Shuttercraft Reviews 2,807

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 189 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and professional approach, making the entire process pleasant and informative. The service provided is frequently highlighted as excellent, with many people appreciating the efficiency, clear communication, and the high standard of installation. Reviewers are particularly impressed with the quality of the product, noting that the shutters look fantastic, are well-built, and significantly enhance their homes. However, some customers also noted that the manufacturing location is not in the UK, and in a few instances, there were minor issues with communication or a shutter not closing completely flat. Despite these isolated concerns, the company generally addressed any problems, ensuring overall satisfaction.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism, knowledge, and... See more

Service

Customers had positive experiences with service, consistently praising the professional and efficient process... See more

Product

Users describe positive interactions with product, consistently praising the excellent quality of the... See more

Quality

Customers consistently note positive experiences with quality, highlighting that products are of excellent... See more

User experience

Reviewers highlight positive aspects of user experience, consistently describing it as excellent and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We were impressed from the first phone call from Lynn. Steve then came to visit us at home, and we were offered several solutions to resolve our problems. Didn’t realise there are now so many d... See more

Company replied

Rated 5 out of 5 stars

Ben was fantastic from start to finish. He was professional, knowledgeable and brought a great selection of blinds and shutters to choose from, all at very competitive prices. Throughout the pr... See more

Company replied

Rated 5 out of 5 stars

So glad we made the decision to change our old blinds for shutters. Delighted with the finish and look after having them fitted with shuttercraft. Jim was great at answering all our questions, gave us... See more

Company replied

Rated 5 out of 5 stars

What a fabulous company to deal with! From the very first appointment to the final fitting, all were very courteous & well informed. Quotations arrived promptly, even when we asked for another wood... See more

Company replied


Company details

  1. Window Treatment Store

About Shuttercraft

Written by the company

When you’re making a valuable investment in your home, you want to know you’re dealing with a company that listens to your brief, and delivers not only a quality product but does it with an unparalleled commitment to customer service. This is where Shuttercraft is different, and always will be.

Trusted nationally. Delivered locally.

We’re one of the UK’s largest shutter companies, expertly installing premium, made-to-measure shutters and blinds that transform homes up and down the country. You’ll always deal with a local Shuttercraft expert, not a sales rep from a National chain.

We make light work of looking after you

How we look after you from day one… to how we help you make the right practical and aesthetic choices to enhance the spaces you love… to how we expertly and efficiently fit your shutters on installation day.

We pride ourselves on listening to you, understanding your likes, dislikes, tastes and needs, and then providing expert advice, without pressuring you into buying.

And we believe in helping you realise your sense of style… the ideal pairing of your vision with our expertise and technical know-how. You’ll find us warm, genuinely friendly and always confident in our brand promise of quality, innovation and trust.

We only fit premium S:CRAFT shutters

Meaning we’re able to help you create spaces that are intrinsically beautiful, and yet fundamentally practical and efficient at the same time. Premium, made-to-measure S:CRAFT shutters and blinds come in an impressive range of materials, colours, enabling us to bring your vision to life. So you’ll not only enjoy shutters that are timeless and on-trend but also – because of their durability – a valuable investment in your property.

Established, yet innovative

We’re proud to be progressive, embracing new technologies and new ways of doing things. Craftsmanship and attention to detail underpin everything we do. And because we’ve been around for a while, we understand that each customer is different, so we’ll always do our level best to realise your goals – even if they surprise us a little (we love a challenge)!

Your local Shuttercraft team will always conduct themselves in a friendly professional way and, as so many of our customers have found, we think you’ll find the experience of transforming your home a true delight, each step of the way.

Our ‘No hard sell’ promise

We pride ourselves on our customer service, helping you transform your home to your taste and budget.

We take great satisfaction from sharing our advice and expertise with you and want to ensure you chose the right solution for you.

We won’t pressurise you to place an order or take up too much of your time – that’s the Shuttercraft ‘no hard sell’ promise.

Discover Our Shutters
Discover Our Blinds
Find Your Local Shuttercraft
Living Room Shutters

Contact info


4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Very professional

Ben was very professional from beginning to the end. His workmanship was fantastic and so tidy and respectful of our property.
We are really pleased with our shutters and certainly keeps the heat out. Hopefully in the winter keeps the heat in and the cold out.

The only thing we wished is that the blackout blinds pulled up rather than down. The reason we say this is because we like to have the little window open but cannot feel a breeze once the blinds are down, if they went up we can pull it part up and have a nice breeze coming in.

Not a fault with Ben as he does not design them. Just a little feedback.

Would definitely recommend Ben to others.

