Shuttercraft Reviews 2,807

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 189 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and professional approach, making the entire process pleasant and informative. The service provided is frequently highlighted as excellent, with many people appreciating the efficiency, clear communication, and the high standard of installation. Reviewers are particularly impressed with the quality of the product, noting that the shutters look fantastic, are well-built, and significantly enhance their homes. However, some customers also noted that the manufacturing location is not in the UK, and in a few instances, there were minor issues with communication or a shutter not closing completely flat. Despite these isolated concerns, the company generally addressed any problems, ensuring overall satisfaction.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism, knowledge, and... See more

Service

Customers had positive experiences with service, consistently praising the professional and efficient process... See more

Product

Users describe positive interactions with product, consistently praising the excellent quality of the... See more

Quality

Customers consistently note positive experiences with quality, highlighting that products are of excellent... See more

User experience

Reviewers highlight positive aspects of user experience, consistently describing it as excellent and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We were impressed from the first phone call from Lynn. Steve then came to visit us at home, and we were offered several solutions to resolve our problems. Didn’t realise there are now so many d... See more

Company replied

Rated 5 out of 5 stars

Ben was fantastic from start to finish. He was professional, knowledgeable and brought a great selection of blinds and shutters to choose from, all at very competitive prices. Throughout the pr... See more

Company replied

Rated 5 out of 5 stars

So glad we made the decision to change our old blinds for shutters. Delighted with the finish and look after having them fitted with shuttercraft. Jim was great at answering all our questions, gave us... See more

Company replied

Rated 5 out of 5 stars

What a fabulous company to deal with! From the very first appointment to the final fitting, all were very courteous & well informed. Quotations arrived promptly, even when we asked for another wood... See more

Company replied


Company details

  1. Window Treatment Store

About Shuttercraft

Written by the company

When you’re making a valuable investment in your home, you want to know you’re dealing with a company that listens to your brief, and delivers not only a quality product but does it with an unparalleled commitment to customer service. This is where Shuttercraft is different, and always will be.

Trusted nationally. Delivered locally.

We’re one of the UK’s largest shutter companies, expertly installing premium, made-to-measure shutters and blinds that transform homes up and down the country. You’ll always deal with a local Shuttercraft expert, not a sales rep from a National chain.

We make light work of looking after you

How we look after you from day one… to how we help you make the right practical and aesthetic choices to enhance the spaces you love… to how we expertly and efficiently fit your shutters on installation day.

We pride ourselves on listening to you, understanding your likes, dislikes, tastes and needs, and then providing expert advice, without pressuring you into buying.

And we believe in helping you realise your sense of style… the ideal pairing of your vision with our expertise and technical know-how. You’ll find us warm, genuinely friendly and always confident in our brand promise of quality, innovation and trust.

We only fit premium S:CRAFT shutters

Meaning we’re able to help you create spaces that are intrinsically beautiful, and yet fundamentally practical and efficient at the same time. Premium, made-to-measure S:CRAFT shutters and blinds come in an impressive range of materials, colours, enabling us to bring your vision to life. So you’ll not only enjoy shutters that are timeless and on-trend but also – because of their durability – a valuable investment in your property.

Established, yet innovative

We’re proud to be progressive, embracing new technologies and new ways of doing things. Craftsmanship and attention to detail underpin everything we do. And because we’ve been around for a while, we understand that each customer is different, so we’ll always do our level best to realise your goals – even if they surprise us a little (we love a challenge)!

Your local Shuttercraft team will always conduct themselves in a friendly professional way and, as so many of our customers have found, we think you’ll find the experience of transforming your home a true delight, each step of the way.

Our ‘No hard sell’ promise

We pride ourselves on our customer service, helping you transform your home to your taste and budget.

We take great satisfaction from sharing our advice and expertise with you and want to ensure you chose the right solution for you.

We won’t pressurise you to place an order or take up too much of your time – that’s the Shuttercraft ‘no hard sell’ promise.

Discover Our Shutters
Discover Our Blinds
Find Your Local Shuttercraft
Living Room Shutters

Contact info


4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Very happy customers - Bricket Wood

Great experience from beginning to end. Sales process was unfussy and not pushy. Although there was a Xmas break they delivered almost to the day on 12 weeks as promised.

Fitting was done with precision and care and everyone who has been to the house has loved what they have seen - thanks great job and would recommend if asked.

