Shuttercraft Reviews 2,807

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 189 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and professional approach, making the entire process pleasant and informative. The service provided is frequently highlighted as excellent, with many people appreciating the efficiency, clear communication, and the high standard of installation. Reviewers are particularly impressed with the quality of the product, noting that the shutters look fantastic, are well-built, and significantly enhance their homes. However, some customers also noted that the manufacturing location is not in the UK, and in a few instances, there were minor issues with communication or a shutter not closing completely flat. Despite these isolated concerns, the company generally addressed any problems, ensuring overall satisfaction.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism, knowledge, and... See more

Service

Customers had positive experiences with service, consistently praising the professional and efficient process... See more

Product

Users describe positive interactions with product, consistently praising the excellent quality of the... See more

Quality

Customers consistently note positive experiences with quality, highlighting that products are of excellent... See more

User experience

Reviewers highlight positive aspects of user experience, consistently describing it as excellent and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We were impressed from the first phone call from Lynn. Steve then came to visit us at home, and we were offered several solutions to resolve our problems. Didn’t realise there are now so many d... See more

Company replied

Rated 5 out of 5 stars

Ben was fantastic from start to finish. He was professional, knowledgeable and brought a great selection of blinds and shutters to choose from, all at very competitive prices. Throughout the pr... See more

Company replied

Rated 5 out of 5 stars

So glad we made the decision to change our old blinds for shutters. Delighted with the finish and look after having them fitted with shuttercraft. Jim was great at answering all our questions, gave us... See more

Company replied

Rated 5 out of 5 stars

What a fabulous company to deal with! From the very first appointment to the final fitting, all were very courteous & well informed. Quotations arrived promptly, even when we asked for another wood... See more

Company replied


Company details

  1. Window Treatment Store

About Shuttercraft

Written by the company

When you’re making a valuable investment in your home, you want to know you’re dealing with a company that listens to your brief, and delivers not only a quality product but does it with an unparalleled commitment to customer service. This is where Shuttercraft is different, and always will be.

Trusted nationally. Delivered locally.

We’re one of the UK’s largest shutter companies, expertly installing premium, made-to-measure shutters and blinds that transform homes up and down the country. You’ll always deal with a local Shuttercraft expert, not a sales rep from a National chain.

We make light work of looking after you

How we look after you from day one… to how we help you make the right practical and aesthetic choices to enhance the spaces you love… to how we expertly and efficiently fit your shutters on installation day.

We pride ourselves on listening to you, understanding your likes, dislikes, tastes and needs, and then providing expert advice, without pressuring you into buying.

And we believe in helping you realise your sense of style… the ideal pairing of your vision with our expertise and technical know-how. You’ll find us warm, genuinely friendly and always confident in our brand promise of quality, innovation and trust.

We only fit premium S:CRAFT shutters

Meaning we’re able to help you create spaces that are intrinsically beautiful, and yet fundamentally practical and efficient at the same time. Premium, made-to-measure S:CRAFT shutters and blinds come in an impressive range of materials, colours, enabling us to bring your vision to life. So you’ll not only enjoy shutters that are timeless and on-trend but also – because of their durability – a valuable investment in your property.

Established, yet innovative

We’re proud to be progressive, embracing new technologies and new ways of doing things. Craftsmanship and attention to detail underpin everything we do. And because we’ve been around for a while, we understand that each customer is different, so we’ll always do our level best to realise your goals – even if they surprise us a little (we love a challenge)!

Your local Shuttercraft team will always conduct themselves in a friendly professional way and, as so many of our customers have found, we think you’ll find the experience of transforming your home a true delight, each step of the way.

Our ‘No hard sell’ promise

We pride ourselves on our customer service, helping you transform your home to your taste and budget.

We take great satisfaction from sharing our advice and expertise with you and want to ensure you chose the right solution for you.

We won’t pressurise you to place an order or take up too much of your time – that’s the Shuttercraft ‘no hard sell’ promise.

Discover Our Shutters
Discover Our Blinds
Find Your Local Shuttercraft
Living Room Shutters

Contact info


4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Really good service from first call to…

Really good service from first call to fitting. All staff were very friendly and the shutters look great.

February 25, 2026
Unprompted review
Shuttercraft logo

Reply from Shuttercraft

Thank you for your kind feedback. We're pleased to hear you had a positive experience throughout, and that you're happy with how your shutters look. We'll be sure to share your comments with the team.

