Shuttercraft Reviews 2,807

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 189 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and professional approach, making the entire process pleasant and informative. The service provided is frequently highlighted as excellent, with many people appreciating the efficiency, clear communication, and the high standard of installation. Reviewers are particularly impressed with the quality of the product, noting that the shutters look fantastic, are well-built, and significantly enhance their homes. However, some customers also noted that the manufacturing location is not in the UK, and in a few instances, there were minor issues with communication or a shutter not closing completely flat. Despite these isolated concerns, the company generally addressed any problems, ensuring overall satisfaction.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism, knowledge, and... See more

Service

Customers had positive experiences with service, consistently praising the professional and efficient process... See more

Product

Users describe positive interactions with product, consistently praising the excellent quality of the... See more

Quality

Customers consistently note positive experiences with quality, highlighting that products are of excellent... See more

User experience

Reviewers highlight positive aspects of user experience, consistently describing it as excellent and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We were impressed from the first phone call from Lynn. Steve then came to visit us at home, and we were offered several solutions to resolve our problems. Didn’t realise there are now so many d... See more

Company replied

Rated 5 out of 5 stars

Ben was fantastic from start to finish. He was professional, knowledgeable and brought a great selection of blinds and shutters to choose from, all at very competitive prices. Throughout the pr... See more

Company replied

Rated 5 out of 5 stars

So glad we made the decision to change our old blinds for shutters. Delighted with the finish and look after having them fitted with shuttercraft. Jim was great at answering all our questions, gave us... See more

Company replied

Rated 5 out of 5 stars

What a fabulous company to deal with! From the very first appointment to the final fitting, all were very courteous & well informed. Quotations arrived promptly, even when we asked for another wood... See more

Company replied


Company details

  1. Window Treatment Store

About Shuttercraft

Written by the company

When you’re making a valuable investment in your home, you want to know you’re dealing with a company that listens to your brief, and delivers not only a quality product but does it with an unparalleled commitment to customer service. This is where Shuttercraft is different, and always will be.

Trusted nationally. Delivered locally.

We’re one of the UK’s largest shutter companies, expertly installing premium, made-to-measure shutters and blinds that transform homes up and down the country. You’ll always deal with a local Shuttercraft expert, not a sales rep from a National chain.

We make light work of looking after you

How we look after you from day one… to how we help you make the right practical and aesthetic choices to enhance the spaces you love… to how we expertly and efficiently fit your shutters on installation day.

We pride ourselves on listening to you, understanding your likes, dislikes, tastes and needs, and then providing expert advice, without pressuring you into buying.

And we believe in helping you realise your sense of style… the ideal pairing of your vision with our expertise and technical know-how. You’ll find us warm, genuinely friendly and always confident in our brand promise of quality, innovation and trust.

We only fit premium S:CRAFT shutters

Meaning we’re able to help you create spaces that are intrinsically beautiful, and yet fundamentally practical and efficient at the same time. Premium, made-to-measure S:CRAFT shutters and blinds come in an impressive range of materials, colours, enabling us to bring your vision to life. So you’ll not only enjoy shutters that are timeless and on-trend but also – because of their durability – a valuable investment in your property.

Established, yet innovative

We’re proud to be progressive, embracing new technologies and new ways of doing things. Craftsmanship and attention to detail underpin everything we do. And because we’ve been around for a while, we understand that each customer is different, so we’ll always do our level best to realise your goals – even if they surprise us a little (we love a challenge)!

Your local Shuttercraft team will always conduct themselves in a friendly professional way and, as so many of our customers have found, we think you’ll find the experience of transforming your home a true delight, each step of the way.

Our ‘No hard sell’ promise

We pride ourselves on our customer service, helping you transform your home to your taste and budget.

We take great satisfaction from sharing our advice and expertise with you and want to ensure you chose the right solution for you.

We won’t pressurise you to place an order or take up too much of your time – that’s the Shuttercraft ‘no hard sell’ promise.

Discover Our Shutters
Discover Our Blinds
Find Your Local Shuttercraft
Living Room Shutters

Contact info


4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Satisfaction

Very informative courteous and vey helpfull. A excellent all round experience

February 27, 2026
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Reply from Shuttercraft

Thank you for your kind review. We’re really pleased to hear you found the service informative, courteous and helpful. We appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Best decision we ever made to go with Shuttercraft Chelmsford

This is a profesessional husband and wife team. We chose Shuttercraft Chelmsford over other companies in Essex to do our shutters because they are extremely knowledgeable about the product and took the time to explain how they work and answered all our questions. When Raj came over to do the measurements, he really took his time. Their quote was competitive and the shutters arrived and were installed within the estimated time frame. Raj took precise measurements from only one visit and the shutters he installed were spot on - I have a window in my home office where Raj installed shutters and I'm so impressed with how he managed to get the frame of one of the panels to align exactly with the window frame. Beautiful work!! There is generally a long wait for shutters but the ones installed by this company are absolutely stunning. We are so pleased with our decision to get shutters installed and are very happy with the service we received from Raj and Punita. The addition of shutters in our home has made such a huge difference and our family, friends and neighbours have commented on how beautiful and elegant they look. Thank you Raj & Punita for our lovely new shutters!

