SignMonkey Reviews 453

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products and the excellent customer service they received. Many people found the staff to be incredibly helpful and communicative throughout the entire process, making the user experience smooth and enjoyable. Reviewers frequently highlighted the ease of installation and the overall professional appearance of the signs. However, some customers also noted occasional issues, such as missing mounting templates or minor imperfections like loose lights or debris inside the signs upon arrival. A few people also mentioned that the brightness of their sign was not as expected, or that there were some communication challenges regarding replacements or order updates.

What people talk about most

Product

Customers had positive experiences with the product. Many reviewers praised the quality and appearance of the... See more

Quality

Users describe positive interactions with quality. Many customers report that the product quality was "above... See more

Staff

Consumers find staff to be positive. Many reviewers praise the team for being great to work with, helpful,... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the excellent... See more

User experience

Clients share positive opinions on user experience. Many reviewers found the website super easy to use,... See more

Based on these reviews

Rated 5 out of 5 stars

Great communication from design and planning. Hit a hiccup when sign arrived, established date was incorrect. Understand the confusion though as there was some back and forth. SignMonkey sent out... See more

Rated 5 out of 5 stars

Luminous Glow Esthetics, a day spa, in Hazard, KY, would recommend Sign Monkey to anyone wanting a quality product for the business. Sign Monkey staff was quick to respond to our inquiry, generated t... See more

Rated 5 out of 5 stars

To start, the website was super easy to use. The contact prior to production was well needed in our case. Communication from shipping to arrival was spot on. We didn't receive our mounting template bu... See more

Rated 5 out of 5 stars

Sign Monkey was wonderful. We were searching all over for a company to make our Luminous Girl logo for the front of the building. Within minutes of reaching out to you and sending a PDF of the girl,... See more


Company details

  1. Sign Shop

Information provided by various external sources

Wholesale Channel Letters, Raceway Mounted Letters and Self Contained Shape signs. Sign Monkey features easy Installation and wholesale prices.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

453 reviews

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1-star

Replied to 33% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

It’s great!

Thank you for the perfect sign. We will be number one in Beverly Hills because of our great sign

April 20, 2024
Rated 5 out of 5 stars

Great experience and product!

Carl from Sign monkey really made the process easy. He is a great communicator!
I received assistance with my building permits, clear instructions and the product was actually fun to install…
At night when the sign is illuminated, customers can’t help but look at it it’s so bright and stands out so well. Very happy with everything.

January 10, 2024
Unprompted review
Rated 5 out of 5 stars

Easy ordering system.

Easy ordering system.
Helpful customer service
Detail oriented before the job went into production
Sign is sturdy and high quality fabrication
Great experience!

February 8, 2024
Rated 5 out of 5 stars

We LOVE our sign Swirls Kinston

We LOVE our sign! It is well built, bright and a showstopper paired with our perimeter lighting. The order process was easy and quick. We received our sign quickly and set up was a breeze! If you have any doubts, don’t! The only thing you will regret is not ordering sooner

January 8, 2024
Rated 5 out of 5 stars

Excellent product !!!

I am very happy with the work of this company, they are very polite in their service, they leave no doubts about the details, they meet the delivery deadline, the packaging and transportation are extremely safe, and the result was wonderful!!!

January 29, 2024
Unprompted review
Rated 5 out of 5 stars

Niiice!

Everything about your team was great! From the customer service and prompt replies to the design team and the Shipping and unloading. Even the freight driver.
I tried to support local business (3 of them) they suck so bad they made it impossible. Thank you guys.

November 28, 2023
Rated 5 out of 5 stars

Great sign

Great sign. Quick service. Easy installation. Drawings and info needed for permit applications provided…all bases covered. I’d would definitely recommend. 5 stars. Thank y’all at sign monkey

December 13, 2023
Rated 5 out of 5 stars

Great construction, love the sign

I was a little skeptical at first ordering strictly from an online only store. After speaking with Carl and a few other reps, I placed an order for my outdoor sign. It arrived as promised on time and the construction was incredible. I was extremely impressed at how nice the quality of the frame. I was easily able to install everything and it looks wonderful. I have had many people drive by making positive comments about how nice it looks compared to my previously aging sign. Thanks for all the help SignMonkey! Highly recommend this company.

November 21, 2023
Rated 5 out of 5 stars

A sign company you can trust

If you’re looking for a sign company, Look no further with their super pocket book friendly prices and easy online design tools you’ll find most other comparable companies seem like they still operate in the Stone Age. My signs were shipped nearly the whole of the country and arrived in perfect condition. The signs got compliments from our patrons just sitting on the floor!! Great Job!!

November 28, 2023

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