Shurgard Self Storage - WoolwichReviews 

151
TrustScore 4.5 out of 5

4.7

2 Nathan Way, SE28 0FA London, GB


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Rated 5 out of 5 stars

Mark was really helpful, He took his time to show me around on my first day at woolwich Shurgard. And he was really supportive throughout. His calm approach, chatty, quick to respond to emails, and he... See more

Rated 5 out of 5 stars

We received exceptional service from Bret, who took time to understand our storage needs , especially that we were first time users. He provided further clarity to the rules as well which was quite h... See more

Rated 5 out of 5 stars

Popped in to the woolwich store to ask about some storage as I am moving both Fred an bret was so very helpful an gave me all the information I needed to know thank you guys ur both gets 5star servic... See more

Rated 5 out of 5 stars

Never used storage before but the man at reception was very helpful at the Woolwhich branch. The only problem i had as i booked online i had a second floor unit ,i didnt realise if you have heavy fur... See more


Company details

  1. Self-Storage Facility
  2. Storage Facility
  3. Warehouse

About Shurgard Self Storage - Woolwich

Written by the company

Shurgard is a leading self storage provider, offering secure and affordable storage solutions for both individuals and businesses. With more than 350 locations across Europe, including France, Netherlands, United Kingdom, Sweden, Germany, Belgium and Denmark, we provide convenient access to storage space tailored to your needs.

At Shurgard, we understand that everyone's storage needs are different. That's why we offer a variety of unit sizes and features to choose from. Whether you're storing furniture for a move, seasonal items, or business inventory, we have a solution for you.

Our facilities are clean, well-lit, and secure. We offer large access hours to your unit, so you can come and go as you please. We also have a variety of security features in place to protect your belongings, including CCTV cameras, gated entry, and app access.

Shurgard is committed to providing our customers with the best possible storage experience. That's why we offer a variety of convenient features, such as online reservations and online bill pay.

If you're looking for a secure and affordable storage solution, Shurgard is the right choice for you.

Contact us today to learn more about our storage options and to reserve a unit on our website.

For Every Move In Life

Written by the company

350+ self storage stores across Europe
We operate in urban areas with the majority of our stores located in capital and major cities across Europe.
Access 7 days a week
Access your storage unit via the Shurgard App, and rest assured that only you hold the key to enter your unit.
Moving boxes and storage supplies
We offer moving boxes and storage boxes in different sizes as well as bubble wrap, tape and protection covers at most of our branches.
Expert advice
Over 30 years of experience in the self-storage industry.
Online contract
Experience a fully digital move-in: book your unit and complete your payment online to head straight to your storage unit.
Our App simplify your storage experience
Open gates. Pay invoices. Manage your account. Do it all with your phone.
Free online reservation
All our storage unit prices are displayed online and the reservation on our website is entirely free. No credit card needed.

Contact info

  • 2 Nathan Way, SE28 0FA, London, United Kingdom

4.7

Excellent

TrustScore 4.5 out of 5

151 reviews

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Replied to 98% of negative reviews

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4.7

All reviews

(151)

7,001 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Worked well

Worked well. Good website, very helpful staff explained everything (not least the app needed to gain access), and good options for different areas of storage. But beware the extra charges for compulsary insurance and for a lock (unless you have one which fits).

May 5, 2023
Rated 5 out of 5 stars

Returning happy customer

I am returning customer. I was able to make my reservation online and only had to call Into the office to show ID I was able to book a unit on relatively short notice too

March 26, 2023
Rated 5 out of 5 stars

Secure and easy storage

Got access to my unit without any contact, instructions were clear and the storage felt secure. Interactions with the employees were nice and effective. After a month, all items were intact. Check-out was easy enough.

January 24, 2023
Rated 5 out of 5 stars

Simple booking process and easy check…

Simple booking process and easy check in as was able to fill in everting required prior to arrival. The app for access was a nice touch making it easy to gain access to the secure yard with my van and then checking in. Staff were very friendly and happy.

March 11, 2023
Rated 5 out of 5 stars

Super place

Easy to set up. Reception very friendly and helpful and showed us around. It was busy and no trolleys assistant went and found one for us.
Had to go several times and absolutely no problems. Clean and safe. I recommend using the app for access.
Super place

October 14, 2022
Rated 4 out of 5 stars

Be careful with the locks

Good size units however on their website it shows 2 different locks (or a option that you already have 1 of them.
I clicked the last option as we already have a circular padlock then got a call to confirm.
When we got down there to have a look, they told us that they don’t use the circular padlock anymore and we would have to buy one of their barrel locks otherwise our unit wouldn’t be secure. We argued but £15 later for a lock and we have a unit.

August 17, 2022

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