Mark was really helpful, He took his time to show me around on my first day at woolwich Shurgard. And he was really supportive throughout. His calm approach, chatty, quick to respond to emails, and he... See more
Location
Switch location2 Nathan Way, SE28 0FA London, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We received exceptional service from Bret, who took time to understand our storage needs , especially that we were first time users. He provided further clarity to the rules as well which was quite h... See more
Popped in to the woolwich store to ask about some storage as I am moving both Fred an bret was so very helpful an gave me all the information I needed to know thank you guys ur both gets 5star servic... See more
Never used storage before but the man at reception was very helpful at the Woolwhich branch. The only problem i had as i booked online i had a second floor unit ,i didnt realise if you have heavy fur... See more
Company details
About Shurgard Self Storage - Woolwich
Written by the company
Shurgard is a leading self storage provider, offering secure and affordable storage solutions for both individuals and businesses. With more than 350 locations across Europe, including France, Netherlands, United Kingdom, Sweden, Germany, Belgium and Denmark, we provide convenient access to storage space tailored to your needs.
At Shurgard, we understand that everyone's storage needs are different. That's why we offer a variety of unit sizes and features to choose from. Whether you're storing furniture for a move, seasonal items, or business inventory, we have a solution for you.
Our facilities are clean, well-lit, and secure. We offer large access hours to your unit, so you can come and go as you please. We also have a variety of security features in place to protect your belongings, including CCTV cameras, gated entry, and app access.
Shurgard is committed to providing our customers with the best possible storage experience. That's why we offer a variety of convenient features, such as online reservations and online bill pay.
If you're looking for a secure and affordable storage solution, Shurgard is the right choice for you.
Contact us today to learn more about our storage options and to reserve a unit on our website.
At Shurgard, we understand that everyone's storage needs are different. That's why we offer a variety of unit sizes and features to choose from. Whether you're storing furniture for a move, seasonal items, or business inventory, we have a solution for you.
Our facilities are clean, well-lit, and secure. We offer large access hours to your unit, so you can come and go as you please. We also have a variety of security features in place to protect your belongings, including CCTV cameras, gated entry, and app access.
Shurgard is committed to providing our customers with the best possible storage experience. That's why we offer a variety of convenient features, such as online reservations and online bill pay.
If you're looking for a secure and affordable storage solution, Shurgard is the right choice for you.
Contact us today to learn more about our storage options and to reserve a unit on our website.
For Every Move In Life
Written by the company
- 350+ self storage stores across Europe
- We operate in urban areas with the majority of our stores located in capital and major cities across Europe.
- Access 7 days a week
- Access your storage unit via the Shurgard App, and rest assured that only you hold the key to enter your unit.
- Moving boxes and storage supplies
- We offer moving boxes and storage boxes in different sizes as well as bubble wrap, tape and protection covers at most of our branches.
- Expert advice
- Over 30 years of experience in the self-storage industry.
- Online contract
- Experience a fully digital move-in: book your unit and complete your payment online to head straight to your storage unit.
- Our App simplify your storage experience
- Open gates. Pay invoices. Manage your account. Do it all with your phone.
- Free online reservation
- All our storage unit prices are displayed online and the reservation on our website is entirely free. No credit card needed.
Contact info
2 Nathan Way, SE28 0FA, London, United Kingdom
4.7
Excellent
151 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Sensational!!
I was helped by Ashley who was very friendly and made everything very clear and easy. Overall I had an exellent experience 💥💥💥
July 11, 2023
Unprompted review
Recently took a storage room in the…
Recently took a storage room in the Woolwich branch. The signing up was quick and easy, the guys were very helpful, knowledgeable, professional and friendly. Great price and I would highly recommend them. Thank you.
June 27, 2023
Unprompted review
I recently had an incredibly…
I recently had an incredibly disheartening experience with Shurgard that I feel compelled to share. My encounter with their services left me feeling extremely dissatisfied due to their misleading advertisement, unexpected payment conditions, and unhelpful customer service.
To begin with, I was lured in by an advertisement that turned out to be utterly deceptive. Shurgard's website failed to disclose crucial information regarding reservation pricing. Consequently, after reserving a storage unit, I received a call from their representative who presented me with entirely new conditions, including an upfront payment of two months. This critical detail was conspicuously absent from their website, leaving me feeling misled and taken advantage of.
The distressing experience didn't end there. When I sought assistance from Shurgard's customer service, I was met with nothing but sarcasm and a dismissive attitude.
In conclusion, my overall experience with Shurgard can only be described as awful. Their advertisement proved to be a sham, concealing important payment conditions that were later sprung upon me. Moreover, their customer service exhibited a complete lack of professionalism and failed to offer any genuine assistance.
I sincerely hope that Shurgard takes this feedback seriously and addresses these issues promptly. As a customer, I value honesty, transparency, and respectful treatment. It is my sincere wish that Shurgard takes steps to rectify these shortcomings and ensures that future customers do not suffer the same negative experience that I did.
Regrettably, I cannot recommend Shurgard based on my personal encounter.
June 28, 2023
Unprompted review
Reply from Shurgard Self Storage - Woolwich
Hello, thank you for taking the time to give us your feedback. We regret to learn that you didn't have a positive experience at Shurgard. We have passed your concerns on to the Store Manager, who will be looking into this and contact you shortly.
The attention from staff and simplicity…
The attention from staff and simplicity of the arrangement
June 27, 2023
Unprompted review
26/06/23
26/06/23
I met Ashley this afternoon, He was really nice and clear in explaining and going through the necessary procedures of renting a storage. Very professional young gentleman man. He really put a smile on my face after a stressful day.
Thank you Ashley
June 26, 2023
Unprompted review
Worth it!
Worth it!
Brilliant positive experience signing up in this branch - Juliet was amazing and helpful. Great prices too.
June 24, 2023
Unprompted review
Juliet was very thorough and lovely in…
Juliet was very thorough and lovely in guiding me through the process here at Shurgard, highly recommend !
June 21, 2023
Unprompted review
Good service from ashley
June 18, 2023
Unprompted review
Dilnaz is very caring and supportive…
Dilnaz is very caring and supportive woman, she help people alot with encouragement, i will recommend my friends to come here to store there belonging, thank to have me here, God bless you all amen
Kind regards
Blessing Igweze
June 17, 2023
Unprompted review
Juliet at the Woolwich branch was most…
Juliet at the Woolwich branch was most accommodating, she gave me great advice that save me near 50% for my unit when I booked online.
June 15, 2023
Unprompted review
Great experience with Ashley today
June 12, 2023
Unprompted review
Very happy and impressed with Juliet…
Very happy and impressed with Juliet professional service
June 8, 2023
Unprompted review
Very good customer service.
June 6, 2023
Unprompted review
Affordable
Affordable, honest pricing info before the start of the rental agreement, helpful staff in particular Ashley
June 1, 2023
Unprompted review
Really friendly staff
Really friendly staff, smooth and quick process, easy access and everything explained simply. would highly recommend!
May 28, 2023
Unprompted review
Ashley was helpful today in getting my…
Ashley was helpful today in getting my unit
May 27, 2023
Unprompted review
Good reception and great customer…
Good reception and great customer service.
May 26, 2023
Unprompted review
Great customer service.
May 22, 2023
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.