Shurgard Self Storage - Salford Reviews 

31
TrustScore 4.5 out of 5

4.6

North Phoebe Street, M5 4EA Salford, GB


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Rated 5 out of 5 stars

Very efficient staff both onsite and online. Always available to speak to for help and advice thus making a very stressful time a lot easier. Lovely clean site and easy to navigate around along with... See more

Rated 5 out of 5 stars

I had such a good experience of moving the contents of my flat into storage. It is really safe, easy and Andrew who had helped me sign in was so friendly and helpful and made my move in experience as... See more

Rated 5 out of 5 stars

I had to store my personal items while waiting for my house to be ready to move into. As you can imagine that was a very stressful time. Shurgard’s processes are very clear, their communication put my... See more

Rated 5 out of 5 stars

Great service. Easy online booking. Easy access to our storage module and the use of the trolleys to move our stuff from van to module was super helpful - we unpacked a whole Luton van in and hour and... See more


Company details

  1. Self-Storage Facility
  2. Storage Facility
  3. Warehouse

About Shurgard Self Storage - Salford

Written by the company

Shurgard is a leading self storage provider, offering secure and affordable storage solutions for both individuals and businesses. With more than 350 locations across Europe, including France, Netherlands, United Kingdom, Sweden, Germany, Belgium and Denmark, we provide convenient access to storage space tailored to your needs.

At Shurgard, we understand that everyone's storage needs are different. That's why we offer a variety of unit sizes and features to choose from. Whether you're storing furniture for a move, seasonal items, or business inventory, we have a solution for you.

Our facilities are clean, well-lit, and secure. We offer large access hours to your unit, so you can come and go as you please. We also have a variety of security features in place to protect your belongings, including CCTV cameras, gated entry, and app access.

Shurgard is committed to providing our customers with the best possible storage experience. That's why we offer a variety of convenient features, such as online reservations and online bill pay.

If you're looking for a secure and affordable storage solution, Shurgard is the right choice for you.

Contact us today to learn more about our storage options and to reserve a unit on our website.

For Every Move In Life

Written by the company

350+ self storage stores across Europe
We operate in urban areas with the majority of our stores located in capital and major cities across Europe.
Access 7 days a week
Access your storage unit via the Shurgard App, and rest assured that only you hold the key to enter your unit.
Moving boxes and storage supplies
We offer moving boxes and storage boxes in different sizes as well as bubble wrap, tape and protection covers at most of our branches.
Expert advice
Over 30 years of experience in the self-storage industry.
Online contract
Experience a fully digital move-in: book your unit and complete your payment online to head straight to your storage unit.
Our App simplify your storage experience
Open gates. Pay invoices. Manage your account. Do it all with your phone.
Free online reservation
All our storage unit prices are displayed online and the reservation on our website is entirely free. No credit card needed.

Contact info

  • North Phoebe Street, M5 4EA, Salford, United Kingdom

4.6

Excellent

TrustScore 4.5 out of 5

31 reviews

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Replied to 98% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(31)

6,991 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Great service. Easy online booking. Easy access to our storage module and the use of the trolleys to move our stuff from van to module was super helpful - we unpacked a whole Luton van in and hour and a half including a lunch break!

March 16, 2025
Rated 5 out of 5 stars

They helped to take the stress out of what can be a very stressful time

I had to store my personal items while waiting for my house to be ready to move into. As you can imagine that was a very stressful time. Shurgard’s processes are very clear, their communication put my mind at ease and the team was very helpful. On arrival I was impressed with how clean and organised the facilities were. After a brief introduction to the service I was shown to my unit. Their explanation of the size and capacity of the unit was spot on and suited my needs. Of course I forgot my padlock and was relieved that I could purchase a good quality one from them. Overall a very good experience.

March 3, 2025
Rated 5 out of 5 stars

Salford Branch

Everyone has been so lovely for my first time using a storage locker, they made it so easy for me to figure out and the locker is exactly what I needed, Jake at the salford branch has been an absolute angel helping me too!

March 2, 2025
Unprompted review
Rated 5 out of 5 stars

They were patient

They were patient, which was helpful when I had trouble verifying my ID via computer. The storage units are immaculate and well maintained, as is the overall environment.

November 27, 2024
Rated 1 out of 5 stars

They will do anything to deduct more money from customer accounts.

Very terrible customer service! The staff there all totally scam and fraud!!Please STAY AWAY from this branch!

The staff were positive and friendly in the early stage of my use. I was going to move my things out of my storage room on September 2nd. I was in a hurry and forgot to throw away the garbage in the storage room. The staff said that if I didn't throw it away, a cleaning fee of 50 pounds would be deducted, but their employees said that as long as I threw away the garbage, the 50 pounds would be returned to me. Later, I asked my friend to help me throw away the garbage I forgot to throw away, and the storage room was very clean, but the staff told me that the 50 pounds had been deducted and could not be returned. I communicated with their customer service by phone, but their phone number was never connected. When you have questions and need consultation, their attitude is completely different from when they first started selling. The customer service attitude of this company is extremely poor, it's really disgusting!

September 3, 2024
Unprompted review
Shurgard Self Storage - Salford logo

Reply from Shurgard Self Storage - Salford

Hello, we are sorry to hear you didn't have a positive experience at Shurgard as many customers find our staff to be helpful and professional. We will make sure to pass your feedback on to the team. We hope you're having a positive storage experience at Shurgard.

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