Shuttercraft - Birmingham Reviews 100

TrustScore 3.5 out of 5

3.3

125 Hill Village Road,, Sutton Coldfield,, B75 5HU Birmingham, GB


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Rated 5 out of 5 stars

Highly recommend Shuttercraft! Andrew is very knowledgable about the full range of products and came with samples of everything so making a decision on what to order was simple and the ordering proc... See more

Company replied

Rated 5 out of 5 stars

What a fantastic job well done Highly recommend the guys came very polite and very professional Made no mess tidy up and even removed the packaging wouldn’t be able to tell they had been in... See more

Company replied

Rated 5 out of 5 stars

Such an efficient service. Andrew came to measure & explained everything. We were kept us up to date with progress of our order by email. Two lads came to fit no mess excellent work. Thank you all. W... See more

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Rated 5 out of 5 stars

Had Shutters fitted today and I am thrilled to bits with them. Fabulous service from Shuttercraft Birmingham. From the survey by Andrew, to the install today by Stephen and Jake. I was kept updated e... See more

Company replied


Company details

  1. Window Treatment Store

About Shuttercraft - Birmingham

Written by the company

When you’re making a valuable investment in your home, you want to know you’re dealing with a company that listens to your brief, and delivers not only a quality product but does it with an unparalleled commitment to customer service. This is where Shuttercraft is different, and always will be.

Trusted nationally. Delivered locally.

We’re one of the UK’s largest shutter companies, expertly installing premium, made-to-measure shutters and blinds that transform homes up and down the country. You’ll always deal with a local Shuttercraft expert, not a sales rep from a National chain.

We make light work of looking after you

How we look after you from day one… to how we help you make the right practical and aesthetic choices to enhance the spaces you love… to how we expertly and efficiently fit your shutters on installation day.

We pride ourselves on listening to you, understanding your likes, dislikes, tastes and needs, and then providing expert advice, without pressuring you into buying.

And we believe in helping you realise your sense of style… the ideal pairing of your vision with our expertise and technical know-how. You’ll find us warm, genuinely friendly and always confident in our brand promise of quality, innovation and trust.

We only fit premium S:CRAFT shutters

Meaning we’re able to help you create spaces that are intrinsically beautiful, and yet fundamentally practical and efficient at the same time. Premium, made-to-measure S:CRAFT shutters and blinds come in an impressive range of materials, colours, enabling us to bring your vision to life. So you’ll not only enjoy shutters that are timeless and on-trend but also – because of their durability – a valuable investment in your property.

Established, yet innovative

We’re proud to be progressive, embracing new technologies and new ways of doing things. Craftsmanship and attention to detail underpin everything we do. And because we’ve been around for a while, we understand that each customer is different, so we’ll always do our level best to realise your goals – even if they surprise us a little (we love a challenge)!

Your local Shuttercraft team will always conduct themselves in a friendly professional way and, as so many of our customers have found, we think you’ll find the experience of transforming your home a true delight, each step of the way.

Our ‘No hard sell’ promise

We pride ourselves on our customer service, helping you transform your home to your taste and budget.

We take great satisfaction from sharing our advice and expertise with you and want to ensure you chose the right solution for you.

We won’t pressurise you to place an order or take up too much of your time – that’s the Shuttercraft ‘no hard sell’ promise.

Discover Our Shutters
Discover Our Blinds
Find Your Local Shuttercraft
Living Room Shutters

Contact info

  • 125 Hill Village Road,, Sutton Coldfield,, B75 5HU, Birmingham, United Kingdom

  • 0121 275 0330

3.3

Average

TrustScore 3.5 out of 5

100 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Amazing customer service!

From the moment we made the initial appointment to the completion of the installation of two sets of shutters, the service has been faultless. Andrew was extremely knowledgeable in advising on the best shutters for our bay windows - which look fabulous! We received regular updates from Sarah about the status of the order and timeframes for delivery/installation. The installation team were brilliant - they were done in a day with both sets of shutters looking great and no mess. We really cannot fault the service received and would definitely recommend.

April 26, 2022
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Reply from Shuttercraft - Birmingham

Thank you so much for this 5-star review. We really appreciate you sharing your experience with us with others. We look forward to seeing you again soon.

Rated 5 out of 5 stars

Couldn’t be happier with our shutters

Excellent shutters and customer service to match. Andrew and his team at Birmingham Shuttercraft, first class! Thank you.

