Shuttercraft Reviews 2,807

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 189 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and professional approach, making the entire process pleasant and informative. The service provided is frequently highlighted as excellent, with many people appreciating the efficiency, clear communication, and the high standard of installation. Reviewers are particularly impressed with the quality of the product, noting that the shutters look fantastic, are well-built, and significantly enhance their homes. However, some customers also noted that the manufacturing location is not in the UK, and in a few instances, there were minor issues with communication or a shutter not closing completely flat. Despite these isolated concerns, the company generally addressed any problems, ensuring overall satisfaction.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism, knowledge, and... See more

Service

Customers had positive experiences with service, consistently praising the professional and efficient process... See more

Product

Users describe positive interactions with product, consistently praising the excellent quality of the... See more

Quality

Customers consistently note positive experiences with quality, highlighting that products are of excellent... See more

User experience

Reviewers highlight positive aspects of user experience, consistently describing it as excellent and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We were impressed from the first phone call from Lynn. Steve then came to visit us at home, and we were offered several solutions to resolve our problems. Didn’t realise there are now so many d... See more

Company replied

Rated 5 out of 5 stars

Ben was fantastic from start to finish. He was professional, knowledgeable and brought a great selection of blinds and shutters to choose from, all at very competitive prices. Throughout the pr... See more

Company replied

Rated 5 out of 5 stars

So glad we made the decision to change our old blinds for shutters. Delighted with the finish and look after having them fitted with shuttercraft. Jim was great at answering all our questions, gave us... See more

Company replied

Rated 5 out of 5 stars

What a fabulous company to deal with! From the very first appointment to the final fitting, all were very courteous & well informed. Quotations arrived promptly, even when we asked for another wood... See more

Company replied


Company details

  1. Window Treatment Store

About Shuttercraft

Written by the company

When you’re making a valuable investment in your home, you want to know you’re dealing with a company that listens to your brief, and delivers not only a quality product but does it with an unparalleled commitment to customer service. This is where Shuttercraft is different, and always will be.

Trusted nationally. Delivered locally.

We’re one of the UK’s largest shutter companies, expertly installing premium, made-to-measure shutters and blinds that transform homes up and down the country. You’ll always deal with a local Shuttercraft expert, not a sales rep from a National chain.

We make light work of looking after you

How we look after you from day one… to how we help you make the right practical and aesthetic choices to enhance the spaces you love… to how we expertly and efficiently fit your shutters on installation day.

We pride ourselves on listening to you, understanding your likes, dislikes, tastes and needs, and then providing expert advice, without pressuring you into buying.

And we believe in helping you realise your sense of style… the ideal pairing of your vision with our expertise and technical know-how. You’ll find us warm, genuinely friendly and always confident in our brand promise of quality, innovation and trust.

We only fit premium S:CRAFT shutters

Meaning we’re able to help you create spaces that are intrinsically beautiful, and yet fundamentally practical and efficient at the same time. Premium, made-to-measure S:CRAFT shutters and blinds come in an impressive range of materials, colours, enabling us to bring your vision to life. So you’ll not only enjoy shutters that are timeless and on-trend but also – because of their durability – a valuable investment in your property.

Established, yet innovative

We’re proud to be progressive, embracing new technologies and new ways of doing things. Craftsmanship and attention to detail underpin everything we do. And because we’ve been around for a while, we understand that each customer is different, so we’ll always do our level best to realise your goals – even if they surprise us a little (we love a challenge)!

Your local Shuttercraft team will always conduct themselves in a friendly professional way and, as so many of our customers have found, we think you’ll find the experience of transforming your home a true delight, each step of the way.

Our ‘No hard sell’ promise

We pride ourselves on our customer service, helping you transform your home to your taste and budget.

We take great satisfaction from sharing our advice and expertise with you and want to ensure you chose the right solution for you.

We won’t pressurise you to place an order or take up too much of your time – that’s the Shuttercraft ‘no hard sell’ promise.

Discover Our Shutters
Discover Our Blinds
Find Your Local Shuttercraft
Living Room Shutters

Contact info


4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Excellent service

Excellent service, great workmanship highly recommend great team really happy with our shutters.

August 5, 2025
Unprompted review
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Reply from Shuttercraft

Thank you so much for your lovely feedback Jackie! We're delighted to hear you're so happy with your shutters and the service you received.

Rated 5 out of 5 stars

Excellent service

Shutters look brilliant!

July 22, 2025
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Reply from Shuttercraft

Thank you for your kind words! We’re so pleased to hear you think the shutters look brilliant, that’s exactly what we love to hear!

Rated 5 out of 5 stars

Shutters in Harpenden

Our previous property in the Midlands was fully fitted with shutters by Shuttercraft. Having downsized and moved to Harpenden I had no hesitation in contacting Shuttercraft St. Albans. Sean set up an appointment the following day and fully discussed options and product samples. The quality is now even better, the fact that the shutters themselves are now able to open by a half or whole window individually is a great plus. I did explore other quotes but Shuttercraft again were best. I was happy to place an order (which arrived well in advance of the quoted delivery date) and Anton worked his socks off in cheerfully fitting the shutters.
Wonderful product, wonderful service….Contact Shuttercraft.

