Shurgard Self Storage - Southampton Reviews 42

Helpful staff, moving to new unit easy ,all documents explained.
F

Here is a clear, firm, and professional review you can post:

---

I am extremely disappointed with the customer service and overall experience I had with this company.

When I booked my storage unit over the phone, I clearly informed the staff of the exact date I would be vacating. The representative rushed through the transaction and did not properly explain important contract clauses. I later discovered that key terms were not disclosed during the call.

The online booking process also stated there was no admin fee, yet I was still charged one. While the fee itself wasn’t the main issue, the misleading information was frustrating. On top of that, I received conflicting information from different staff members. I was even sent an email confirmation stating that my contract had ended, yet I continued to be billed for additional time — despite the unit being completely empty.

When I escalated the issue to a manager, the situation was not handled professionally. Instead of acknowledging the misinformation and billing error, the manager blamed me for “not fully understanding” the contract. There was no real effort to address or correct the mistake.

I have rented storage units before and have never experienced such careless and dismissive service. The lack of accountability and concern for the inconvenience caused was extremely disappointing. My complaints were dismissed, and the response I received showed little regard for customer experience.

I would not recommend this company based on how poorly this situation was handled.

Helpful staff. Easy access. Good security.

The manager Daniel was very informative from day one. Explained everything in detail and moving in was easier than I imagined. His assistant Lauren was also very helpful. I would highly recommend Shurgard Self Storage to anyone looking to store their goods at a reasonable, competitive price.

It was very easy to book our storage needs. Staff very helpful when I got there to sort final details. Unit is very clean and perfect for our needs. Easy to access when required. Definitely recommend using them.

Thank you Dan for all your help in choosing the right container. Customer service was fabulous I can’t recommend you enough to others .

Easy check in, very friendly and professional staff. Very clean unit and I found them to be the best value in the current market. A very smooth experience. Thankyou Sue :-)

This is the first time I’ve rented storage. The whole process was very straightforward and the mobile app makes access to the site and the building really easy.

Very easy to booked online and straight forward process. Easy to find the unit with the map and they had some trolleys in the entrance which I did appreciate.

veryyyyyy organised

Super easy to use, really practical, and the prices are amazing—couldn’t ask for more!

It was easy to rent the storage I required and the help guide directed me to the correct size I need. The unit was promptly ready and met my expectations.

We decided to use Shurgard as their web site detailed storage examples with sizes. We visited the storage facilities on Saturday, booked it on line on Sunday, Monday afternoon we stored our goods and the unit was the ideal size. We called in after hours on Wednesday, used their app to gain entry through the gates and entry into the building, and all was so easy and trouble free. The other godsend was they have a toilet for old folks like us!!

The staff was nice. The storage is clean and safe. Highly recommended.

The team took in a delivery for me today as I was stuck in traffic and it really helped me out! They were polite and friendly and nothing was too much effort. Really appreciated how forthcoming and engaging they were.

Excellent customer service and fully automated.

Easy to areange on the app including arranging padlock, verifying security etc. On the day access to the site was easy using the app to control opening of gates and door. You also have back up codes in case you arent happy to ise the phone. Pleanty of parking and trolleys to help move items from car to alloted storage

I had an excellent experience with Shurgard Self Storage - Southampton. The facility was clean, secure, and easy to access. Staff were friendly and helpful throughout the entire process. Renting a unit was quick and hassle-free, the price was good, and I felt confident my belongings were in good hands. Highly recommend!

Staff was helpful in getting my access sort out. It took long time but in the end it was sorted.