April 7, 2022
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Reply from Shuttercraft - Birmingham

Thank you for your feedback. We really appreciate your business. Please let us know what we can do for you in the future.

Rated 5 out of 5 stars

Excellent Product and Service

We are delighted with our shutters from Shuttercraft - Birmingham.
From our initial meeting with Andrew, who gave really helpful advice, through to the installation by Steve and Jake, we have been impressed by their customer service, We will definitely be returning to them for our next purchase.

March 25, 2022
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Reply from Shuttercraft - Birmingham

We would not be able to grow and develop without feedback like yours. We are thrilled you had a great experience with us and hope to see you again soon.

Rated 5 out of 5 stars

Very pleased with our shutters

Very pleased with our shutters. Mitchell was excellent in suggesting the various types of shutters we could have and fitted them to a high standard. The product were very well manufactured and look great. We will be using Mitchell again.

March 23, 2022
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Reply from Shuttercraft - Birmingham

Thank you for your feedback. We really appreciate your business. Please let us know what we can do for you in the future.

Rated 5 out of 5 stars

Longed for Shutters

Have recently had my Shuttercraft shutters fitted. I'm so pleased with them, best thing I have ever purchased, far far better than venetian/vertical blinds and net curtains. I was quoted approx 12-16 weeks from ordering to fitting, so you can imagine my surprise when I had an email saying they had arrived and were ready to fit after 9 weeks The two fitters that came were so polite, friendly, clean and tidy and were here bang on time to fit them. I would recommend having shutters to anyone considering them and would also recommend they purchased them and had them fitted by Shuttercraft.

March 22, 2022
Unprompted review
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Reply from Shuttercraft - Birmingham

Thank you for your feedback. We really appreciate your business. Please let us know what we can do for you in the future.

Rated 5 out of 5 stars

Such an easy company to deal with

Such an easy company to deal with - communicative, efficient and friendly. The shutters they installed are beautiful and prices reasonable. I don’t have a bad word to say about them.

March 11, 2022
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Reply from Shuttercraft - Birmingham

Thank you for your feedback. We really appreciate your business. Please let us know what we can do for you in the future.

Rated 5 out of 5 stars

Excellent company

Excellent company, good friendly workforce. Left the house nice and tidy when they left kind regards Anthony

February 25, 2022
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Reply from Shuttercraft - Birmingham

Thank you for your feedback. We really appreciate your business. Please let us know what we can do for you in the future.

Rated 5 out of 5 stars

5 star service

We ordered a Shutter for our kitchen last year... Andrew was superb no hard sell just quoted what we wanted-his advice was brilliant...The fitter was polite professional tidy and very quiet... No mess... Shutter looked stunning..beautiful quality... We ordered more for the dining room- recently had them fitted they look beautiful like they have always been there... and a reasonable price Excellent service we were updated throughout about our order .. will order again a 5 star service. Sharon

February 17, 2022
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Reply from Shuttercraft - Birmingham

Thank you for sharing your experience with us! We are glad you are pleased with the services you received and hope to see you again soon.

Rated 5 out of 5 stars

Great Job!!!

Just had my shutterblinds fitted! Very pleased with the customer service, Andrew and his team were very professional throughout the whole process, keeping us updated with progress. Steve the fitter was great, he did all the work alone and was able to complete all 6 windows in a day, and left each room spotless!
I would definitely recommend this company, my windows look wonderful! Thank you!!!

February 15, 2022
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Reply from Shuttercraft - Birmingham

Dear Wendy, our staff always enjoys reading reviews such as the one you left us! It lets us know we are making customers happy and doing something right! We look forward to seeing you again soon.

Rated 5 out of 5 stars

Well worth the wait

We are very pleased with our shutters. Although the lead time is quite long Andrew was clear and upfront about all aspects throughout the process. He was very informative at his initial visit answering all our questions and the quotation quickly followed. The installer was efficient and tidy with the end result being just what we were after. Overall a very positive experience and I wouldn’t hesitate to recommend Andrew and his team to others.

February 12, 2022
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Reply from Shuttercraft - Birmingham

Dear David, our staff always enjoys reading reviews such as the one you left us! It lets us know we are making customers happy and doing something right! We look forward to seeing you again soon.

