Signature Pharmacy Reviews 

3,717
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 1,607 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the quick and efficient delivery service, often receiving their orders faster than expected and sometimes even on the same day. Many people appreciate the careful packaging, especially for temperature-sensitive items, ensuring products arrive in good condition. The ordering process and overall user experience are consistently praised for being easy, seamless, and straightforward, with excellent communication and helpful staff. However, some customers also noted issues with delivery, experiencing delays, inaccurate delivery times, or unfulfilled promises regarding same-day or next-day service. These instances sometimes led to inconvenience, such as needing to collect medication elsewhere or receiving it later than anticipated.

What people talk about most

Delivery service

Customers had positive experiences with delivery service, frequently praising its speed and efficiency, with... See more

Service

Reviewers highlight positive aspects of service, often praising its efficiency, speed, and professionalism.... See more

Order

Clients share positive opinions on order, with many reviewers finding the ordering process easy,... See more

User experience

Users describe positive interactions with user experience, consistently finding the process easy, seamless,... See more

Product

Customers consistently note ambiguous experiences with product delivery and quality. Many reviewers praise... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was expecting this to be expensive, but I got next day delivery and at a price that was less than the NHS prescription cost when I went to the GP to discuss it more in person. As a private prescript... See more

Company replied

Rated 5 out of 5 stars

I have nothing negative to say! The response to my request for medication was quick and efficient. The package arrived on one of the hottest days of the year. I was worried because I knew that the med... See more

Company replied

Rated 5 out of 5 stars

Great service The prescription was well packaged with care including box foil container and ice pack Staff are helpful and friendly especially Abersheik Thank you guys

Rated 5 out of 5 stars

Great customer service - local pharmacies couldn’t help at all. This is my second time using Signature pharmacy and I will definitely use them again, and recommend them wholeheartedly!

Company replied


Company details

  1. Pharmacy
  2. Online Pharmacy

Written by the company

At Signature Pharmacy, we have made it our mission to provide a fast, free and discrete medication delivery service for your private and NHS prescriptions.

Written by the company

UK Registered Pharmacy
We are an online pharmacy regulated and registered with the General Pharmaceutical Council and we are an NHS service provider
Deliveries 7-days a week
We deliver 7-days-a-week across the UK. We are open from 9 am - 5 pm Monday to Friday and 9 am - 1 pm on weekends.
Free Prescription Delivery Service
We deliver your private prescriptions and NHS prescriptions for free seven days a week within London and next day nationwide.

NHS Repeat Prescriptions

Get Your NHS Prescriptions Delivered For Free

Get Your NHS Prescriptions Delivered For Free
Are you looking for an easy way to manage your repeat prescription? We understand how hard it can be to find the time to visit your GP or pharmacy to collect your medication. With our free prescription delivery service, you can manage your prescriptions on the move and have your medicines delivered directly to your door. Find out more and sign up online at https://www.signaturepharmacy.co.uk/nhs-prescription-delivery/

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

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4.6

All reviews

(3,717)

1,437 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

great service

Easy to order, delivery very quick after order and delivered in time frame given.
Excellent service.

June 24, 2026
Signature Pharmacy logo

Reply from Signature Pharmacy

Dear Eileen,

Thank you so much for taking the time to share your wonderful 5-star review with us.

We’re truly grateful for your kind feedback and are delighted to hear that you had such a positive experience with Signature Pharmacy. Knowing that we have been able to provide a service that made things easier and more convenient for you means a great deal to our whole team.

At Signature Pharmacy, we always strive to deliver a service that is professional, dependable, and centred around our customers’ needs. Your feedback is a lovely reminder that the care and dedication our team puts in every day is making a real difference.

Thank you once again for choosing Signature Pharmacy and for trusting us with your care. We genuinely appreciate your support and your recommendation, and we look forward to continuing to provide you with the same high standard of service whenever you need us.

With our sincere thanks and warm wishes,

Signature Pharmacy Team

Rated 5 out of 5 stars

The service was spot on.

The service was spot on.

