We received exceptional service from Bret, who took time to understand our storage needs , especially that we were first time users. He provided further clarity to the rules as well which was quite h... See more
Location
Switch location2 Nathan Way, SE28 0FA London, GB
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See what reviewers are saying
Popped in to the woolwich store to ask about some storage as I am moving both Fred an bret was so very helpful an gave me all the information I needed to know thank you guys ur both gets 5star servic... See more
Never used storage before but the man at reception was very helpful at the Woolwhich branch. The only problem i had as i booked online i had a second floor unit ,i didnt realise if you have heavy fur... See more
The gentleman who assisted me book storage at Shurgard Woolwich/Plumstead (I think his name is Brett); he was great. Provided clear information and explained all processes well and made the process ea... See more
Company details
About Shurgard Self Storage - Woolwich
Written by the company
At Shurgard, we understand that everyone's storage needs are different. That's why we offer a variety of unit sizes and features to choose from. Whether you're storing furniture for a move, seasonal items, or business inventory, we have a solution for you.
Our facilities are clean, well-lit, and secure. We offer large access hours to your unit, so you can come and go as you please. We also have a variety of security features in place to protect your belongings, including CCTV cameras, gated entry, and app access.
Shurgard is committed to providing our customers with the best possible storage experience. That's why we offer a variety of convenient features, such as online reservations and online bill pay.
If you're looking for a secure and affordable storage solution, Shurgard is the right choice for you.
Contact us today to learn more about our storage options and to reserve a unit on our website.
For Every Move In Life
Written by the company

- 350+ self storage stores across Europe
- We operate in urban areas with the majority of our stores located in capital and major cities across Europe.
- Access 7 days a week
- Access your storage unit via the Shurgard App, and rest assured that only you hold the key to enter your unit.
- Moving boxes and storage supplies
- We offer moving boxes and storage boxes in different sizes as well as bubble wrap, tape and protection covers at most of our branches.
- Expert advice
- Over 30 years of experience in the self-storage industry.
- Online contract
- Experience a fully digital move-in: book your unit and complete your payment online to head straight to your storage unit.
- Our App simplify your storage experience
- Open gates. Pay invoices. Manage your account. Do it all with your phone.
- Free online reservation
- All our storage unit prices are displayed online and the reservation on our website is entirely free. No credit card needed.
Contact info
2 Nathan Way, SE28 0FA, London, United Kingdom
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This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
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Staff was friendly and really helpful!
Ashley was very helpful
Ashley was very helpful. He made the whole experience seamless.
With the help of Pascale at your…
With the help of Pascale at your Woolwich branch I was fully satisfied with her customer service today and due to her explanation of the service shurgard offer, I was able to take one of your service.
I am pleased with the service offered me today by Pascale and I will be recommending my friends to use your company.
Thank you
What a place and costumer service
What a place and amazing customer service ever,
The receptionist lady with curly hair helped me Alway and they been very kind and respectful,
I been in some other self storage company
But never been treated amazing like Shurgard team did to me ,
Thank you you all agai
Regards
Bzhar Baban
Excellent customer service
I had a good reception at your branch at Woolwich,the lady called Juliet was helpful with details and very explanatory,the space was exactly what I wanted,5star for Juliet.
Juliet was very helpful and a wonderful…
Juliet was very helpful and a wonderful personnel who assisted to get the best deal and her customers service was top notch. I will always come back plus give referrals. Juliet of Shurgard Woolich you are awesome.
Amazing customer service
Amazing customer service, called up and had a unit within the hour, amazing
Paschal from the Woolwich branch…
Paschal from the Woolwich branch Shurgard storage was exceptionally friendly to us. She suggested the Greenwich brand as she understood what would be ideal for my business, excellent customer service
Pascale was great in her customer…
Pascale was great in her customer services proceedings. Her attitude was right and excellent.
fast and efficient…
Oga provided fast and efficient service, well explained making it easy to go about my business, well done Oga.
Pascale was great help a dilnaz was…
Pascale was great help a dilnaz was also very helpful, they made me feel very welcome. They were so friendly and kept smiling , great staff !
It is a great experience and especially…
It is a great experience and especially with the staff.
Much appreciated.
Ashley was very friendly and polite
Ashley was very friendly and polite. Helped getting the ideal storage and price.
We came to visit shurgard in Woolwich…
We came to visit shurgard in Woolwich branch. Stuff are amazing specially Ashley and dilnaz customer service outstanding. Both of them are very patient and help us to get our storage. We are highly recommended this branch.
Very good man and good service
Very professional and quick to get my…
Very professional and quick to get my storage sorted. Really appreciate it recommend!
I have booked two storage and didn't…
I have booked two storage and didn't need the other one at all informed them on the start date that don't need the locker but they are not cancelling the direct debit and still charging 3 weeks rent

Reply from Shurgard Self Storage - Woolwich
Sensational!!
I was helped by Ashley who was very friendly and made everything very clear and easy. Overall I had an exellent experience 💥💥💥
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