Rated 5 out of 5 stars

Excellent from start to finish

Excellent from start to finish. Turn up on time. Very helpful through the quote process. Quote emailed so no ‘pressure selling’. Very respectful to your home. Wore a mask throughout even though I didn’t stay in the rooms. Work done quickly and all tidying up done. Highly recommended.

Love my shutters.

January 29, 2022
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Reply from Shuttercraft - Birmingham

Thank you for your feedback. We really appreciate your business. Please let us know what we can do for you in the future.

Rated 5 out of 5 stars

We are really impressed

We are really impressed with their work, great fit and the windows look brilliant. The quality is very good and the workmen were really friendly and efficient.

January 15, 2022
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Reply from Shuttercraft - Birmingham

Thank you so much for this 5-star review. We really appreciate you sharing your experience with us with others. We look forward to seeing you again soon.

Rated 5 out of 5 stars

Both quality and service excellent

Quality of the shutters is excellent, really pleased with them. What really impressed me though was the service. Very prompt, helpful service from Sarah (Birmingham branch). They were quite happy to do a staggered install as one room wasn’t ready in order to avoid any delay for us. Everything was just so easy with them, no stress whatsoever (which was a welcome relief when in the middle of a full property renovation!). Overall really pleased with product and service, would definitely recommend.

January 9, 2022
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Reply from Shuttercraft - Birmingham

Thank you so much for this 5-star review. We really appreciate you sharing your experience with us with others. We look forward to seeing you again soon.

Rated 5 out of 5 stars

A very professional service

A very professional service from initial contact to final fitting. My new shutters have added to the character of my lounge

January 7, 2022
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Reply from Shuttercraft - Birmingham

Thank you for sharing your experience with us! We are glad you are pleased with the services you received and hope to see you again soon.

Rated 5 out of 5 stars

We’ll what can I say except WOW

We’ll what can I say except WOW! what fantastic service from start to finish.
From the the time Andrew came to our home to show us the range of shutters they provide and measure up, to the day they were fitted by Steve and Jake the whole experience was seamless.
The only down side was having to wait for the shutters to be made, but oh boy was it worth it when they arrived.
Andrew’s in depth knowledge of his products was second to none and his experience/advice on which of the products and styles would best suit our home was invaluable. Thanks Andrew.
Steve and Jake, the fitters, arrived promptly on the agreed date to fit the shutters to the whole of our house. They were extremely polite, very friendly, very efficient, very tidy and did a first class job of fitting the shutters. Thanks Steve and Jake.
I have to say that having chosen Shuttercraft above the other three companies that had given us quotes has definitely proved to be the right decision for us. It’s really has enhanced the look our home. Thanks again Shuttercraft.

November 21, 2021
Unprompted review
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Reply from Shuttercraft - Birmingham

Dear Bob, our staff always enjoys reading reviews such as the one you left us! It lets us know we are making customers happy and doing something right! We look forward to seeing you again soon.

Rated 5 out of 5 stars

Amazing service and value for money

Amazing service and value for money. This is the second property we have put blinds and shutters in. In the last property they had been in for 6 years and still looked as good as new.

November 9, 2021
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Reply from Shuttercraft - Birmingham

Thank you so much for this 5-star review. We really appreciate you sharing your experience with us with others. We look forward to seeing you again soon.

Rated 5 out of 5 stars

The service was absolutely excellent…

The service was absolutely excellent from start to finish price was the best of 3 quotes if you looking to have shutters they are the best thanks Andrew .

October 19, 2021
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Reply from Shuttercraft - Birmingham

Thank you so much for this 5-star review Dencel. We really appreciate you sharing your experience with us with others. We look forward to seeing you again soon!

Rated 5 out of 5 stars

We are delighted with our shutters

We are delighted with our shutters! We wanted shutters for a large bay window. Having found Shuttercraft online, I contacted them and received a very prompt response. The consultation process was really quick and no pressure given. Excellent service was given by Shuttercraft at all stages, from enquiry to fitting completion and I was kept informed of the progress of the order and the timescales involved. They offered fast and efficient communication throughout, and non-disruptive installation which took around 90 minutes. The quality of the product is also fantastic. We would definitely recommend Shuttercraft to others and would return to use them again in the future.

October 1, 2021
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Reply from Shuttercraft - Birmingham

Dear Sally, our staffs always enjoy reading reviews such as the one you left us! It lets us know we are making customers happy and doing something right! Very happy you liked them and received the excellent service that is always expected from us. We look forward to seeing you again very soon.

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