Ray & Lisa

January 23, 2026
Unprompted review
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Reply from Shuttercraft

Thank you so much for your lovely review! We’re really glad you enjoyed the whole experience and that everything arrived just as promised. Thanks again for the recommendation and enjoy your new shutters!

Rated 5 out of 5 stars

Delighted with the shutters

From start to end product the service provided by Shuttercraft was excellent, Well informed, good communications and our fitter Marcus was courteous. The shutters were fitted efficiently and am very pleased with the overall result. Packaging left behind was in neat piles ready to be recycled. Thank you

January 15, 2026
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Reply from Shuttercraft

Thank you for your lovely review. We’re so pleased you’re happy with your shutters and that Marcus provided friendly, efficient service.

We’re glad the whole process went smoothly and that the packaging was left tidy.

Rated 5 out of 5 stars

This is our 2nd time for our Jim &…

This is our 2nd time for our Jim & Simon to fit shutters for us. Cannot fault them whatsoever - they are friendly and professional and tidy. Thanks again.

January 22, 2026
Unprompted review
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Reply from Shuttercraft

Thank you for choosing us again, we really do appreciate your continued support. I’m so pleased to hear you’re happy with everything for a second time.

It was a pleasure working with you again, and your kind comments mean a lot. Thanks again for having us back.

Jim

Rated 5 out of 5 stars

Excellent service

The whole experience of using this company was excellent. Raj is friendly, efficient, he leaves no mess, no hard sell, a skilled shutter fitter and the product looks perfect. I thoroughly recommend using this company. Raj and his wife are there to help with any queries you have.

January 16, 2026
Unprompted review
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Reply from Shuttercraft

Thank you so much for your wonderful review. I’m really pleased you had such a positive experience and that you’re happy with how everything looks.

It was a pleasure to help, and we truly appreciate your recommendation and kind words about the service and support.

Raj

Rated 5 out of 5 stars

Shutters delivered and installed…

Shutters delivered and installed without any problems, Andy was excellent, quality workmanship, neat, tidy and took all rubbish away.

January 16, 2026
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Reply from Shuttercraft

Thank you for the review. We’re so pleased everything went smoothly and that you’re happy with the shutters.

We really appreciate you taking the time to share your experience. Enjoy your new shutters!

Rated 5 out of 5 stars

First class product and first class service

The shutters are stunning and Raj is a highly skilled fitter .This is a small business (husband and wife) who go above and beyond to ensure everything runs smoothly keeping me informed throughout . I was given a start date and time and Raj turned up 10 minutes early 😎. The product is fantastic and Raj took great care in fitting and demonstrating the product . I cannot praise this company highly enough .

January 14, 2026
Unprompted review
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Reply from Shuttercraft

Thank you so much for your lovely feedback. We’re delighted to hear how pleased you are with both the shutters and the overall service. Keeping our customers informed and ensuring everything runs smoothly from start to finish is extremely important to us, so it’s wonderful to know this was reflected in your experience. Thank you again for your kind words and for taking the time to share your recommendation.

Rated 5 out of 5 stars

Bedroom shutters fitted

This is the 3rd time i have used Shuttercraft & I cannot rate them highly enough. They are always highly professional & the work is immaculate. No mess & fitted with no disruption. I love the look & my rooms are now all complete. Great for light & also blocking out daylight for a good sleep. Love them. I would never go anywhere but Shuttercraft for service, price and product.

January 10, 2026
Unprompted review
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Reply from Shuttercraft

Thank you so much for taking the time to share such a wonderful review. We’re incredibly proud to hear that you’ve chosen Shuttercraft for the third time and that we’ve consistently met your expectations. It’s fantastic to know you’re pleased with both the finish and the practical benefits of your shutters! Thank you for your continued trust in Shuttercraft, it truly means everything to us.

Rated 5 out of 5 stars

Top class service and products.

Top class service and products.

From initial enquiry to installation. Everything was handled in a timely and profesional manner.

All product and price options were clearly explained. Quotation and meaurements quick and installation straightforward. Ben made sure everything was explained to me about maintenance going forward, leaving the installation room clean and tidy and removing all packaging. I would have no hesitation in recommending this company to others. 5 stars .

January 6, 2026
Unprompted review
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Reply from Shuttercraft

Thanks for the lovely review Ian! We’re really pleased you were happy with the service from start to finish and that we took great care during the installation. Thanks so much for the recommendation, it really means a lot to us!

