Shutterplus Reviews 

233
•
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

I recently needed a replacement louvres and pins for my shutters, and Shutterplus (Hugo) were excellent from start to finish. They responded quickly, identified the correct system, and guided me thro... See more

Rated 5 out of 5 stars

We made our first order with Shutterplus in autumn 2019 after moving into our new house and these were fitted by Hugo and the team before Christmas. We cannot fault the shutters in any way! We’ve had... See more

Company replied

Rated 5 out of 5 stars

Excellent company, chat line good, doesn't matter what stupid questions you ask, they try to help. Our dog damaged about 8 of our shutter slats, we have now replaced them and you cannot tell they we... See more

Company replied

Rated 5 out of 5 stars

Apprehensive ? Yes ? Don't be, we ordered our shutters with some apprehention, no need. Service was very good, detailed drawings sent almost immediately for approval prior to manufacture, replied stra... See more

Company replied

Company details

  1. Window Treatment Store

Written by the company

Shutterplus® is your one-stop solution for everything related to DIY plantation shutters. From DIY ready-to-install shutters, parts and hardware as well as shutter components needed to build your own shutters. All available online at the lowest prices. Serving UK, Ireland, France, Benelux & USA . Standard 12-14 week lead time or Express PolyTherm® 2-3 week delivery. UK 0808 189 0014/www.shutterplus.co.uk ROI 01 903 9796 / www.shutterplus.ie EU +35 38 68107106 / www.shutterplus.eu USA 917 284 9425 / www.shutterpl.us


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

233 reviews

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4.7

All reviews

(233)

3 reviews in the last 12 months

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Rated 5 out of 5 stars

We were so pleased with our shutters…

We were so pleased with our shutters they were very good quality and with the aid of the fitting instructions on the shutter plus website very easy to install. we will be getting some more.

August 4, 2020
Unprompted review
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Reply from Shutterplus

Thank you for your review Mike & Sandra.

Rated 4 out of 5 stars

Fast and efficient delivery

Fast and efficient delivery. My one grumble is that the two separate hinges came stuck together. Needed some force to prize them apart with a knife leaving slight scratch marks on them. Bit annoying and could have been packaged more carefully but, at the end of the day, it's just a hinge and it works.

August 3, 2020
Unprompted review
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Reply from Shutterplus

Sorry about that Daniel. We'll pay more attention to packaging in the future, and thank you for letting us know.

Rated 5 out of 5 stars

Sent off straight away

Sent off straight away, delivery held up by parcel force, Shutterplus customer service was first class, very helpful and looked into my problem for me. Will definitely be using them again soon.

July 30, 2020
Unprompted review
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Reply from Shutterplus

Thank you very much Hugh.

Rated 5 out of 5 stars

Excellent customer care and extremely…

Excellent customer care and extremely helpful on the live website chat! Replacement shutters came in less then 3 days from ordering and they were a perfect match! Would recommend to everylone!

July 23, 2020
Unprompted review
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Reply from Shutterplus

Thank you for taking the time to give us a review.

Rated 5 out of 5 stars

Excellent 5 star service

Excellent service. Very responsive in chat and gave me the advice I needed. Ordered my replacement shutter slat and it was delivered in less than 24 hours. 5 star service.
Slat easy to fit and came with everything I needed, even a little tube of glue!
Very reasonably priced and would definitely use again if I needed to

July 19, 2020
Unprompted review
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Reply from Shutterplus

Thank you Cassie for your kind review.

Rated 5 out of 5 stars

Excellent service and a quality product in the end

It's only fair to update my review, communication was a little lacking at times, however understandable given the current circumstances.

I have to say the quality of the product was far beyond my expectations, and they all arrived safely and undamaged.

Would recommend Shutterplus and I'll be purchasing additional shutters for other rooms.

July 15, 2020
Unprompted review
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Reply from Shutterplus

Hi Ben. Sincere apologies for the delay with your order, but as you acknowledge, the current circumstances are making shipping schedules more difficult to maintain than would normally be the case. As a result of this, we never promise customers their order will be with them by a certain date, but that we expect it to arrive during a certain time frame. To label us as "cowboys" is a little unfair I think, but nonetheless we respect your right to voice your opinion of us.
Once your order arrives into us, instead of the normal 48 hour delivery service used, we will pay extra to have your order shipped within 24 hours to you and hope that this will in some way make up for the less than satisfactory experience you had with us.
Kind regards,
Hugo Clancy, Director. Shutterplus.

Rated 5 out of 5 stars

Excellent service

Excellent service , would definitely use them again . The replacement Louvre were perfect , came with instructions and pins .

July 11, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent!

Excellent service!
Excellent quality of product!
Replacement slats arrived in less than two days! (original installer quoted 9-10 weeks shipping!
Will certainly use again if needed.

July 6, 2020
Unprompted review
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Reply from Shutterplus

Thanks very much Nick for the Excellent review!
Regards,
Shutterplus.

Rated 5 out of 5 stars

Excellent!

We made our first order with Shutterplus in autumn 2019 after moving into our new house and these were fitted by Hugo and the team before Christmas. We cannot fault the shutters in any way! We’ve had nothing to compliments from family and friends and the contact from the team between order and fitting was second to none. Hugo also measured up some more windows while he was here and we’ve just recently placed another order to finish off some of the other bedrooms.

July 2, 2020
Unprompted review
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Reply from Shutterplus

Thanks Stephen for this review.

Rated 5 out of 5 stars

Excellent service

Items delivered extremely quickly

July 2, 2020
Unprompted review
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Reply from Shutterplus

Thanks for taking the time to give us a review Graham.

Rated 5 out of 5 stars

What an amazing experience and so quick…

What an amazing experience and so quick and professional...we were a bit of a trend setter and our shutters are 17 years old and need a bit of maintenance....parts no problem
Thank you shutter plus !!!

June 19, 2020
Unprompted review
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Reply from Shutterplus

Many thanks for your generous review Jenny.

Rated 5 out of 5 stars

Great service

Great service and items ordered were perfect.

June 11, 2020
Unprompted review
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Reply from Shutterplus

Thank you Paul. Glad we could help.

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