From measurement to installation, the process couldn't have been managed more professionally. Ours was quite a large job - shutters in four rooms - and Giles worked tirelessly and cheerfully to fin... See more
Company replied
Chiltern House, 45 Station Rd, RG9 1AT Henley-on-Thames, Oxfordshire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
From measurement to installation, the process couldn't have been managed more professionally. Ours was quite a large job - shutters in four rooms - and Giles worked tirelessly and cheerfully to fin... See more
Company replied
So happy with our shutters! Giles was great he wasn’t pushy at all and we were happy with the price so went ahead and the twelve week wait for installation gave us time to decorate. They arrived pra... See more
Company replied
We are so pleased with our shutters! Giles was friendly and efficient, as well as the best price out of all our quotes. It was a really easy process and no sales pressure. Would not hesitate to recomm... See more
Company replied
I cannot praise Shuttercraft enough for the supply and installation of our Shutters. Jim from his initial sales visit to yesterday’s installation was thoroughly professional in all that he did. He too... See more
Company replied
Written by the company
When you’re making a valuable investment in your home, you want to know you’re dealing with a company that listens to your brief, and delivers not only a quality product but does it with an unparalleled commitment to customer service. This is where Shuttercraft is different, and always will be.
We’re one of the UK’s largest shutter companies, expertly installing premium, made-to-measure shutters and blinds that transform homes up and down the country. You’ll always deal with a local Shuttercraft expert, not a sales rep from a National chain.
How we look after you from day one… to how we help you make the right practical and aesthetic choices to enhance the spaces you love… to how we expertly and efficiently fit your shutters on installation day.
We pride ourselves on listening to you, understanding your likes, dislikes, tastes and needs, and then providing expert advice, without pressuring you into buying.
And we believe in helping you realise your sense of style… the ideal pairing of your vision with our expertise and technical know-how. You’ll find us warm, genuinely friendly and always confident in our brand promise of quality, innovation and trust.
Meaning we’re able to help you create spaces that are intrinsically beautiful, and yet fundamentally practical and efficient at the same time. Premium, made-to-measure S:CRAFT shutters and blinds come in an impressive range of materials, colours, enabling us to bring your vision to life. So you’ll not only enjoy shutters that are timeless and on-trend but also – because of their durability – a valuable investment in your property.
We’re proud to be progressive, embracing new technologies and new ways of doing things. Craftsmanship and attention to detail underpin everything we do. And because we’ve been around for a while, we understand that each customer is different, so we’ll always do our level best to realise your goals – even if they surprise us a little (we love a challenge)!
Your local Shuttercraft team will always conduct themselves in a friendly professional way and, as so many of our customers have found, we think you’ll find the experience of transforming your home a true delight, each step of the way.
We pride ourselves on our customer service, helping you transform your home to your taste and budget.
We take great satisfaction from sharing our advice and expertise with you and want to ensure you chose the right solution for you.
We won’t pressurise you to place an order or take up too much of your time – that’s the Shuttercraft ‘no hard sell’ promise.
Chiltern House, 45 Station Rd, RG9 1AT, Henley-on-Thames, Oxfordshire, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thank you to Giles and his colleague from Shuttercraft Henley. I am impressed with the service, quality and very competitive price. Fitting them was brilliant too, right on time, kept things nice and tidy. Only leave a very happy customer.
Highly recommended!!
Shuttercraft totally professional in all aspects from initial visits, updates to fitting. Absolutely no pressure sales from Giles and very competitive. Co-fitter has 10yrs of experience so really experienced and skillful and friendly to boot! No reservations whatsoever to recommend. 5 star indeed!
Absolutely thrilled with our shutters. Giles was very responsive, the quote was extremely competitive, installation was earlier than expected and the end product is perfect. High quality and a pleasure to work with. I thoroughly recommend Shuttercraft.
Absolutely love my shutters! Excellent customer service, shutters were fitted within the agreed timescales and site visits and the fitting were all COVID safe.
Would definitely recommend!
The shutters complete my new house perfectly.
Thank you!
Professional and good customer service. Our blinds were fitted within agreed timescales and look fantastic. We are really happy and would definitely recommend.
Excellent customer service, communication and professionalism from this company. The product itself is outstanding and I am now returning to get additional shutters fitted. Highly recommend!
Really pleased with the hardwood shutters and the service we received from Shuttercraft - would definitely recommend them.
Shuttercraft shutters are excellent value. The initial site visit was quick and easy and the fitting professionally done. I would certainly recommend them.
Shuttercraft were very professional during the pandemic. Fast and efficient measuring up and installed around the date predicted. The shutter was fitted in a COVID safe manner, and we are delighted with the product & company. I would certainly recommend them.
Ordered 3 sets of shutters for different bedrooms. They look amazing. A really friendly and helpful service throughout. Giles and his colleague were very considerate and careful around the house when it came to fitting them. Couldn't be more pleased. Many thanks!
Shuttercraft Henley provided an efficient, professional, and friendly service. The blinds are of high quality and we are very happy with them. Thank you to Shuttercraft Henley!
Our shutters arrived as ordered and were fitted to the windows without a hitch. The service we received during Covid was professional from start to finish. Recommendations have been passed on to family and friends.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.