Rated 5 out of 5 stars

Great quality

Great quality, kept us informed about delivery, professional and friendly fitter.

December 24, 2025
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Reply from Shuttercraft

Thanks so much for the review! We’re really glad you’re happy with the quality and service. Enjoy your new shutters!

Rated 5 out of 5 stars

Amazing quality of service

I’m extremely happy with my new shutters & the service I received from start to finish was absolutely amazing!
The team kept me updated at all times & their overall communication, guidance & advice was really great. The workmanship is outstanding & I would highly recommend Shuttercraft. Thank you Raj and Punita for such a good job!

December 16, 2025
Unprompted review
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Reply from Shuttercraft

Thank you for your lovely feedback Ian! We’re so pleased you’re happy with your new shutters and your experience with us. Thanks again for your recommendation and enjoy your new shutters!

Rated 5 out of 5 stars

December 2025

After looking at shutters from a variety of stores and suppliers I was delighted with the price of Jim and his team at Shuttercraft. We chose to use Jim to install 3 sets of shutters in 2 bedrooms and our living room and have no regrets. Have made the place much more open and the space looks great. Really happy.

December 16, 2025
Unprompted review
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Reply from Shuttercraft

Thank you for taking the time to share your experience Jen! We’re thrilled you were pleased with both the price and the finished look of your shutters. It’s wonderful to hear they've made such a positive difference to your home, enjoy your new shutters!

Rated 5 out of 5 stars

Excellent product and service

Polite, professional service throughout. Great quality product at a reasonable price.

December 16, 2025
Unprompted review
Shuttercraft logo

Reply from Shuttercraft

Thank you for your review. We’re glad to hear you were happy with our professional service and the quality of our product. We really appreciate your support!

Rated 5 out of 5 stars

Great service, start to finish

Jim was very professional and was very informative from start to finish on the shutters. Installation went well and again informative. Shutters are absolutely stunning

December 15, 2025
Unprompted review
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Reply from Shuttercraft

Thank you for your lovely review. We’re delighted to hear that the installation went smoothly. It’s fantastic to know you’re so pleased with your stunning shutters 😊

Rated 5 out of 5 stars

Confidence from start to finish

I had total trust and confidence in Jim installing my shutters. His enthusiasm for the product and quality were clear from the outset. He provided guidance but respected my decisions based on my preferences. Installation was straight-forward and communication was great. No complaints at all- thank you!

December 15, 2025
Unprompted review
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Reply from Shuttercraft

Thank you for your kind words! We're so glad that you are happy with our service and that it went smoothly. Enjoy your shutters, and thank you again!

Rated 5 out of 5 stars

Beautiful blinds

Efficient, helpful - and the blinds look great

December 12, 2025
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Reply from Shuttercraft

We really appreciate your review! It’s great to hear you were happy with the efficiency of our service and the finished look of the blinds.

Rated 5 out of 5 stars

Beautiful Shutters for a great price

Beautiful Shutters for a great price. They look amazing and everyone at Shuttercraft was an absolute to pleasure to deal with

December 6, 2025
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Reply from Shuttercraft

Thank you so much for your lovely review! We’re delighted to hear that you’re pleased with your shutters and that the team made the experience a pleasure from start to finish. Enjoy your beautiful new shutters!

Rated 5 out of 5 stars

Great all round service

Great service from beginning to end. Whilst the order took 12 weeks to arrive, this was advised from the outset.
Good quality shutters and the sales rep and fitters were great too. Thank you

December 6, 2025
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Reply from Shuttercraft

Thank you so much for your lovely feedback! We’re really pleased to hear you’re happy with your shutters and that our team looked after you throughout the process. We appreciate your patience with the lead time, and it’s great to know everything was clear from the start.

Rated 5 out of 5 stars

Absolutely over the moon with my new…

Absolutely over the moon with my new shutters! From the first meeting the service was amazing! I had a few more questions so Raj was more than happy to come back and answer any queries. Great communication. Installation went smoothly, workmanship outstanding. I would highly recommend Shuttercraft. Thank you Raj and Punita!

November 26, 2025
Unprompted review
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Reply from Shuttercraft

Thank you so much for sharing your lovely feedback. We’re delighted to hear how pleased you are with your new shutters. Enjoy your shutters, and thank you for choosing Shuttercraft.

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