Rated 5 out of 5 stars

Delighted

Excellent service and attention to detail. We are delighted with our shutters. Highly recommended.

April 3, 2026
Unprompted review
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Reply from Shuttercraft

Thank you for your wonderful feedback. We're delighted to hear you're so pleased with your shutters and the service you received. Your recommendation is greatly appreciated.

Rated 5 out of 5 stars

Great experience

5 years after having our shutters installed they still look and work great.

April 7, 2026
Unprompted review
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Reply from Shuttercraft

Thank you for your kind feedback. We're delighted to hear your shutters are still looking and performing well after five years and you’re happy with your experience. If you ever need anything in the future, we’re always here to help!

Rated 5 out of 5 stars

Reliable and very good quality…

Reliable and very good quality shutters, I’m a returning customer .

Andy the fitter did a very clean and tidy job very pleased . Thank you 🤩

April 1, 2026
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Reply from Shuttercraft

Thanks so much for your lovely feedback and for coming back to us again! Great to hear you’re happy with the quality of your shutters and our service.

Rated 5 out of 5 stars

Jim has fitted all of my shutters in my…

Jim has fitted all of my shutters in my house.
Really happy with the service & product and would recommend them 👍

April 1, 2026
Unprompted review
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Reply from Shuttercraft

Thanks so much for your great feedback! We’re so glad you’re happy with both the shutters and the service. Thank you for the recommendation.

Rated 5 out of 5 stars

Brilliant job from measuring up to…

Brilliant job from measuring up to fitting everything was on schedule without any problems
Completed shutter working properly great job

March 12, 2026
Unprompted review
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Reply from Shuttercraft

Thanks so much for your great feedback! Delighted to hear everything ran smoothly from measuring right through to fitting, and that you’re happy with the finished shutters. Really appreciate you taking the time to share!

Rated 1 out of 5 stars

Annoying timewasters

Annoying timewasters - keyword stuffing cities that they do not operate their "Franchise " in to google wasting people's time. Well let me waste some more of my time and give you an honest review then

March 31, 2026
Unprompted review
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Reply from Shuttercraft

Thank you for your feedback.

We’re sorry to hear about your experience and appreciate you taking the time to share it. We’d like to clarify that our Google Ads are only targeted in areas where Shuttercraft franchise partners actively operate. We do not intentionally advertise in locations where we cannot provide a service.

It’s possible that your location sits close to a service boundary or was captured within a broader targeting radius, and we apologise if this caused any frustration or inconvenience.

If you’d be happy to share your postcode or location with us, we can look into this further to ensure our targeting remains as accurate and helpful as possible.

We’re always working to improve and value feedback like yours in helping us do so.

Kind regards,
Shuttercraft

Rated 5 out of 5 stars

Excellent service with practical advice…

Excellent service with practical advice from a friendly business. We changed a door on our property not long after the installation of our blinds and Shuttercraft adapted that blind saving us the cost of a new one! Very pleased with them.

July 3, 2025
Unprompted review
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Reply from Shuttercraft

Thank you so much for your review! We’re really glad we could help adapt the blind for you 😊 Great to hear you’re pleased with everything!

Rated 5 out of 5 stars

The best there is!

From the first meeting to the installation of the finished product - in our case shutters and blinds, the service was superb. We have used Shuttercraft Cornwall in two homes over the years and would never go elsewhere. If you’re looking for a quality product, value for money, great advice and attention to detail then go no further! Steve, Lyn and Asha are fab!!

January 18, 2026
Unprompted review
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Reply from Shuttercraft

Wow, thank you so much! It really means a lot that you’ve come back to us again. We’re so glad you’re happy with our service and products. Thank you again for the recommendation!

Rated 5 out of 5 stars

Easily 5 stars

Easily 5 stars! Great quality shutters and excellent service from the point of first visit to the fitting - professional, approachable, friendly, polite, punctual, great communication, responsible and respectful of property. Highly recommend. Thank you !

March 10, 2026
Unprompted review
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Reply from Shuttercraft

Thanks so much for the lovely review! We’re really glad you’re happy with the shutters and the whole experience. It means a lot that you’d recommend us, enjoy your new shutters!

Rated 5 out of 5 stars

Fantastic

Absolutely fantastic service and so pleased with my shutters, I cant thank them enough

March 13, 2026
Unprompted review
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Reply from Shuttercraft

Thank you for your kind review.

We’re really pleased to hear you’re so happy with your shutters and the service.