August 4, 2025
Unprompted review
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Reply from Shuttercraft

Thank you very much for your kind words! We’re delighted to hear you’re happy with both the quality of the shutters and the service you received. We really appreciate your continued trust and recommendation.

Rated 5 out of 5 stars

Brilliant from start to finish

Gene and his team were brilliant from start to finish. We had a very large window we wanted shutters for, with added complexity because it has a shaped apex at the top. We even had two other companies tell us they couldn't do the work because the window was too large and complex. Gene came multiple times to make sure the measurements were absolutely accurate and was friendly and professional every time. The shutters took a while to be made because of the complex shape but Gene kept us informed and they were fitted last week with no disruption whatsoever. We couldn't be happier - we're now hoping to get more in other parts of the house! 10/10 would recommend

July 21, 2025
Unprompted review
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Reply from Shuttercraft

Thanks so much for the lovely review! I’m really glad we could make it work with your window. Appreciate you being patient while we got everything just right. We're so glad to hear you're happy with the shutters!

Rated 5 out of 5 stars

Superb from start to finish

Seans product knowledge and advice and was fantastic. He knows the products inside out and we were able to make an educated selection for our apartment and skylights. Fast forward 5 weeks and Anton arrives on time, fully equipped and a superb craftsman (and as a sidenote, a thoroughly decent guy with great taste in music). Faultless from start to finish, thanks chaps.

July 29, 2025
Unprompted review
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Reply from Shuttercraft

Thanks so much for the great review Trevor! We're glad our advice helped you choose the right shutters. It was a pleasure working with you and we hope you enjoy your new shutters!

Rated 5 out of 5 stars

I just had 6 shutters fitted last week…

I just had 6 shutters fitted last week by Andy, the delivery was to the day of 12 weeks. The fitting was seamless and all done in 1 day no problem.
Andy cleared up after each room and they were just perfect.
Absolutely beautiful addition to my home and would highly recommend

July 25, 2025
Unprompted review
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Reply from Shuttercraft

Thanks so much for the great review! We're really glad you're happy with your shutters and that we made the fitting process smooth and tidy. Thank you again for recommending us and enjoy your new shutters!

Rated 4 out of 5 stars

Really pleased with the shutters

Really pleased with the shutters. They look amazing. Both measuring and fitting were great. The chap that measured them was really knowledgeable and explained all available options with regard to the placing of handles, panels etc, whilst the fitter did a great job and left everything tidy (we got rid of the packaging ourselves which was fine). Only reason I haven't given 5 stars is because of the delivery time which was almost 4 months. I now realise that this is because they are made in China which I hadn't actually realised. I just assumed (my mistake entirely!) they were manufactured in the UK. Still really pleased though and the shutters look great!

July 10, 2025
Unprompted review
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Reply from Shuttercraft

Thanks so much for the lovely feedback. We’re really pleased you’re happy with the shutters and the service from our team! Great to know both the measuring and fitting went smoothly. Enjoy your new shutters 😊

Rated 5 out of 5 stars

Very professional not at all pushy…

Very professional not at all pushy can’t praise them enough

July 26, 2025
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Reply from Shuttercraft

Thanks so much for the great feedback, really glad to hear you felt it was a professional and relaxed experience. We hope you’re enjoying your shutters!

Rated 5 out of 5 stars

Supercalifragilisticexpialidocious!

We'd been looking for some shutters for quite some time, & after reading the Trustpilot reviews, we were so impressed we decided to get in touch with Shuttercraft & were not disappointed.
After speaking with a delightful Matt on the phone, we arranged a home visit.
When he arrived, he was warm, friendly & professional, & it was like we had known him for years!
He took the time to explain everything, answering our queries & going through the various options, with nothing being too much trouble.
There was no pressure, & no hard sell, just genuine customer care, with Matt being a splendid Ambassador for the company firmament.
The price quoted was excellent, & we placed our order a few days later by calling back.
We were kept informed every step of the way, & chose an installation date that was suitable.
When Matt promptly arrived, he was accompanied by his colleague Dan, who like him, demonstrated the same exemplary, caring, friendly & courteous attitude.
The craftsmanship was extraordinary, & their attention to detail second to none, cleaning as they went along.
Upon completion, they explained how everything worked, & gave us a demonstration, & to contact them should we have any questions or issues.
I can only describe our experience as perfection, & Matt was absolutely beaming with pride, & rightly so.
5 stars just isn't enough.
Thank you so much guys.
Wonderful, wonderful, super smashing great!!!

July 24, 2025
Unprompted review
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Reply from Shuttercraft

Hi Tracy,

Wow, what an amazing review! Thank you so much for your kind words. It was an absolute pleasure helping you choose your shutters, and I’m so pleased to hear you felt looked after throughout the whole process.

Dan and I are really glad you’re happy with the results, we take a lot of pride in our work, so hearing feedback like this means a lot.

Hope you’re loving the new shutters! As always, if you need anything at all, just give me a shout.

All the best,

Rated 5 out of 5 stars

Excellent service

Excellent service, explained everything offered lots of options. All the extras like a middle bar and hidden rails but still the best price. Fitting service was excellent too. Will use again for sure for other windows. I’ve had so many compliments on them.

