Sigma Sports - Oakham Reviews 

621
TrustScore 5 out of 5

4.9

South Street, LE15 6HY Oakham, England, GB


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Rated 5 out of 5 stars

Very friendly helpful staff, lots of choice for cyclists from bikes, clothing and accessories. Booked a cycle fit following a change of bike, Andrew is always very friendly, helpful and knowledgeable... See more

Rated 5 out of 5 stars

Great service. Good choice of premium apperel that I was looking for. Initial interest ion with in store staff (Oakham) and online chat gave me good guidance on garment sizing. Item I ordered was out... See more

Rated 4 out of 5 stars

Bought my second expensive bike from Sigma in a year. All the basics were done very well - correct bike, built well, available on time, set to my measurements… Just left a little disappointed that no... See more

Rated 5 out of 5 stars

Went to Sigma as it was my nearest proper bike shop, I couldn't be happier with my experience. From the initial consolation with Will to determine what sort of bike and size I needed to explaining the... See more


Company details

  1. Bicycle Store
  2. Bike Accessories Store
  3. Running Store

Written by the company

We sell only the best in road cycling and triathlon bikes, cycling clothing, accessories and running and swimming products, backed up by our industry-leading customer care and superior knowledge from people who love the products we sell. Shop online or visit our London or Midlands stores or use our Reserve and Collect service.

About Sigma Sports

Written by the company

Easy Returns!
Sigma Sports will fully refund products for a period of 30 days. Some restrictions apply.
Free UK Delivery!
We offer a free delivery service on all orders over £60.00 shipped to the UK mainland!
Save £25 Off Your First Order
New customers can save up to £25 off their first order. Sign-up to the Sigma Sports newsletter at sigmasports.com. Some restrictions apply.
0% Finance
Now offering 0% finance for UK customers, on a huge range of bicycles, wheels, components and accessories. For full details visit our website.
Worldwide Delivery
Shop in your local currency and pay with your local payment method. We ship worldwide with DHL at competitive delivery prices.
Shop on the Sigma Sports app!
Shop on the Sigma Sports mobile phone iOS or Android app for a quick and easy shopping experience. Available now to UK customers.

Contact info

  • South Street, LE15 6HY, Oakham, England, United Kingdom

  • 0333 006 8833

4.9

Excellent

TrustScore 5 out of 5

621 reviews

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4.9

All reviews

(621)

3,735 reviews in the last 12 months

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Rated 5 out of 5 stars

Good Service

I asked to be informed when my item was back in stock. Sigma did this and despatched the item the same day. My one slight issue is with Royal Mail who threw the parcel over a gate without telling me.

August 27, 2026
Rated 5 out of 5 stars

Excellent Experience From Start to Finish

I visited Sigma looking for a new pair of cycling shoes because I was experiencing pain while riding. Rather than simply selling me an expensive pair of shoes, the team advised that a bike fit would be the best first step. They explained that the shoes might not be the root cause of the problem, and that spending a lot of money on footwear without first addressing my bike setup could leave me with a product that might not solve the issue and couldn't be returned once used.

To be honest, I was initially sceptical and thought, "Here we go, they're going to fleece me." But the more I thought about it, the more it made sense.

A week later, I booked a bike fit with Andrew. He was a genuinely down-to-earth guy who clearly knows his trade. I immediately felt at ease, and I'm sure anyone else would too.

We spent around three hours working through the fit. Andrew adjusted my saddle position to eliminate pressure points and distribute my weight more evenly, along with making several other adjustments. He also carried out a shoe fit assessment as part of the process.

My goal was simple: to ride comfortably and without pain. I've now been out on several rides since the fitting. While my speed hasn't changed, I now have zero leg pain, zero back pain, and no more pins and needles in my hands.

The whole experience was worth every penny. I certainly didn't get fleeced. Instead, I received a professional, friendly, and honest service that genuinely solved my problems.

If you're suffering from discomfort while riding, then, as Nike says, "Just Do It." Book a bike fit with Sigma. At £250, it's one of the best investments I've made for a pain-free ride

August 21, 2026
Rated 5 out of 5 stars

Excellent bikes and excellent customer service

Went to Sigma as it was my nearest proper bike shop, I couldn't be happier with my experience. From the initial consolation with Will to determine what sort of bike and size I needed to explaining the models to eventually picking the bike up it went smoothly. Will definitely use Sigma for any bikes and accessories in the future

August 24, 2026
Rated 5 out of 5 stars

Very friendly helpful staff

Very friendly helpful staff, lots of choice for cyclists from bikes, clothing and accessories. Booked a cycle fit following a change of bike, Andrew is always very friendly, helpful and knowledgeable which puts you at ease during the bike fit. Makes a world of difference when the bike is set up. Highly recommended the Oakham store

August 20, 2026
Rated 5 out of 5 stars

Fantastic experience buying my new bike

Fantastic experience buying my Domane SL 7 with Sigma Sports! From the initial consultation, through to collection, Kane, the store supervisor was really helpful and took his time to help and explain things so i got the right setup for my needs. Professional, knowledgeable, and brilliant customer service throughout. I will definitely be back!

August 22, 2026
Unprompted review
Rated 2 out of 5 stars

Gold service disappointment

Gears were not indexed properly was ghost shifting immediately, changed my perfectly good expensive gold chain which I didnt ask them to.

August 11, 2026
Sigma Sports - Oakham logo

Reply from Sigma Sports - Oakham

Hi Chris

Thank you for taking the time to leave a review. We appreciate all customer feedback and take it seriously as part of our commitment to continually improving our service.

I was concerned to read your comment regarding the replacement of your gold chain, as this does not align with our records of the service. During the inspection, our mechanic identified that the chain was worn and recommended that it be replaced. Our records indicate that the required replacement parts were discussed with you and agreed upon before the work was carried out.

We have a clear policy of obtaining customer approval before replacing any parts, precisely to avoid any misunderstanding around additional work or costs.

Following the service, your bike was test-ridden by our Head Mechanic and was operating correctly at that time.

I also note that new inner gear cables were fitted during the service. Although we pre-stretch new cables when fitting them, they can settle slightly during the initial period of use and may subsequently require some minor re-tensioning. This is a normal part of the bedding-in process.

We would be very happy to take a look at this for you. If you would like to bring the bike back into the store, we can check and re-tension the cables as a complimentary service while you wait.

We hope this helps clarify the work carried out, and we would welcome the opportunity to ensure everything is operating as it should.

Many thanks,

Zoe
(Oakham Store Manager)

Rated 5 out of 5 stars

Great service

Great service. Good choice of premium apperel that I was looking for. Initial interest ion with in store staff (Oakham) and online chat gave me good guidance on garment sizing. Item I ordered was out of stock, but was notified within a couple of days it was back in stock - delivered promptly once order confirmation was processed. Very pleased with Sigma’s service.

August 12, 2026

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