Shurgard Self Storage - WoolwichReviews 

150
TrustScore 4.5 out of 5

4.7

2 Nathan Way, SE28 0FA London, GB


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Rated 5 out of 5 stars

We received exceptional service from Bret, who took time to understand our storage needs , especially that we were first time users. He provided further clarity to the rules as well which was quite h... See more

Rated 5 out of 5 stars

Popped in to the woolwich store to ask about some storage as I am moving both Fred an bret was so very helpful an gave me all the information I needed to know thank you guys ur both gets 5star servic... See more

Rated 5 out of 5 stars

Never used storage before but the man at reception was very helpful at the Woolwhich branch. The only problem i had as i booked online i had a second floor unit ,i didnt realise if you have heavy fur... See more

Rated 5 out of 5 stars

The gentleman who assisted me book storage at Shurgard Woolwich/Plumstead (I think his name is Brett); he was great. Provided clear information and explained all processes well and made the process ea... See more


Company details

  1. Self-Storage Facility
  2. Storage Facility
  3. Warehouse

About Shurgard Self Storage - Woolwich

Written by the company

Shurgard is a leading self storage provider, offering secure and affordable storage solutions for both individuals and businesses. With more than 350 locations across Europe, including France, Netherlands, United Kingdom, Sweden, Germany, Belgium and Denmark, we provide convenient access to storage space tailored to your needs.

At Shurgard, we understand that everyone's storage needs are different. That's why we offer a variety of unit sizes and features to choose from. Whether you're storing furniture for a move, seasonal items, or business inventory, we have a solution for you.

Our facilities are clean, well-lit, and secure. We offer large access hours to your unit, so you can come and go as you please. We also have a variety of security features in place to protect your belongings, including CCTV cameras, gated entry, and app access.

Shurgard is committed to providing our customers with the best possible storage experience. That's why we offer a variety of convenient features, such as online reservations and online bill pay.

If you're looking for a secure and affordable storage solution, Shurgard is the right choice for you.

Contact us today to learn more about our storage options and to reserve a unit on our website.

For Every Move In Life

Written by the company

350+ self storage stores across Europe
We operate in urban areas with the majority of our stores located in capital and major cities across Europe.
Access 7 days a week
Access your storage unit via the Shurgard App, and rest assured that only you hold the key to enter your unit.
Moving boxes and storage supplies
We offer moving boxes and storage boxes in different sizes as well as bubble wrap, tape and protection covers at most of our branches.
Expert advice
Over 30 years of experience in the self-storage industry.
Online contract
Experience a fully digital move-in: book your unit and complete your payment online to head straight to your storage unit.
Our App simplify your storage experience
Open gates. Pay invoices. Manage your account. Do it all with your phone.
Free online reservation
All our storage unit prices are displayed online and the reservation on our website is entirely free. No credit card needed.

Contact info

  • 2 Nathan Way, SE28 0FA, London, United Kingdom

4.7

Excellent

TrustScore 4.5 out of 5

150 reviews

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Replied to 98% of negative reviews

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4.7

All reviews

(150)

6,995 reviews in the last 12 months

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Rated 5 out of 5 stars

With the help of Pascale at your…

With the help of Pascale at your Woolwich branch I was fully satisfied with her customer service today and due to her explanation of the service shurgard offer, I was able to take one of your service.

I am pleased with the service offered me today by Pascale and I will be recommending my friends to use your company.

Thank you

August 16, 2023
Unprompted review
Rated 5 out of 5 stars

What a place and costumer service

What a place and amazing customer service ever,
The receptionist lady with curly hair helped me Alway and they been very kind and respectful,
I been in some other self storage company
But never been treated amazing like Shurgard team did to me ,
Thank you you all agai

Regards
Bzhar Baban

August 14, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

I had a good reception at your branch at Woolwich,the lady called Juliet was helpful with details and very explanatory,the space was exactly what I wanted,5star for Juliet.

August 10, 2023
Unprompted review
Rated 5 out of 5 stars

Juliet was very helpful and a wonderful…

Juliet was very helpful and a wonderful personnel who assisted to get the best deal and her customers service was top notch. I will always come back plus give referrals. Juliet of Shurgard Woolich you are awesome.

August 10, 2023
Unprompted review
Rated 5 out of 5 stars

fast and efficient…

Oga provided fast and efficient service, well explained making it easy to go about my business, well done Oga.

July 23, 2023
Unprompted review
Rated 1 out of 5 stars

I have booked two storage and didn't…

I have booked two storage and didn't need the other one at all informed them on the start date that don't need the locker but they are not cancelling the direct debit and still charging 3 weeks rent

July 9, 2023
Shurgard Self Storage - Woolwich logo

Reply from Shurgard Self Storage - Woolwich

Hello, thank you for taking the time to give us your feedback. We have passed your concerns on to the Store Manager, who will be looking into this and contact you shortly.

Rated 5 out of 5 stars

Sensational!!

I was helped by Ashley who was very friendly and made everything very clear and easy. Overall I had an exellent experience 💥💥💥

July 11, 2023
Unprompted review

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