July 14, 2025
Unprompted review
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Reply from Shuttercraft

Hi Stephanie,

Thanks so much for the fantastic review! Really glad you found the service helpful and liked the options we offered. It’s great to hear you’re getting plenty of compliments too!

Looking forward to helping you with your other windows when the time comes.

All the best,

Rated 5 out of 5 stars

I had blinds fitted in two rooms…

I had blinds fitted in two rooms recently. I must say what an excellent company. Gene fitted them the quality is excellent. Attention to detail on fitting them was second to none. I am delighted. I never give reviews but so deserved.

June 20, 2025
Unprompted review
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Reply from Shuttercraft

Hi Jackie

Thank you so much for taking the time to leave a review, it really means a lot! I’m glad to hear you’re delighted with the blinds and that Gene’s attention to detail stood out.

If you ever need anything else, just let us know!

Rated 5 out of 5 stars

Shutter craft is for you

Jim came and measured up and then came back to fit the shutters. Great service, no mess shutters look great would
Recommend to family and friends and the general public,if
you want quality shutters at a good price this is the company for you

July 18, 2025
Unprompted review
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Reply from Shuttercraft

Thanks so much for the brilliant review! I’m really pleased you’re happy with the service and the shutters. It was a pleasure measuring and fitting for you.

We always aim to keep things tidy and deliver quality, so your recommendation means a lot.

If you or anyone you know needs anything else, just give me a shout!

Rated 5 out of 5 stars

Great product and service

Great product, great service and installation, very helpful and efficient family run business.

July 22, 2025
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Reply from Shuttercraft

Hi Adrian,

Thanks a lot for your kind words! Really glad to hear you’re happy with the product and service. We take pride in being a family-run business and it’s great to know it shows.

If you need anything else, just give us a shout!

Rated 5 out of 5 stars

Beautiful Shutters

Steve turns up on time to do a survey & demo all our questions are answered the products look great.
Three sets of shutters & Three blinds all fitted perfectly they look beautiful.
Thank you Shutter Craft

June 19, 2025
Unprompted review
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Reply from Shuttercraft

Thanks so much for the lovely review! Great to hear everything went smoothly and that you're happy with your shutters and blinds!

Rated 5 out of 5 stars

Shutters

I just had shutters fitted in every room , The guys at Norwich were absolutely brilliant , they were very professional and done an outstanding job , im so pleased with them ,They are very good quality and they look stunning ,would highly recommended Thank you so much

July 17, 2025
Unprompted review
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Reply from Shuttercraft

Hi Tina, thank you so much for your lovely feedback!

It was a real pleasure fitting shutters throughout your home. We're so pleased you're happy with the quality and how they look and that everything went smoothly from start to finish.

Thanks again for the recommendation!

Rated 5 out of 5 stars

Shuttercraft Bedford-Ben

Shuttercraft Bedford-Ben
From initial contact to leaving after shutters fitted can’t fault
Didn’t feel pressurised at initial consult given all options. Honest with 12 week delivery time frame, provided with paper blinds that actually worked.
Fitting very straightforward. Tidy and on time
Highly recommended

July 18, 2025
Unprompted review
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Reply from Shuttercraft

Hi Helen, thank you so much for your lovely feedback!

It was a pleasure helping you with your shutters from start to finish. I'm really glad you felt comfortable during the consultation and that everything went smoothly with the fitting. Great to hear the temporary blinds came in handy too!

Thanks again for the recommendation – much appreciated.

Rated 5 out of 5 stars

Fantastic Job

July 10, 2025
Unprompted review
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Reply from Shuttercraft

Hi Carl, thanks for your review. We're so happy you are pleased with your shutters and our service!

Rated 5 out of 5 stars

Outstanding peace of mind!

Thank you very much Mr. Jim, for your perfection and excellent job. Delivered with confidence and high quality and attention to details absolutely magnificent! I highly recommend this company to all who need peace of mind. Wonderful job. Thank you.

July 10, 2025
Unprompted review
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Reply from Shuttercraft

Thank you so much for you review, it was a real pleasure to work with you! It's always our aim to deliver with care, confidence and attention to detail, so your feedback truly means a lot to us.

Rated 5 out of 5 stars

Great shutters

Just had 2 sets of shutters installed. John did a great job, very tidy and the shutters look great.

July 9, 2025
Unprompted review
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Reply from Shuttercraft

Thank you Mike for your kind feedback! We're pleased to hear that you're happy with your new shutters!

Rated 5 out of 5 stars

We had an excellent experience working…

We had an excellent experience working with Gene from Shuttercraft. We were looking for custom black shutters for our living room and Gene recommended the Fiji hardwood range.

They were absolutely worth the wait stunning in appearance and very lightweight. So if you are after premium shutters with top quality installation, Gene at Shuttercraft is the person for the job.

July 8, 2025
Unprompted review
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Reply from Shuttercraft

Thank you for your lovely review! We're delighted to hear that you had such a positive experience. We are really appreciate your recommendation and hope you continue to enjoy new transformation!

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