Very helpful in helping me choose the best pashmina to suit for a trip to the opera. When the post let us down Signature Cashmere sent another by special delivery to make sure I received it on time. A... See more
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Review summary
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What people talk about most
Based on these reviews
Easy to navigate website describing the goods on offer. Good choice of colours styles and weight. I chose a bright blue ring scarf. It was a bit pricy compared to other sites offering similar items bu... See more
I now have two pashminas in different colours that I bought for two weddings. They are lovely colours and beautifuly soft cashmere. The different available sizes is very useful. The customer servi... See more
Fabulous pashmina, I was worried the colour would not be as I hoped but it was a beautiful burnt orange. It does crease when folded but these fell out easily. Item was delivered safely and was well pa... See more
Company details
Written by the company
Signature Cashmere is a family-run business owned and managed by Robert and Katy Appleford. Located in Kent, England, we have been selling high quality pashmina and cashmere clothing since 2003, when we first launched Passionate About Pashmina. We have a long-lasting relationship with a reliable and trusted supplier in Nepal. Our supplier, Jitendra, has a small factory employing 25 local men and women in Kathmandu. Jitendra started his business in 1998 and has always produced the highest-quality pashminas and cashmere clothing for us. Our garments are expertly hand made by skilled craftsmen and women from the local community near Kathmandu. Our supplier also contributes to the local community by sponsoring two places at a local orphanage, which supports children with HIV. In 2022, we rebranded our business to become Signature Cashmere. We continue to provide the same high-quality pashmina and cashmere clothing and we are still Passionate about Pashmina! Over 20 years we have established a loyal customer base and we are proud to have served thousands of satisfied customers, a large number of whom come back to us again and again. We aim to provide unparalleled personal service to our loyal customers, with satisfaction guaranteed, and we are always happy to help our customers choose the right items. Our aim is to be both friendly and professional, and we hope that our customers continue to be delighted with our pashmina and cashmere products.
Contact info
United Kingdom
- signaturecashmere.com
4.8
Excellent
361 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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Quality service.
Always fast and efficient service. The products are of excellent quality. Have used them a number of times in the past. Would recommend then to friends and family.
April 4, 2026
Stress free all the way
Great online experience, never buy to much online but this was so stress free from the ordering to the very quick delivery. Very satisfied customer 👌
March 27, 2026
As always beautiful cashmere wrap……
As always beautiful cashmere wrap… gorgeous colours fabulous material … I’ve had several cashmere wraps & it’s a super company to order from.
March 24, 2026
All good!
Speedy delivery.
Lovely quality.
Perfect colour and size from a great selection.
March 12, 2026
got what I ordered and swiftly delivered
February 28, 2026
Disappointed with quality
Dealing with the company was easy. However, when my cashmere wrap arrived I was gobsmacked the package was so small. This is more a scarf than anything that might keep you a bit warm. It was several months before I used it; everything snags on it and I treat my clothes gently. Very disappointing.
You’ve queried whether my order and response was genuine. Order 5616, and I used the card you put in with the product, so I know I’m right . It is the size advertised so my comments about how thin the item is and how it snags still stand.
December 20, 2025
Unprompted review
Reply from Signature Cashmere
Hello, thanks for taking the time to write a review.
We always aim to resolve any issues with our customers if they contact us directly to ensure complete customer satisfaction. We are very surprised by your comments, especially in relation to the size of the item, as you ordered the stole (70cmx200cm) and the details of all our items, including the dimensions, are all available on the website. If you received the wrong item we are very sorry and we will do everything we can to rectify this. Please contact us directly and we will be very happy to resolve this to your satisfaction.
Kind regards
Robert and Katy
Pashmina wrap for a wedding
My order arrived incredibly quickly. Just took a couple of days and that included a weekend.
The wrap is a lovely plum colour and goes well with an outfit I have for my son's wedding. The cashmere and silk make a great combination and feel very good quality.
I will definitely use this company again.
March 9, 2026
Unprompted review
Unfortunate poor packaging
The Scarf itself is beautiful. The packaging on the other hand, was woeful.
Signature Cashmere charged £8.95 for a gift box which did a huge disservice to the item. The box looked very average and cheap… certainly not the quality that should be associated with your product.
February 15, 2026
Reply from Signature Cashmere
Hello, many thanks for providing a review on Trustpilot. We appreciate your feedback and we take your comments seriously. We are sorry that you feel the gift packaging was inadequate. This is the first time that we have received this feedback, as the gift box and wrapping that we use is clearly shown on the website and we always receive good feedback from other customers. We tried to call you to discuss your feedback, as we are keen to resolve this to your satisfaction.
We are delighted that you like the quality of the scarf. Please let us know if I can help with anything else.
Kind regards,
Robert and Katy
Signature Cashmere
Great customer service
Great customer service, very prompt response.
The product was delivered on time. And even though there was a slight mix up with my order, I got a written acknowledgment, apology and an offer to resend the corrected order immediately.
Love the pashmina❤️🥂
February 16, 2026
Beautiful scarf
Easy to order. Very quick delivery. Very high quality beautiful scarf
February 23, 2026
This was a 40th Birthday present for my…
This was a 40th Birthday present for my neice and we were. delighted with it. The colour was perfect and also the quality, thankyou, Ann Wager
January 29, 2026
Beautiful, soft and warm
I am delighted with my large cashmere and silk scarf. It is so soft, great width and length - and beautifully packaged too. Just a minor detail- the sapphire colour is not as bright as the website photo, but a nice colour nonetheless.
February 8, 2026
The pashmina was beautiful
The pashmina was beautiful. Unfortunately, the colour was not suitable for my outfit. Communication was clear and easy. The return process was simple and of free of charge.
January 30, 2026
very quick delivery and lovely stole
January 30, 2026
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