June 12, 2026
Signature Pharmacy logo

Reply from Signature Pharmacy

Dear Rosemay,

Thank you so much for your lovely 5-star review.

We're delighted to hear that you had a positive experience with Signature Pharmacy. Your kind words mean a great deal to our team and encourage us to continue providing the reliable and caring service our customers deserve.

Thank you for choosing Signature Pharmacy. We truly appreciate your support and look forward to helping you again in the future.

With our sincere thanks and best wishes,
Signature Pharmacy Team

Rated 5 out of 5 stars

For me it was the speed with which they…

For me it was the speed with which they processed the prescription. It was timely.
Is the first time I had to do this and it was of great help.

June 24, 2026
Signature Pharmacy logo

Reply from Signature Pharmacy

Dear Ana,

Thank you so much for taking the time to share your wonderful 5-star review with us.

We’re truly grateful for your kind feedback and are delighted to hear that you had such a positive experience with Signature Pharmacy. Knowing that we have been able to provide a service that made things easier and more convenient for you means a great deal to our whole team.

At Signature Pharmacy, we always strive to deliver a service that is professional, dependable, and centred around our customers’ needs. Your feedback is a lovely reminder that the care and dedication our team puts in every day is making a real difference.

Thank you once again for choosing Signature Pharmacy and for trusting us with your care. We genuinely appreciate your support and your recommendation, and we look forward to continuing to provide you with the same high standard of service whenever you need us.

With our sincere thanks and warm wishes,

Signature Pharmacy Team

Rated 5 out of 5 stars

delivery on time

First time of use no complaints.

June 24, 2026
Signature Pharmacy logo

Reply from Signature Pharmacy

Dear Wilson,

Thank you so much for your lovely 5-star review.

We're delighted to hear that you had a positive experience with Signature Pharmacy. Your kind words mean a great deal to our team and encourage us to continue providing the reliable and caring service our customers deserve.

Thank you for choosing Signature Pharmacy. We truly appreciate your support and look forward to helping you again in the future.

With our sincere thanks and best wishes,

Signature Pharmacy Team

Rated 5 out of 5 stars

Excellent next day delivery and well…

Excellent next day delivery and well packed for heat

June 23, 2026
Signature Pharmacy logo

Reply from Signature Pharmacy

Dear Christine,

Thank you for your lovely review.

We're so pleased to know that your experience with Signature Pharmacy was a positive one. Hearing that we've provided the service our customers deserve is always incredibly rewarding, and your kind words have been shared with our team.

Thank you for trusting us with your care and for recommending our service. We genuinely appreciate your support and look forward to being here for you whenever you need us.

With our sincere thanks and best wishes,

Signature Pharmacy Team

Rated 5 out of 5 stars

Super quick and efficient pharmacy…

Super quick and efficient pharmacy every time.

December 2, 2025
Signature Pharmacy logo

Reply from Signature Pharmacy

Dear Ruth,

Thank you so much for your lovely 5-star review.

We're delighted to hear that you had a positive experience with Signature Pharmacy. Your kind words mean a great deal to our team and encourage us to continue providing the reliable and caring service our customers deserve.

Thank you for choosing Signature Pharmacy. We truly appreciate your support and look forward to helping you again in the future.

With our sincere thanks and best wishes,
Signature Pharmacy Team

Rated 5 out of 5 stars

Very quick delivery

Very quick delivery, well.packaged.

June 17, 2026
Signature Pharmacy logo

Reply from Signature Pharmacy

Dear Elizabeth,

Thank you so much for your kind 5-star review.

We're thrilled to hear that you had a great experience with Signature Pharmacy. Your feedback means a lot to our team and we truly appreciate you taking the time to share it.

Thank you for your continued trust and support. We look forward to providing you with the same high level of service in the future.

With our sincere thanks and best wishes,

Signature Pharmacy Team

Rated 5 out of 5 stars
Signature Pharmacy logo

Reply from Signature Pharmacy

Dear Kate,

Thank you for your wonderful review and for awarding us 5 stars.
We truly appreciate you taking the time to share your experience.