May 27, 2025
Unprompted review
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Reply from Shuttercraft

Thank you, Niki, for your feedback. Your comments about the blackout blinds are really helpful, and we truly appreciate you taking the time to share your thoughts. Thank you again for your recommendation and kind words!

Rated 5 out of 5 stars

Both guys came promptly and cracked on…

Both guys came promptly and cracked on right away.
Fitted all the blinds and no mess were so pleased at the way they look.

August 7, 2025
Unprompted review
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Reply from Shuttercraft

Thank you for your kind words! We’re so pleased to hear you’re happy with your new blinds and the tidy, efficient fitting. It’s great to know they’ve made such a difference to your home.

Rated 5 out of 5 stars

Ben was terrific a great help..

Ben was a great help ,and I am in love with our shutters they have changed the whole look of the house inside and out .He did a great job in fitting them and made the whole process painless .Plus they have helped to keep the heat from the windows down on hot days.Both my husband and I our over the moon best choice to go with and many thanks :-)

July 27, 2025
Unprompted review
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Reply from Shuttercraft

Thank you so much Derrick for your wonderful feedback. We’re thrilled to hear how much you love your shutters and the difference they’ve made to your home, both in style and comfort. We really appreciate you choosing us!

Rated 5 out of 5 stars

fitted on time and professionally

fitted on time and professionally. Really made a big difference to the kitchen and bathroom. Very pleased

July 17, 2025
Unprompted review
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Reply from Shuttercraft

Thank you for your feedback. We’re delighted to hear your shutters were fitted on time and that you’re so pleased with the difference they’ve made to your kitchen and bathroom. It’s wonderful to know you’re enjoying the results!

Rated 5 out of 5 stars

Fantastic customer service from start to finish…

Fantastic customer service from start to finish.
Would highly recommend.

August 25, 2025
Unprompted review
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Reply from Shuttercraft

Thank you for your lovely feedback! We’re so pleased to hear you had such a positive experience from start to finish, and we really appreciate your recommendation.

Rated 5 out of 5 stars

Love the look…

My son had used Ben and recommended him. Ben was very professional and there was no pressure to buy. The finish is excellent and Ben was efficient and tidy. I initially had all the front windows done and then later got the back bedroom windows done. Love the look.

February 21, 2025
Unprompted review
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Reply from Shuttercraft

Thank you so much Tricia for your kind words and for choosing us following your son’s recommendation. We’re delighted to hear how pleased you are with your shutters and the finish!

Rated 5 out of 5 stars

Out of all the sales representatives we…

Out of all the sales representatives we have dealt with, Ben stands out as the most genuine and approachable. There was no sales pitch, gimmicky discount offers, or pressure to buy. He was professional, knowledgeable, and took the time to explain everything clearly. The shutters are fantastic and have truly made a difference in our home. We were so impressed with both the shutters and Ben's service that we invited him back to place another order!

July 18, 2025
Unprompted review
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Reply from Shuttercraft

Thank you for your wonderful feedback Debbie! We’re so pleased to hear how happy you are with both your shutters and the service provided. We’re delighted you’ve chosen to order again, that’s the best compliment we could receive!

Rated 5 out of 5 stars

Beautiful shutters and a seamless experience

I had shutters installed and couldn’t be happier with the whole experience.

From the very first survey, Raj provided excellent advice, clear and honest guidance on the different shutter options, and was transparent about delivery timelines. When it came to installation, he did an outstanding job with great attention to detail.

Punita made the process smooth and stress-free throughout. The quality of the shutters is superb, and I am completely satisfied with the end result.

Highly recommend Raj and Punita for their professionalism, honesty, and top-class service.

August 23, 2025
Unprompted review
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Reply from Shuttercraft

Thank you so much for taking the time to share your experience. We’re thrilled to hear how happy you are with your new shutters and the service you received. We truly appreciate your recommendation!

Rated 5 out of 5 stars

Shuttercraft …

Had Jim from Shuttercraft around to fit my shutters . I am absolutely delighted with them, the difference they make to my windows . Pleasant experience no hard sell, polite, hard working and very tidy .
I would highly recommend this company if you are thinking of purchasing shutters .
Gena

August 19, 2025
Unprompted review
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Reply from Shuttercraft

Thank you so much for your lovely feedback Gena. We’re delighted to hear how pleased you are with your new shutters and the difference they’ve made to your windows. We really appreciate your recommendation!

Rated 5 out of 5 stars

10 out of 10

From our initial enquiry through to installation, the team at Shuttercraft Cornwall have been excellent. We’re really happy with the quality of the product and the installation was performed on time and to a high standard. Would definitely recommend.

August 21, 2025
Unprompted review
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Reply from Shuttercraft

Hi Nikki, thank you so much for your wonderful review. It was a pleasure helping you find the right option for your home!

