Shurgard Self Storage - Tonbridge Reviews 38

The facility is clean and tidy and the manager Nancie is super helpful & knowledgable. Always welcoming and the office is comfortable. Great customer service. Highly recommend.

Nancy is so helpful and lovely- she explained how renting a storage unit works and took the time to show me a few different examples. I recommend Shurguard if you’re looking for storage in Tonbridge - it’s easy to sign up and simple to use the app.

Excellent facility, excellent staff, will definitely use again.

I've been with the Tunbridge facility for four years and have been very pleased with the service for my business. Nancie (the manager) and her staff are very helpful and accommodating.

Nancie at Shuguard Tonbridge has made the whole experience of working with this company easy.
The call centre is absolutely atrocious, they have no understanding of the business and no idea what is available or where the units are located let alone the prices. I made multiple calls to them seeking help as I wanted to rent a second unit on the same floor and none of the operators had a clue about the Tonbridge facility. They said they couldn’t even transfer me to speak to the staff there which is ridiculous as they have no local knowledge.
In frustration I had to make a visit to the storage facility.
Nancie could not have been more helpful. She organised everything I needed and within the time frame I requested, she knew everything about the facility and had no hesitation making recommendations which were to my benefit. Nancie is a credit to the company and it would be better if the people at the call centre were trained to be as personable and helpful as she was.

Smooth booking process. Nancie and Tim made sure everything was clear prior to moving in and how to gain access as it was at the weekend.
I also made an error on the size I needed and they were really helpful in sorting this out for me. Super friendly team. Lots of trolleys available to support moving in, all storage containers very clean.

Really helpful staff, excellent access hours and by app to unlock the door, so no long codes to enter. Great deal for short term and availability of locks for immediate use of unit.

Excellent team. I made a mistake on my size off unit and they helped me sort another one straight away.

Great friendly and helpful staff.
Easy access and great unit.

Greats service and informative and very easy to use ! Thank you to Tim for explaining everything to us.

The very nice lady at the reception desk was so polite and very helpful. She explained me through the process and showed me how to use the app on my phone.

The location is good and the warehouse was spotlessly clean.

I will recommend to all my friends.

Easy booking process. Was shown around on how to access and my unit. Great all round experience.

Very friendly staff and very knowledgeable too

Excellent service, really friendly people!

Such friendly, helpful staff, made my visit a pleasure.

Amazing customer service.
Lovely friendly faces when I walk in everytime