Positive feedback like yours means so much to everyone at Signature Pharmacy and motivates us to continue delivering the highest standard of care and service.

We're so pleased that we were able to meet your expectations, and we hope your experience gives others confidence when choosing Signature Pharmacy.

Thank you once again for your support. We look forward to helping you again in the future.

With our sincere thanks and best wishes,

Signature Pharmacy Team

Rated 5 out of 5 stars

Excellent and professional service

Excellent and professional service. Prompt and efficient.

June 23, 2026
Signature Pharmacy logo

Reply from Signature Pharmacy

Dear Neil,

Thank you for your lovely review.

We're so pleased to know that your experience with Signature Pharmacy was a positive one. Hearing that we've provided the service our customers deserve is always incredibly rewarding, and your kind words have been shared with our team.

Thank you for trusting us with your care and for recommending our service. We genuinely appreciate your support and look forward to being here for you whenever you need us.

With our sincere thanks and best wishes,

Signature Pharmacy Team

Rated 5 out of 5 stars

Good delivery service

Good delivery service

June 22, 2026
Signature Pharmacy logo

Reply from Signature Pharmacy

Dear Nigel,

Thank you for your lovely review.

We're so pleased to know that your experience with Signature Pharmacy was a positive one. Hearing that we've provided the service our customers deserve is always incredibly rewarding, and your kind words have been shared with our team.

Thank you for trusting us with your care and for recommending our service. We genuinely appreciate your support and look forward to being here for you whenever you need us.

With our sincere thanks and best wishes,

Signature Pharmacy Team

Rated 5 out of 5 stars
Signature Pharmacy logo

Reply from Signature Pharmacy

Dear Glynis,

Thank you for your lovely review.

We're so pleased to know that your experience with Signature Pharmacy was a positive one. Hearing that we've provided the service our customers deserve is always incredibly rewarding, and your kind words have been shared with our team.

Thank you for trusting us with your care and for recommending our service. We genuinely appreciate your support and look forward to being here for you whenever you need us.

With our sincere thanks and best wishes,

Signature Pharmacy Team

Rated 5 out of 5 stars

Good Service

Was able to help

June 22, 2026
Signature Pharmacy logo

Reply from Signature Pharmacy

Dear Tarik,

Thank you so much for your lovely 5-star review.

We're delighted to hear that you had a positive experience with Signature Pharmacy. Your kind words mean a great deal to our team and encourage us to continue providing the reliable and caring service our customers deserve.

Thank you for choosing Signature Pharmacy. We truly appreciate your support and look forward to helping you again in the future.

With our sincere thanks and best wishes,
Signature Pharmacy Team

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Easy online checkout. Thank you 5*

June 22, 2026
Signature Pharmacy logo

Reply from Signature Pharmacy

Dear Lorena,

Thank you so much for your kind 5-star review.

We're thrilled to hear that you had a great experience with Signature Pharmacy. Your feedback means a lot to our team and we truly appreciate you taking the time to share it.

Thank you for your continued trust and support. We look forward to providing you with the same high level of service in the future.

With our sincere thanks and best wishes,

Signature Pharmacy Team

Rated 5 out of 5 stars

Very easy and straightforward to order…

Very easy and straightforward to order prescription and delivered next day. Highly recommend.

June 22, 2026
Signature Pharmacy logo

Reply from Signature Pharmacy

Dear Patricia,

Thank you so much for taking the time to share your wonderful 5-star review with us.

We’re truly grateful for your kind feedback and are delighted to hear that you had such a positive experience with Signature Pharmacy. Knowing that we have been able to provide a service that made things easier and more convenient for you means a great deal to our whole team.

At Signature Pharmacy, we always strive to deliver a service that is professional, dependable, and centred around our customers’ needs. Your feedback is a lovely reminder that the care and dedication our team puts in every day is making a real difference.

Thank you once again for choosing Signature Pharmacy and for trusting us with your care. We genuinely appreciate your support and your recommendation, and we look forward to continuing to provide you with the same high standard of service whenever you need us.

