Mark was really helpful, He took his time to show me around on my first day at woolwich Shurgard. And he was really supportive throughout. His calm approach, chatty, quick to respond to emails, and he... See more
Location
Switch location2 Nathan Way, SE28 0FA London, GB
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See what reviewers are saying
We received exceptional service from Bret, who took time to understand our storage needs , especially that we were first time users. He provided further clarity to the rules as well which was quite h... See more
Popped in to the woolwich store to ask about some storage as I am moving both Fred an bret was so very helpful an gave me all the information I needed to know thank you guys ur both gets 5star servic... See more
Never used storage before but the man at reception was very helpful at the Woolwhich branch. The only problem i had as i booked online i had a second floor unit ,i didnt realise if you have heavy fur... See more
Company details
About Shurgard Self Storage - Woolwich
Written by the company
At Shurgard, we understand that everyone's storage needs are different. That's why we offer a variety of unit sizes and features to choose from. Whether you're storing furniture for a move, seasonal items, or business inventory, we have a solution for you.
Our facilities are clean, well-lit, and secure. We offer large access hours to your unit, so you can come and go as you please. We also have a variety of security features in place to protect your belongings, including CCTV cameras, gated entry, and app access.
Shurgard is committed to providing our customers with the best possible storage experience. That's why we offer a variety of convenient features, such as online reservations and online bill pay.
If you're looking for a secure and affordable storage solution, Shurgard is the right choice for you.
Contact us today to learn more about our storage options and to reserve a unit on our website.
For Every Move In Life
Written by the company

- 350+ self storage stores across Europe
- We operate in urban areas with the majority of our stores located in capital and major cities across Europe.
- Access 7 days a week
- Access your storage unit via the Shurgard App, and rest assured that only you hold the key to enter your unit.
- Moving boxes and storage supplies
- We offer moving boxes and storage boxes in different sizes as well as bubble wrap, tape and protection covers at most of our branches.
- Expert advice
- Over 30 years of experience in the self-storage industry.
- Online contract
- Experience a fully digital move-in: book your unit and complete your payment online to head straight to your storage unit.
- Our App simplify your storage experience
- Open gates. Pay invoices. Manage your account. Do it all with your phone.
- Free online reservation
- All our storage unit prices are displayed online and the reservation on our website is entirely free. No credit card needed.
Contact info
2 Nathan Way, SE28 0FA, London, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
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Worked well
Worked well. Good website, very helpful staff explained everything (not least the app needed to gain access), and good options for different areas of storage. But beware the extra charges for compulsary insurance and for a lock (unless you have one which fits).
Juliet was absolutely lovely to us
Juliet was absolutely lovely to us. She’s very considerate and accommodating! Absolute pleasure to come across as a customer. Thank you so much.
Amazing customer service
Great experience today with Ashley!
Great service
Great service, excellent help! Juliet was an absolute pleasure to be helped by! Thankyou.
Thank you Juliet from Plumstead branch
Thank you Juliet from Plumstead branch, you are absolutely incredible and very knowledgeable! Superstar!
Juliet was very professional and…
Juliet was very professional and polite.
She made it easy for us
Returning happy customer
I am returning customer. I was able to make my reservation online and only had to call Into the office to show ID I was able to book a unit on relatively short notice too
Secure and easy storage
Got access to my unit without any contact, instructions were clear and the storage felt secure. Interactions with the employees were nice and effective. After a month, all items were intact. Check-out was easy enough.
Simple booking process and easy check…
Simple booking process and easy check in as was able to fill in everting required prior to arrival. The app for access was a nice touch making it easy to gain access to the secure yard with my van and then checking in. Staff were very friendly and happy.
easy on line experience and friendly staff
easy on line experience
Woolwich staff very helpful and friendly
It’s been an uncomplicated process to…
It’s been an uncomplicated process to store my personal belongings. It works well with plenty of safety and security. Shurgard does storage for its customers very well.
Staff and facilities just perfect.
Your member of staff in reception was…
Your member of staff in reception was very helpful
Super place
Easy to set up. Reception very friendly and helpful and showed us around. It was busy and no trolleys assistant went and found one for us.
Had to go several times and absolutely no problems. Clean and safe. I recommend using the app for access.
Super place
Thorough explanation of the process and…
Thorough explanation of the process and costs.
Be careful with the locks
Good size units however on their website it shows 2 different locks (or a option that you already have 1 of them.
I clicked the last option as we already have a circular padlock then got a call to confirm.
When we got down there to have a look, they told us that they don’t use the circular padlock anymore and we would have to buy one of their barrel locks otherwise our unit wouldn’t be secure. We argued but £15 later for a lock and we have a unit.
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