February 17, 2026
Unprompted review
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Reply from Shuttercraft

Thank you so much for your wonderful review. Your kind words truly mean a lot to us.

We are so pleased to hear how happy you are with your shutters and with the whole experience. Raj takes great pride in making sure every measurement and installation is just right, so he’ll be especially delighted to hear that the alignment in your home office window stood out to you.

It was a real pleasure taking the time to explain the options and help you choose what worked best for your home. Knowing that your family, friends and neighbours have been admiring them too is lovely to hear!

Thank you again for choosing us and for trusting us with your home. We hope you enjoy your beautiful shutters for many years to come.

Warmest Thanks,

Raj and Punita

Rated 5 out of 5 stars

Excellent company and product

Steve measured up and was true to his word about fitting schedule . Andy fitted our shutters in one day and was extremely professional and tidy. We are really pleased with the finished product and would recommend Shuttercraft without hesitation.

March 2, 2026
Unprompted review
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Reply from Shuttercraft

Thank you for your kind review.

It was a pleasure helping with your shutters, and I’m really pleased to hear that you’re happy with the finished result. I’ll also be sure to pass your kind comments on to Andy.

Your recommendation is greatly appreciated.

Kind regards,
Steve

Rated 5 out of 5 stars

Very professional service both for the…

Very professional service both for the measurement, options consultation, and the fitting. Delivery from the factory took quite a long time, but a fitting date was given very quickly after the shutters reached the UK.

Both Sean and Anton were very professional. Easy to talk to and communicated well around appointments and when they could come over. Would definitely use Shuttercraft again.

February 20, 2026
Unprompted review
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Reply from Shuttercraft

We’re delighted to hear that you were pleased with the service from initial measure and consultation through to installation. We really appreciate your patience regarding the delivery times, and we’re glad the fitting was arranged promptly once the shutters arrived in the UK. Thank you again for your recommendation!

Rated 5 out of 5 stars

Excellent

We have just had our third set of shutters fitted. We have been very pleased with the service and aftercare with all of them and would highly recommend Shuttercraft Bristol

February 11, 2026
Unprompted review
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Reply from Shuttercraft

Thank you so much for your continued support, we’re absolutely delighted to have fitted your third set of shutters! It’s fantastic to hear that you’ve been pleased with both the service and aftercare each time. We truly appreciate it and hope you enjoy your shutters for many years to come.

Rated 5 out of 5 stars

Really pleased with the service from…

Really pleased with the service from Shuttercraft right from the initial survey through to the installed product.

February 21, 2026
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Reply from Shuttercraft

Thank you so much for your kind words! We’re delighted to hear that you were pleased with the service from the initial survey right through to installation. Thank you again for choosing Shuttercraft, we hope you enjoy your shutters for many years to come!

Rated 5 out of 5 stars

Amazing service

Amazing service, advice installation by Jim and really pleased with the final shutters.

January 28, 2026
Unprompted review
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Reply from Shuttercraft

Thank you so much for your kind words! We’re thrilled to hear that we provided excellent service and advice, and that you’re happy with your new shutters. We really appreciate your feedback!

Rated 5 out of 5 stars

Great Quality and Service

We had a great experience since the beginning. Ben was very attentive and helped us choose the best shutter option for our home. The installation was quick and neat. We love our shutters and blackouts(built in the same frame). We definitely recommend Shuttercraft Bedford!

February 16, 2026
Unprompted review
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Reply from Shuttercraft

Thank you for the lovely review! We’re so pleased you had a great experience from the start and that we could help you find the perfect shutters for your home. We really appreciate the recommendation and enjoy your new shutters!

Rated 5 out of 5 stars

Super friendly with great advice

Super friendly with great advice. Helped us pick out exactly what we wanted, walked us through and measured everything. They also produced options for us to consider and were massively accommodating! Super easy and really well priced. Couldn't recommend them more

February 14, 2026
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Reply from Shuttercraft

Thanks so much for the amazing review! We're glad we could make the whole process easy while finding the right option for you. We really appreciate the recommendation!

