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Shurgard Self Storage Reviews 30,807

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TrustScore 4.5 out of 5

4.7

Self-Storage Facility•354 Locations
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Review summary

Created with AI, based on recent reviews

Evaluating 2,315 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and friendly demeanor, often noting how they go above and beyond to assist with various needs. The service provided is frequently described as excellent, with many appreciating the efficiency and ease of the overall process, from initial inquiries to setting up units. Reviewers also highlight the positive user experience, finding the online processes straightforward and the locations convenient. However, some people were dissatisfied with customer service, mentioning issues with slow responses, conflicting information, and a perceived lack of care for long-term customers, especially regarding payment difficulties. There were also reports of mistakes occurring and customers feeling unfairly penalized due to the handling of these issues.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers consistently praising their helpfulness,... See more

Service

Clients share positive opinions on service, with many reviewers consistently praising the helpfulness and... See more

User experience

Reviewers highlight positive aspects of user experience, consistently describing it as straightforward and... See more

Customer service

Users describe positive interactions with customer service, often highlighting helpful, efficient, and... See more

Location

Reviewers mention positive feedback about location, with many praising specific branches like Tonbridge,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Really happy with Tonbridge Shurgard. Always hugely helped by Nancy in the office. Always goes above and beyond to help and is an absolute asset to the company. Have been using shurgard for 15 year... See more

Rated 5 out of 5 stars

I have had a storage unit in Shurgard Norbury for many years and have been happy in the knowledge that my possessions were secure there. On several occasions I needed help from the staff, who were al... See more

Rated 5 out of 5 stars

I’ve been using the SHURGARD in Bow and I’ve had a great experience storing my items here. Laeak and Ryan are great staff members , always going above and beyond to help which is great. I highly recom... See more

Rated 5 out of 5 stars

Wolverhampton Shurgard were very helpful in showing me the various sizes of the units, to see what suoted my needs. Access is very easy, but secure. Lorna was super helpful with arranging and explaini... See more

Company details

  1. Self-Storage Facility
  2. Storage Facility
  3. Warehouse

About Shurgard Self Storage

Written by the company

Shurgard is a leading self storage provider, offering secure and affordable storage solutions for both individuals and businesses. With more than 340 locations across Europe, including France, Netherlands, United Kingdom, Sweden, Germany, Belgium and Denmark, we provide convenient access to storage space tailored to your needs.

At Shurgard, we understand that everyone's storage needs are different. That's why we offer a variety of unit sizes and features to choose from. Whether you're storing furniture for a move, seasonal items, or business inventory, we have a solution for you.

Our facilities are clean, well-lit, and secure. We offer large access hours to your unit, so you can come and go as you please. We also have a variety of security features in place to protect your belongings, including CCTV cameras, gated entry, and individual unit alarms.

Shurgard is committed to providing our customers with the best possible storage experience. That's why we offer a variety of convenient features, such as online reservations, online bill pay, and a free move-in truck.

If you're looking for a secure and affordable storage solution, Shurgard is the right choice for you.

Contact us today to learn more about our storage options and to reserve a unit on our website.

For Every Move In Life

Written by the company

340+ self storage stores across Europe
We operate in urban areas with the majority of our stores located in capital and major cities across Europe.
Access 7 days a week
Access your storage unit via the Shurgard App, and rest assured that only you hold the key to enter your unit.
Moving boxes and storage supplies
We offer moving boxes and storage boxes in different sizes as well as bubble wrap, tape and protection covers at all our branches.
Expert advice
Over 30 years of experience in the self-storage industry.
Online contract
Experience a fully digital move-in: book your unit and complete your payment online to head straight to your storage unit.
Our App simplify your storage experience
Open gates. Pay invoices. Manage your account. Do it all with your phone.
Free online reservation
All our storage unit prices are displayed online and the reservation on our website is entirely free. No credit card needed.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

31K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Amazing Customer Service

Honestly, I couldn’t ask for more. Shurgard is so well run. The facilities are clean, secure and the staff is so warm and helpful. I have dealt mostly with Stefan who is GEM! They are so lucky to have him. Yasmin as well. Such a great team and the customer service is consistent. Always great !!

June 17, 2026
Unprompted review
Rated 5 out of 5 stars

Self storage

Great service, clean facilities and staff who are friendly and helpful. From our first enquiry the customer service has been first class. Thank you Shurgard Broadstairs.

June 17, 2026
Unprompted review
Rated 1 out of 5 stars

Low intro price, then a steep hike

Low intro price, then a steep hike — a recurring pattern
I started renting at Shurgard Diemen in January 2026 with a €1 first-month offer and a €65/month rate. Right at the end of the six-month minimum period, I was told the price would jump to €84.50 (a 30% increase). The only reason given was "maintaining our standards and customer service," with no verifiable justification for that specific figure.
What bothers me most is that this is the second time. I rented at another Shurgard location before and experienced exactly the same thing: a low entry price followed quickly by a sharp increase. It's why I switched: only to run into the identical pattern again.
The service hasn't improved to match the price. With moving costs and effort acting as a barrier to leaving, it feels like the low intro rate is mainly bait. Disappointing, and apparently a widely shared experience.

June 1, 2026
Unprompted review
Shurgard Self Storage logo

Reply from Shurgard Self Storage

Hi Dave, thank you for your feedback. We understand your concerns about price increases and appreciate you bringing this to our attention. Our pricing reflects ongoing efforts to maintain high-quality facilities and services. Your comments have been shared with the relevant team for review. We value your input and hope to offer you a more positive experience moving forward. Your Shurgard Team

Rated 5 out of 5 stars

Excellent service

Excellent service, great access and really friendly staff. Made my home move way easier than it was going be.

June 16, 2026
Unprompted review

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