Shurgard Self Storage - Tonbridge Reviews 33

Very helpful staff, the checkin process was simple amd they answered all my queries in store (Tonbridge)

Everything about my experience with Shurgard Tonbridge has been excellent. Simple process to hire a unit and move in. Nancie is always very helpful with anything required and she runs a very clean and organised place.

Nancie‘s approach to customer service is first class. I recently moved storage units and her assistance with the process was invaluable. Thank you again.

Nancie is always very helpful and goes above and beyond to deliver excellent customer service. This is the main reason why I have remained at Shurgard Tonbridge.

Excellent customer service from your staff at the Branch helpful and always cheerful

I recently had the pleasure of dealing with Nancie, I must say, it was a pleasure, delightful and could not fault he mannerism and assistnace.

Its Nancie that makes this storage unit great. She is always there if you need her and goes over and above. She is a joy.

First time using Shurgard tonbridge. Nancie was very helpful and informative. She took the time to explain everything. The units are very clean. Using for business use, so very happy overall.

Excellent customer service from the team who are all very responsive - Nancie really makes you feel welcome and knows you. It is easy to enter and leave at flexible times on app system.

We have rented a unit at Shurgard Tonbridge since last October and it has been of immense benefit to us as we went through a lengthy selling and buying process. During this time Nancie has been very helpful to us and always been cheerful and positive!

Really good. Nancie was super helpful

The staff, Nancie, very helpful and cheerful. The units are clean. Easy to access. No hesitation in recommending at all.

I have known Nancie from LokNStore prior to Shurgard. It is always refreshing to deal with someone who is extremely helpful, friendly and always happy with a smile; nothing is too much trouble for her - always willing to help!

Excellent experience. Nancie at the Tonbridge store couldn’t have been more helpful. She explained the checking in process and the app very clearly and was pleasant to deal with. She showed us a number of room options before we decided . Thoroughly recommend.

Currently, as of Good Friday, renting a unit at Shurgard in Tonbridge. Nancie was very helpful from the initial call once I had booked the space online, to when we turned up and she showed us around the facilities. I initially had a few issues with the online ID verification, but again Nancie was very helpful on the phone. The place itself was clean and as described online when booked. Very happy with how it went. Thanks Nancie.

The facility is clean and tidy and the manager Nancie is super helpful & knowledgable. Always welcoming and the office is comfortable. Great customer service. Highly recommend.

Nancy is so helpful and lovely- she explained how renting a storage unit works and took the time to show me a few different examples. I recommend Shurguard if you’re looking for storage in Tonbridge - it’s easy to sign up and simple to use the app.

Excellent facility, excellent staff, will definitely use again.

I've been with the Tunbridge facility for four years and have been very pleased with the service for my business. Nancie (the manager) and her staff are very helpful and accommodating.

Nancie at Shuguard Tonbridge has made the whole experience of working with this company easy.
The call centre is absolutely atrocious, they have no understanding of the business and no idea what is available or where the units are located let alone the prices. I made multiple calls to them seeking help as I wanted to rent a second unit on the same floor and none of the operators had a clue about the Tonbridge facility. They said they couldn’t even transfer me to speak to the staff there which is ridiculous as they have no local knowledge.
In frustration I had to make a visit to the storage facility.
Nancie could not have been more helpful. She organised everything I needed and within the time frame I requested, she knew everything about the facility and had no hesitation making recommendations which were to my benefit. Nancie is a credit to the company and it would be better if the people at the call centre were trained to be as personable and helpful as she was.