Rated 5 out of 5 stars

Chosen twice and great both times

From the initial survey right through to the fitting the whole experience couldn't be faulted in any way. The shutters were exactly what I wanted and have turned my house into a home.

February 14, 2026
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Reply from Shuttercraft

Thanks so much for choosing us again, it really means a lot! We're really glad you’re happy with everything from start to finish and that the shutters are exactly what you wanted. Thanks again for the kind words and enjoy your new shutters!

Rated 5 out of 5 stars

A GREAT COMPANY, RELIABLE PEOPLE & GREAT PRODUCTS

We are returning customers having had shutters fitted here last year. We had another installation last week and are really satisfied again. Steve runs the office and ordering etc., and Andy, the measuring and all installations. They offer a really great service from start to finish, also, the shutters are brilliant & professionally fitted.

February 4, 2026
Unprompted review
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Reply from Shuttercraft

Thanks so much for coming back to us, we really appreciate your continued support! We're really glad you’re happy again with the service and the shutters. Thanks again for taking the time to leave such a great review!

Rated 5 out of 5 stars

Gene was great all the way along

Gene was great all the way along. Quality job, no hassle, done on time, excellent value for money.

February 4, 2026
Unprompted review
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Reply from Shuttercraft

Thank you for the great review. I’m really glad you were happy with the work and the overall experience. Much appreciated.

Rated 5 out of 5 stars

Love my shutters

Shuttercraft were very helpful and timely with arranging measuring and fitting. I absolutely love my shutters, they were worth every penny.

January 28, 2026
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Reply from Shuttercraft

We’re so pleased to hear that you found the process helpful and efficient from measuring through to fitting. It’s wonderful to know you love your new shutters!

Rated 5 out of 5 stars

Whole house refit- excellent service

Recently had my whole house fitted with shutters by Shuttercraft and it’s been an excellent experience start to finish.

Great service - super staff and a fair price. Shutters are a good quality and are fitted well - looking great ! Would not hesitate to recommend.

January 30, 2026
Unprompted review
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Reply from Shuttercraft

Thank you so much for your lovely review.

We’re so pleased to hear you’re happy with both the service and the finished shutters. It means a lot to know you’d recommend us. Thank you for choosing Shuttercraft.

Rated 5 out of 5 stars

Very pleased.

We are happy that we chose Shuttercraft to do the shutters for us. Reliable, prompt, good communication through out and work done to perfection. Would definitely recommend.

January 22, 2026
Unprompted review
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Reply from Shuttercraft

Thank you so much for your kind words! We’re thrilled to hear you’re happy with your shutters and that our team could provide a reliable and seamless experience. Your recommendation means a lot to us!

Rated 5 out of 5 stars

Andy from Shuttercraft

Andy from Shuttercraft fitted our shutters yesterday, what a fantastic job. Cleaned up, no mess left at all. They look great. Would definitely recommend.

January 29, 2026
Unprompted review
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Reply from Shuttercraft

Thank you for your review! We're so glad that you are happy with our service and that the shutters look great in your home. Thank you for your recommendation , enjoy your new shutters!

Rated 5 out of 5 stars

100% recommend

Highly recommend using this family run business. Raj is a very friendly and skilled fitter who leaves no mess. No hard sell. 100% happy with my shutters. Kept informed at all times. Thank you Raj!!!

January 28, 2026
Unprompted review
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Reply from Shuttercraft

Thank you so much for the lovely review! We’re really glad you’re happy with your shutters and had such a great experience. Thanks again for the recommendation and for choosing Shuttercraft.

Rated 5 out of 5 stars

The shutters look great

The shutters look great, the fitter was polite and efficient. The entire process was simple and smooth.

January 30, 2026
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Reply from Shuttercraft

Thanks for your review! We’re really glad to hear you’re happy with the shutters and that everything went smoothly from start to finish. Enjoy your new shutters and thanks again for choosing us.

Rated 5 out of 5 stars

Delighted with our new shutters

So glad we made the decision to change our old blinds for shutters. Delighted with the finish and look after having them fitted with shuttercraft. Jim was great at answering all our questions, gave us lots of useful information before and once fitted. Installation went as planned, keeping us informed of planned fitting date. Left everything neat and tidy. Wouldn't hesitate to recommend them.

December 17, 2025
Unprompted review
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Reply from Shuttercraft

Thanks so much for the great review! We’re really glad you’re happy with the shutters and the finished look. It’s lovely to hear that everything went smoothly. Thanks again for the recommendation!

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