Rated 5 out of 5 stars

I'm so impressed with this company

I'm so impressed with this company. From Start to finish everything was done to a great standard and it didn't take long either. Very reasonably priced

August 6, 2025
Unprompted review
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Reply from Shuttercraft

Hi Maria, thank you so much for the kind review. It was a pleasure to help you find the right option for your home!

Rated 5 out of 5 stars

Amazing service from Gene at Shuttercraft

Amazing service from Gene at Shuttercraft Cambridge , all services were extremely well explained and detailed. He was professional with us and arranged for a high quality fitting of shutters to our house. We will certainly be using Gene again for any other instillations we may choose. We would highly recommend.

August 14, 2025
Unprompted review
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Reply from Shuttercraft

Hi Mr Bennett, thank you so much for your wonderful review. We pride ourselves on our excellent service and products. It was a pleasure to help you find the right option for your home, and we'd be more than happy to help again!

Rated 5 out of 5 stars

Outstanding company from start to…

Outstanding company from start to finish. Extremely happy with the quality of the shutters and end result. Expertly surveyed and fitted. Really good after service.

August 19, 2025
Unprompted review
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Reply from Shuttercraft

Hi Felicity, thank you so much for your glowing review - we pride outselves on our service and product quality. It was a pleasure to help you find the right option for your home!

Rated 5 out of 5 stars

When I decided to have blinds or…

When I decided to have blinds or shutters in my home I went to the only name I knew then my son recommended I give Shuttercraft a try and this was the best decision I had made in a long while, from start to finish, I can thoroughly recommend the Company and the finished product, First class , lovely people to deal with, thank you to Tony Burton and his team.

August 19, 2024
Unprompted review
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Reply from Shuttercraft

Hi! Thank you so much for your 5-star review - we're so glad your pleased with your shutters and our service!

Rated 5 out of 5 stars

Had mine a couple of years now and love…

Had mine a couple of years now and love them. They keep the cold out in winter and the heat out in the summer plus privacy is great throughout the year. Can’t remember dates I had them done but it’s made me out something. Personal service start to finish.

August 19, 2025
Unprompted review
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Reply from Shuttercraft

Hi Valerie, thank you so much for your glowing review, we're so glad to hear you still love your shutters!

Rated 5 out of 5 stars

Excellent

Fantastic service from the initial visit to the fitting of my bay shutters. Jim was exceptionally helpful & explained everything. Clean, tidy workmanship. Would score higher if I could. I am so delighted with my shutters & will definitely be ordering again.

August 6, 2025
Unprompted review
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Reply from Shuttercraft

Hi Carol, thank you so much for your wonderful review. We're so pleased you're happy with your shutters - we pride ourselves on our excellent service!

Rated 5 out of 5 stars

Great shutters, great work

Gene was professional, polite, efficient and a pleasure to talk to. We really love the high quality, beautiful shutters he installed, all on budget and on time. Would definitely recommend & use again.

August 8, 2025
Unprompted review
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Reply from Shuttercraft

Thank you so much for the positive review. I’m really pleased you’re happy with the shutters and the installation. Appreciate the recommendation and would be happy to help again in the future.

Kind regards,
Gene

Rated 5 out of 5 stars

Both Steve and Lynn very helpful.

Both Steve and Lynn very helpful.
Steve came to measure up our windows and helped us choose suitable blinds.
He then fitted them for us.
No fuss, no bother.
Professional and a pleasure to deal with!

August 6, 2025
Unprompted review
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Reply from Shuttercraft

Hi Erika,

Thank you for your kind words! We’re really glad we could help you find the right blinds and make the whole process smooth and easy. It was a pleasure working with you!

Rated 5 out of 5 stars

Excellent Product and service

From measurements to installation all went very smoothly, good product and excellent service we love our shutters, thanks.

August 1, 2025
Unprompted review
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Reply from Shuttercraft

Thank you so much for your lovely feedback! We’re delighted to hear that everything went smoothly from start to finish and that you’re enjoying your new shutters. It means a lot to us that you’re happy with both the product and our service.

Rated 5 out of 5 stars

I contacted 3 different companies and…

I contacted 3 different companies and the difference in price range was huge. Shuttercraft were 50% cheaper than one and 30% than the next competitor. They came when they said they would on time and informative and on installation provided a world class customer service. I am delighted with the product and installation and couldn’t recommend Jim and Logan highly enough.

August 5, 2025
Unprompted review
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Reply from Shuttercraft

Thank you so much for taking the time to leave such a wonderful review. We're absolutely thrilled to hear how pleased you are with both the product and service you received. Your recommendation truly means a lot to us.

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