Kind regards,
Raj

Rated 5 out of 5 stars

Very easy to deal with from measuring…

Very easy to deal with from measuring up to fitting. Friendly staff who did a good job and no mess. Really pleased with the product

March 12, 2026
Unprompted review
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Reply from Shuttercraft

Thank you for your kind review.

We’re really pleased to hear you found everything easy from start to finish and that you’re happy with the final result.

Kind regards,
Lynn & Steve

Rated 5 out of 5 stars

Great service very pleased with…

Great service very pleased with shutters thank you

March 14, 2026
Unprompted review
Shuttercraft logo

Reply from Shuttercraft

Thank you for your kind review.

We’re really pleased to hear you’re happy with the shutters and the service.

Kind regards,
Raj

Rated 5 out of 5 stars

From vision to reality

From start to finish my experience was excellent. I had a vision of what I wanted which wasn’t something that had been asked for before but my idea was treated with respect and genuine interest in making my vision a reality. I am more than delighted with the result and the service I received. I would highly recommend Jim and his team.

March 11, 2026
Unprompted review
Shuttercraft logo

Reply from Shuttercraft

Thank you for your lovely review.

I’m really pleased we could bring your vision to life and that you’re happy with both the result and the service. It was a pleasure working with you.

I really appreciate your recommendation.

Kind regards,
Jim

Rated 5 out of 5 stars

Can’t speak highly enough of the…

Can’t speak highly enough of the service we have received from Gene, right from when he measured and quoted to the actual fitting, just first class. We are delighted with our shutters, they really finish off our house and give it real character, they are both practical and stylish. Gene is excellent at fitting, all done with ease, no fuss, no bother, no mess. We felt the price was very fair and competitive as well. If you are looking for shutters we highly recommend Gene and Shuttercraft, you definitely won’t be disappointed. He came highly recommended by a neighbour and she was definitely right, we are delighted with the service and the product and also he is a thoroughly nice guy.

March 10, 2026
Unprompted review
Shuttercraft logo

Reply from Shuttercraft

Thank you for your wonderful review. I’m delighted to hear you’re so pleased with the shutters and the whole experience from measuring through to installation. It was a pleasure working with you, and I really appreciate the recommendation.

Kind regards
Gene

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. Lovely friendly and efficient team. Great product too. So happy with my new shutters!

March 4, 2026
Unprompted review
Shuttercraft logo

Reply from Shuttercraft

Thank you for your kind review. We’re really pleased to hear you’re happy with the service and your new shutters. We really appreciate your feedback.

Kind regards

Rated 5 out of 5 stars

Brilliant service from start to finish…

Brilliant service from start to finish by Shuttercraft. Andy did a brilliant job so friendly and professional. We will definitely use again. Would highly recommend.

March 9, 2026
Unprompted review
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Reply from Shuttercraft

Thank you for your kind review. We’re really pleased to hear you had a great experience and that Andy provided such friendly and professional service. We really appreciate the recommendation.

Kind regards
Andy

Rated 5 out of 5 stars

Great service from Ben

Great service from Ben @Bedford. We felt well supported during the whole process from initial engagement, through to installation. Shutters look great and standard of work is excellent. Thank you Ben.

February 14, 2026
Unprompted review
Shuttercraft logo

Reply from Shuttercraft

Thank you for your kind review. We’re really pleased to hear you felt well supported throughout the whole process and that you’re happy with the shutters and installation. We truly appreciate your feedback.

Kind regards
Ben

Rated 5 out of 5 stars

I had my new bi-fold shutters fitted …

I had my new bi-fold shutters fitted today by Gene not only do they look stunning but the finish gene done was amazing so pleased with them he done a fantastic job would definitely use them again and would 100% recommend them too to anyone looking to get shutters

March 7, 2026
Unprompted review
Shuttercraft logo

Reply from Shuttercraft

Thank you for your kind words. I’m really pleased to hear you’re happy with your new bi-fold shutters and the finish. It was a pleasure installing them for you, and I really appreciate the recommendation.

Kind regards,
Gene

Rated 5 out of 5 stars

Great service and products

Very friendly and respectful person came and measured for my plantation blinds had updates easy to pay, fitter very good and friendly respectful in my home. Would highly recommend as was recommended to me.

February 24, 2026
Shuttercraft logo

Reply from Shuttercraft

Thank you for your kind review. We’re really pleased to hear you had a great experience and that the service from measuring through to installation was friendly and professional. We really appreciate the recommendation.

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