Sophie was such an amazing lady. She has honestly been an angel, explained everything clearly, helped us beyond expectations and was very professional, kind and helpful. We couldn't ask for a better h... See more
Location
Switch locationHawthorn Road, TW18 3AY Staines-upon-Thames, GB
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See what reviewers are saying
Really simple online booking. Myself and the packing company turned up on the moving-in date, spoke with the Shurgard Reception. The lovely man helped me and the moving company rep download t... See more
Sophie at the Staines branch has been more than helpful as I try to navigate my life in the UK from Spain where I am currently looking after my elderly parents who are both critically ill. She is a su... See more
Have only had storage unit for 2 weeks but so far service has been excellent. Friendly helpful reception, spotlessly clean units, good access and security. Minor blip initially with app but soon sort... See more
Company details
About Shurgard Self Storage - Staines
Written by the company
Shurgard is a leading self storage provider, offering secure and affordable storage solutions for both individuals and businesses. With more than 350 locations across Europe, including France, Netherlands, United Kingdom, Sweden, Germany, Belgium and Denmark, we provide convenient access to storage space tailored to your needs.
At Shurgard, we understand that everyone's storage needs are different. That's why we offer a variety of unit sizes and features to choose from. Whether you're storing furniture for a move, seasonal items, or business inventory, we have a solution for you.
Our facilities are clean, well-lit, and secure. We offer large access hours to your unit, so you can come and go as you please. We also have a variety of security features in place to protect your belongings, including CCTV cameras, gated entry, and app access.
Shurgard is committed to providing our customers with the best possible storage experience. That's why we offer a variety of convenient features, such as online reservations and online bill pay.
If you're looking for a secure and affordable storage solution, Shurgard is the right choice for you.
Contact us today to learn more about our storage options and to reserve a unit on our website.
At Shurgard, we understand that everyone's storage needs are different. That's why we offer a variety of unit sizes and features to choose from. Whether you're storing furniture for a move, seasonal items, or business inventory, we have a solution for you.
Our facilities are clean, well-lit, and secure. We offer large access hours to your unit, so you can come and go as you please. We also have a variety of security features in place to protect your belongings, including CCTV cameras, gated entry, and app access.
Shurgard is committed to providing our customers with the best possible storage experience. That's why we offer a variety of convenient features, such as online reservations and online bill pay.
If you're looking for a secure and affordable storage solution, Shurgard is the right choice for you.
Contact us today to learn more about our storage options and to reserve a unit on our website.
For Every Move In Life
Written by the company
- 350+ self storage stores across Europe
- We operate in urban areas with the majority of our stores located in capital and major cities across Europe.
- Access 7 days a week
- Access your storage unit via the Shurgard App, and rest assured that only you hold the key to enter your unit.
- Moving boxes and storage supplies
- We offer moving boxes and storage boxes in different sizes as well as bubble wrap, tape and protection covers at most of our branches.
- Expert advice
- Over 30 years of experience in the self-storage industry.
- Online contract
- Experience a fully digital move-in: book your unit and complete your payment online to head straight to your storage unit.
- Our App simplify your storage experience
- Open gates. Pay invoices. Manage your account. Do it all with your phone.
- Free online reservation
- All our storage unit prices are displayed online and the reservation on our website is entirely free. No credit card needed.
Contact info
Hawthorn Road, TW18 3AY, Staines-upon-Thames, United Kingdom
4.6
Excellent
35 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 48 hours
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The staffs are very thoughtful and…
The staffs are very thoughtful and helpful,especially the beautiful girl's service.Thank you very much.
August 2, 2025
Slow to help
June 27, 2025
Excellent service
Fully automated system which made putting items into storage easier and quicker. Very efficient service.
June 10, 2025
Excellent services
The driver came on time and help with loaded and unloaded my stuff. And I booked at the same day and before few hours from the time I needed the taxi and they made things very easy.
April 4, 2025
FABULOUS
Catia & Ellie at Staines are FABULOUS. Excellent service, friendly and helpful; and both very knowledgeable. Answered all our questions and we felt so confident to store our things that we booked and paid for a full year in advance.
Easy to get to. The building is clean and still new, so the lifts are reliable. Close to Heathrow too, which is a bonus.
March 24, 2025
Unprompted review
I had driven to shurgard storage after…
I had driven to shurgard storage after a long day of loading the van and driving I get to Shurgard only to be told I had 45min left to offload everything well having to still find myself around the place I had to load all the big things in a rush only to come by the following day to do more driving and loading. The passage way are very narrow as well compared to Yellow storage. They also shut and kept the big doors closed and only left small door open. When I first loaded up my things at yellow storage they allowed me in the place to load my things until I was done which was 23:00pm over at Shurgard when the workers wanna leave everything closes and you have to leave what you're doing to leave the building. Certainly not happy with the service at Shurgard. But great thing is there's a Yellow storage opening up in summer perhaps better service offered there.
March 4, 2025
Reply from Shurgard Self Storage - Staines
Hello Christopher, thank you for taking the time to share your storage experience with us. Our access hours to the premises varies from location to location. Please see excact timings on our website. It is not possible to enter the premises outside these hours. Thank you for your understanding.
DO NOT USE THIS COMPANY
DO NOT USE THIS COMPANY! I have been waiting over 6 weeks for a refund and my calls and emails go unanswered. Really poor customer service and I may now have to go to court to receive the refund I'm due. Use another storage solution, just don't use Shurgard would be my advice.
Please see update:
Please read your emails, as I have written to you 3 times but I've had no reply.
You have my email address, customer number and phone number so, if you sincerely want to resolve this, I would ask you to actually make contact with me!
Your store manager is also frustrated that this issue has not been dealt with for over 6 weeks. Shurgard has been a terrible company to deal with and I have now reached out to the ombudsman for their input. To date Shurgard has totally failed to communicate with me.
November 27, 2024
Unprompted review
Reply from Shurgard Self Storage - Staines
Hello Mr Laurence Kaye, thank you for taking the time to give us your feedback. We have passed your concerns on to the Store Manager, who will be looking into this and contact you shortly.
Really easy and convenient use
Really easy and convenient use. Helpful and friendly service.
December 14, 2024
Unprompted review
Lovely storage facility
Lovely storage facility. Clean, easy to access and very friendly and helpful staff. Jon was very helpful and when we realised the storage we chose was too small, he changed it for us without any issues.
September 28, 2024
Reply from Shurgard Self Storage - Staines
Hi. We are very sorry to hear you didn't have a positive experience at Shurgard. We would like to look into this in more detail for you. Please send your customer ID and phone number to info@shurgard.co.uk so we can get in touch and help you.
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