Shurgard Self Storage - Wokingham Reviews 

76
TrustScore 4.5 out of 5

4.5

Molly Millar's Ln, RG41 2RT Wokingham, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Richard was very kind and took time to explain to us our best options. He was patient and thorough in his explanations and went above and beyond for us, ensuring that our units were next to each other... See more

Rated 5 out of 5 stars

Enquired about a storage unit and was helped by one of the friendliest staff members I've ever come across he knew what he was talking about didn't make me feel stupid asking so many questions. Top ma... See more

Rated 5 out of 5 stars

Richard was very helpful and gave me a thorough understanding of how renting storage units works, as I've never rented storage before.

Rated 5 out of 5 stars

Needed to clear a couple of rooms at home to redecorate so a bit of a 'spur of the moment' thing. Checked online, compared prices spoke to other people using self store and made phone calls. Shurgard... See more


Company details

  1. Self-Storage Facility
  2. Storage Facility
  3. Warehouse

About Shurgard Self Storage - Wokingham

Written by the company

Shurgard is a leading self storage provider, offering secure and affordable storage solutions for both individuals and businesses. With more than 350 locations across Europe, including France, Netherlands, United Kingdom, Sweden, Germany, Belgium and Denmark, we provide convenient access to storage space tailored to your needs.

At Shurgard, we understand that everyone's storage needs are different. That's why we offer a variety of unit sizes and features to choose from. Whether you're storing furniture for a move, seasonal items, or business inventory, we have a solution for you.

Our facilities are clean, well-lit, and secure. We offer large access hours to your unit, so you can come and go as you please. We also have a variety of security features in place to protect your belongings, including CCTV cameras, gated entry, and app access.

Shurgard is committed to providing our customers with the best possible storage experience. That's why we offer a variety of convenient features, such as online reservations and online bill pay.

If you're looking for a secure and affordable storage solution, Shurgard is the right choice for you.

Contact us today to learn more about our storage options and to reserve a unit on our website.

For Every Move In Life

Written by the company

350+ self storage stores across Europe
We operate in urban areas with the majority of our stores located in capital and major cities across Europe.
Access 7 days a week
Access your storage unit via the Shurgard App, and rest assured that only you hold the key to enter your unit.
Moving boxes and storage supplies
We offer moving boxes and storage boxes in different sizes as well as bubble wrap, tape and protection covers at most of our branches.
Expert advice
Over 30 years of experience in the self-storage industry.
Online contract
Experience a fully digital move-in: book your unit and complete your payment online to head straight to your storage unit.
Our App simplify your storage experience
Open gates. Pay invoices. Manage your account. Do it all with your phone.
Free online reservation
All our storage unit prices are displayed online and the reservation on our website is entirely free. No credit card needed.

Contact info

  • Molly Millar's Ln, RG41 2RT, Wokingham, United Kingdom

4.5

Excellent

TrustScore 4.5 out of 5

76 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(76)

7,217 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The store manager Val

The store manager Val, truly dutiful, very understanding and professional at all times. Never for once irrational even in difficult situations. He knows how to trouble shoot in tricky circumstances to bring about resolve and true humanistic approach to great customer service. I will truly recommend and use this medium to appreciate Val sincerely.

Gloria.
Recent customer at Shurguard self storage. Wokingham.

May 16, 2023
Unprompted review
Rated 5 out of 5 stars

Val - excellent service

Val helped me out with a few questions I had regarding my storage unit. I was grateful for his assistance and would recommend him to anyone looking for help in solving their storage issues.

May 5, 2023
Unprompted review
Rated 1 out of 5 stars

Worst company ever

Worst company ever. Hidden costs they don’t tell you until after they’ve roped you in.
Quick enough to take your money but don’t like to refund what’s owed to you.
Avoid this company

I can tell you now shurgard that for the same amount you conned be out of I can get a bigger unit in the new Bracknell storage company!!!! Read your reviews I’m not the only 1 who said about the hidden extra costs after you mug them in to signing a month's contract! You are rubbish.

October 7, 2022
Unprompted review
Shurgard Self Storage - Wokingham logo

Reply from Shurgard Self Storage - Wokingham

Hello, we are sorry to read you did not receive all the information on pricing you needed. Our on-site managers are available during office hours to answer any questions on storage and pricing. Unlike many other storage providers, all available units and prices are shown online, including our special offers.
The only extra costs new customers need to pay are a one-off administration fee and a unique sealed lock to your storage unit to guarantee no one else can access your belongings. Although all our facilities are fully insured, you still need to get an insurance to cover your stored items. Our rental prices can’t include this because the cost depends on the value of your goods. You can find all the information on pricing on https://www.shurgard.co.uk/self-storage/why-shurgard/self-storage-prices. We are confident that the overall cost of your storage at Shurgard offers great value in the market and thank you for storing with us. We remain at your disposal. Your Shurgard team

Rated 5 out of 5 stars

Great service, great price.

Booked a unit to store my stuff in whilst having renovations done. The staff were helpful, and actually advised me that I didn't need as big of a unit as I'd initially thought, thus saving me money.

October 7, 2022
Rated 5 out of 5 stars

Really professional team

Really professional team. The team guided me to one of their online offers. When I arrived everything was ready. They helped me set up the various security precautions and I was away.

September 6, 2022
Rated 4 out of 5 stars

Locked in prices

Really good storage facility with easy access the only thing that lets it down is that when booking online, it didn’t state that you had to have one of their specific locks which was an additional expense that needed to be paid.

February 25, 2022
Rated 5 out of 5 stars

A simple, friendly process!

The whole process is really easy, and pretty foolproof. Unlike a lot of storage facilities (in my experience), it’s really very clean and easy to access. I found the staff to be really friendly, which is definitely a plus!

November 6, 2021
Shurgard Self Storage - Wokingham logo

Reply from Shurgard Self Storage - Wokingham

Thank you for your positive comments. Our team will be delighted to hear feedback.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look