Excellent and fast support. I send wrong value to my other wallet and in minutes support solve my problem.
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See what reviewers are saying
I had an issue with my transaction being stuck, though I was scammed, contacted support and within 2 minutes (yes, 120 seconds) they manually pushed the order AND received the money. Lowest fees and f... See more
I accidentally sent money twice and they had support refund me. Not just a refund but in a timely manner, something you don’t usually get off finance or fintech related apps. Used this service reliabl... See more
Sideshift.ai has been a really great experience for me, it is super easy and smooth, I get to easily bridge my assets without even connecting my wallet, just by scanning the QR and even if I make any... See more
Company details
Written by the company
Trade between BTC, ETH, SOL and 200+ other coins. Sent directly to your wallet.
Contact info
Paradigm Ltd c/o IIC Management Company Ltd 858 Zenway Blvd, Frigate Bay, P.O. Box 2086, 0000, Basseterre, St. Kitts & Nevis
- hello@sideshift.ai
- sideshift.ai
You should know
Replied to 33% of negative reviews
Typically replies within 24 hours
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fantastic product
fantastic product. makes it easy to transfer and bridge tokens anywhere
Extremely fast and proactive support
Extremely fast and proactive support team. I have made a mistake during one of my transactions and they resolved it and recovered the funds within 3 days. I highly recommend the platform!
I set a low-priority gas fee - Support Amazing
I was able to see the chat and talk to Tri, it was an amazing experience! Support 1000/1000 grade. Thank you very much!
Object: I set a low-priority gas fee in MetaMask, which caused the deposit to fall below the minimum amount.
Great Platform, great support, recommended!
Since I started using the platform, I had 2 issues and the support team and recovery team were very responsive and provided fast resolution. Great Service!
all great they help recovered funds…
all great they help recovered funds lost
great team!!!!!
Transparency
Transparency. it's all about. Linked from Bitcoin.com wallet. The follow up was extremely effective and easy. AI did the job
Fast, Reliable, and Secure Crypto Mixing
SideShift offers incredibly fast, reliable, and secure crypto mixing. I’m really grateful for your service
Great bridge
Great bridge! It has liquid support and charges 2% per trade
i sent eth on wronchain from my order…
i sent eth on wronchain from my order but immediately the team help me out to get it back
bullisn on sideshift
Great customer service!
Great customer service! I made a mistake by sending Polygon tokens to the ETH chain instead of the Polygon chain, and they helped me immediately. Thanks! Best regards from Switzerland!
Best «bridge» I’m aware of in crypto
Best «bridge» I’m aware of in crypto. Been doing crypto full time for close to 5 years, so I’ve used a lot of services similar to sideshift. Noone compares. It’s fast, simple, safe and their customer support has saved my ass (user mistakes) on multiple occasions. All bridges are a risk, and one can never fully trust any, but sideshift is my go-to (cex could be safer, but kyc blabla)
My experience isn't extensiveYou rarely find anything like it.
My experience isn't extensive, but I sent an amount less than the minimum and didn't lose any coins. Instead, I was asked to return my wallet, and it was returned. Some banks require that deposits below the minimum amount not be returned, and that's what happened to me. However, this experience prompted me to rate it 5 stars, while respecting their actions.
I accidentally sent money twice and…
I accidentally sent money twice and they had support refund me. Not just a refund but in a timely manner, something you don’t usually get off finance or fintech related apps. Used this service reliably over 50 times
Glitch free crypto bridging
Glitch free crypto bridging. Used a few times now
It's easy to use
7 days?
I just wanted to swap BTC to LTC while the rate was good, all within Trezor.
I didn’t receive any warnings or notifications - nothing.
They decided to hold my money for 7 days!!!
When I asked them to simply cancel the transaction, they just ignored me and kept saying to wait. I only asked for a cancellation, but they took my money and are just holding it.
Do not use this service - they’re probably running your funds through their own purposes while telling you it’s about some so-called risks.

Reply from SideShift.ai
Amazing and quick customer service
Amazing and quick customer service. I'm really impressed!
support team
I’ve been using @sideshiftai for the past 6 months and have never had any problems. Their bridges are very fast and inexpensive for transferring crypto. I accidentally sent my funds to the wrong address, and within a few days, I received my money back. I’m truly amazed by the support from the team and just wanted to say thank you!
Fast and security transaction
Fast and security transaction, attention fast.
great support
sideshift.ai’s support team delivered exceptional service, resolving my issue swiftly and with professionalism. Their responsiveness and in-depth knowledge made the process seamless, leaving me confident in their platform and support infrastructure. Highly recommend for secure, user-friendly cross-chain solutions!
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