With our sincere thanks and warm wishes,

Signature Pharmacy Team

Rated 5 out of 5 stars

Fast service with next day delivery by…

Fast service with next day delivery by DHL

June 22, 2026
Signature Pharmacy logo

Reply from Signature Pharmacy

Dear Elizabeth,

Thank you so much for your kind 5-star review.

We're thrilled to hear that you had a great experience with Signature Pharmacy. Your feedback means a lot to our team and we truly appreciate you taking the time to share it.

Thank you for your continued trust and support. We look forward to providing you with the same high level of service in the future.

With our sincere thanks and best wishes,

Signature Pharmacy Team

Rated 5 out of 5 stars

Delivery service

Excellent service and delivery, we will use again.

June 20, 2026
Signature Pharmacy logo

Reply from Signature Pharmacy

Dear Nicola,

Thank you so much for your kind 5-star review.

We're thrilled to hear that you had a great experience with Signature Pharmacy. Your feedback means a lot to our team and we truly appreciate you taking the time to share it.

Thank you for your continued trust and support. We look forward to providing you with the same high level of service in the future.

With our sincere thanks and best wishes,

Signature Pharmacy Team

Rated 5 out of 5 stars

I have nothing negative to say

I have nothing negative to say! The response to my request for medication was quick and efficient. The package arrived on one of the hottest days of the year. I was worried because I knew that the medication was supposed to be stored in a cold temperature. When I opened it, the medication was carefully wrapped within frozen gel packs. Obviously they had started to melt but the medication was still cool. I will need to re-order in 3 weeks and trust and hope that I will receive the same efficient service.

June 21, 2026
Signature Pharmacy logo

Reply from Signature Pharmacy

Dear Jacqueline,

Thank you so much for taking the time to leave us such a wonderful 5-star review.

We are delighted to hear that you had a positive experience with Signature Pharmacy and that your medication arrived promptly and safely. We completely understand your concerns about temperature-sensitive medication, especially during warmer weather, and we are pleased to hear that the cold packaging helped ensure your medication arrived in good condition.

Our team works hard to provide a reliable, efficient, and safe service for all our patients, and your kind feedback means a great deal to us.

We look forward to supporting you again with your orders and continuing to provide the same high standard of care.

Thank you for choosing Signature Pharmacy.

Rated 5 out of 5 stars

In stock item and quick delivery

Had the prescription in stock when the local pharmacy didn’t. Got it delivered same day which was amazing.

June 21, 2026
Signature Pharmacy logo

Reply from Signature Pharmacy

Dear Beatrice,

Thank you for your lovely review.

We're so pleased to know that your experience with Signature Pharmacy was a positive one. Hearing that we've provided the service our customers deserve is always incredibly rewarding, and your kind words have been shared with our team.

Thank you for trusting us with your care and for recommending our service. We genuinely appreciate your support and look forward to being here for you whenever you need us.

With our sincere thanks and best wishes,

Signature Pharmacy Team

Rated 5 out of 5 stars

Exceptional customer service

Exceptional customer service, speed and updated!

June 21, 2026
Signature Pharmacy logo

Reply from Signature Pharmacy

Dear Pamela,

Thank you so much for your lovely 5-star review.

We're delighted to hear that you had a positive experience with Signature Pharmacy. Your kind words mean a great deal to our team and encourage us to continue providing the reliable and caring service our customers deserve.

Thank you for choosing Signature Pharmacy. We truly appreciate your support and look forward to helping you again in the future.

With our sincere thanks and best wishes,

Signature Pharmacy Team

Rated 5 out of 5 stars
Signature Pharmacy logo

Reply from Signature Pharmacy

Dear Paul,

Thank you so much for your kind 5-star review.

We're thrilled to hear that you had a great experience with Signature Pharmacy. Your feedback means a lot to our team and we truly appreciate you taking the time to share it.

Thank you for your continued trust and support. We look forward to providing you with the same high level of service in the future.

With our sincere thanks and best wishes,

Signature Pharmacy Team

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