well-lit, and secure. We offer large access hours to your unit, so you can come and go as you please. We also have a variety of security features in place to protect your belongings, including CCTV cameras, gated entry, and individual unit alarms.

Shurgard is committed to providing our customers with the best possible storage experience. That's why we offer a variety of convenient features, such as online reservations, online bill pay, and a free move-in truck.

If you're looking for a secure and affordable storage solution, Shurgard is the right choice for you.

Contact us today to learn more about our storage options and to reserve a unit on our website.

For Every Move In Life

Written by the company

340+ self storage stores across Europe
We operate in urban areas with the majority of our stores located in capital and major cities across Europe.
Access 7 days a week
Access your storage unit via the Shurgard App, and rest assured that only you hold the key to enter your unit.
Moving boxes and storage supplies
We offer moving boxes and storage boxes in different sizes as well as bubble wrap, tape and protection covers at all our branches.
Expert advice
Over 30 years of experience in the self-storage industry.
Online contract
Experience a fully digital move-in: book your unit and complete your payment online to head straight to your storage unit.
Our App simplify your storage experience
Open gates. Pay invoices. Manage your account. Do it all with your phone.
Free online reservation
All our storage unit prices are displayed online and the reservation on our website is entirely free. No credit card needed.

Contact info

  • 652 Victoria Rd, HA4 0LN, Ruislip, United Kingdom

4.7

Excellent

TrustScore 4.5 out of 5

103 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 98% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing!!

Just Signed up today,
Service was amazing It was quick and easy to sign up and the staff were amazing.

March 27, 2023
Unprompted review
Rated 5 out of 5 stars

Service was very good

Service was very good, had no issues doing online and had to go to Depo just show my ID, which I did while I was dropping my stuff

October 10, 2022
Rated 1 out of 5 stars

I go with a renting van and the office…

I go with a renting van and the office was close at 3:50pm on Friday ( should close at 6pm).
So I can’t access to my storage because I was a new customer and need collect the key on the office.
The customers services offered me to move in Greenford storage.
And ask me to pay more for the same storage and I will not receive all my money back.
So I wasted a lot of time with a big extra cost…

August 6, 2022
Shurgard Self Storage - Ruislip logo

Reply from Shurgard Self Storage - Ruislip

Hello, thank you for sharing your feedback on your storage experience at Shurgard. We are very sorry to read you've had difficulties entering the premises and we apologize for the inconvenience. We have passed your concerns on to the Store Manager, who will be looking into this and contact you shortly. Kind regards, the Shurgard CS Team

Rated 5 out of 5 stars

I needed a unit at Shurgard

I needed a unit at Shurgard, Ruislip, and it was urgent. Tahir was very helpful and kind. I felt I booked the wrong size, and he said I can move into a bigger unit, and I had to, the following day. Josh was very helpful and kind too, and moved me from one unit to another, as Tahir was busy. Thank you Tahir and Josh. Excellent Customer Service. Really appreciate both your help.

August 2, 2022
Rated 5 out of 5 stars

Can’t fault my experience.

Can’t fault my experience with Shurgard,Ruislip. Easy to book online and friendly/helpful staff in office. Quick and easy access to my unit.

December 19, 2021
Shurgard Self Storage - Ruislip logo

Reply from Shurgard Self Storage - Ruislip

Hi Andy Tilling. Thank you so much for your positive feedback! Our team will be delighted to read it. We remain at your disposal. Your Shurgard team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look