I’m quite happy with my Doro C300 chair. The design is modern and appealing, and the mesh material makes it very comfortable even for extended periods of sitting; perfect for people like me wh... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I’ve just bought the SIHOO Doro C300 and I’m beyond impressed! It’s incredibly comfortable even after hours of sitting — the breathable mesh keeps me cool and the dynamic lumbar support actually adapt... See more
The chair I ordered came with missing parts and screw packs. Contact their customer service and the service is outstanding. Quick response and actions. They arrange shipment for the missing piecies th... See more
The chair was delivered quickly and well packaged. Once built we realised that it wasn't high enough for our purpose, so I contacted customer services to see if there was anything they could do to h... See more
Company details
Written by the company
Sihoo Ergonomic Chairs | Sit Well, Think Better. Sihoo produces cutting-edge ergonomic chairs designed to enhance your well-being, boost your productivity at work, and unleash your creative potential.
Contact info
1224 North King St. , 19801, Wilmington, United States
- support@sihoooffice.com
- sihoooffice.com
4.2
Great
477 reviews
Replied to 37% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
problem receiving purchased product
I purchased two chairs on the same day about 11 days ago, both have the shipping order issued on the Sihoo website ...but when I check the responsible company's(BRT) website it says that only the shipping order has been opened and so far nothing about the product be sent...
November 30, 2024
Unprompted review
Reply from Sihoooffice
Dear Allan Morais Allan Morais,
Thank you for reaching out and sharing your concerns. We sincerely apologize for the delay in the shipment of your order. Due to the high demand during our Black Friday event, we have experienced an influx of orders, which has caused delays in processing and dispatching.
Please rest assured that we are actively working to fulfill all orders as quickly as possible. The shipping order status on BRT indicates that the process is in progress, and your chairs will be dispatched shortly. Once the items are on their way, you will receive a tracking number and updates.
We understand the frustration this has caused and appreciate your patience as we handle each order in the order it was received. Your satisfaction is important to us, and we will ensure that your chairs reach you as soon as possible.
If you have any further questions or require assistance, please don't hesitate to contact our customer service team. We’re here to help.
Best regards,
The Sihoo Team
Order Number 45681
Order Number 45681
Changed my rating after chair was delivered. Actually a very good quality product and it was delivered soon after I complained. It's well made and easy to assemble
My suggestion would be for Sihoo to improve their communications with new customers. Setting out that it's likely to take several weeks to deliver.
The lack of comms I experienced in terms of likely timescale for delivery is what worried me that the Company might not be bona fide.
December 2, 2024
Unprompted review
Reply from Sihoooffice
Dear Paul McC,
Thank you for taking the time to share your experience, and we deeply apologize for the frustration this situation has caused. We understand how disappointing it is to face delays and lack of clear communication, and we sincerely regret that we have not met your expectations.
We have looked into your order and acknowledge the delays you’ve encountered. Your order was unfortunately affected by an issue during processing, and while we had hoped to resolve this promptly, we recognize that the lack of follow-up has compounded the frustration. This is not the level of service we aim to provide, and we genuinely apologize for the inconvenience caused.
Regarding the £30 compensation, we regret that it was not processed as promised, and we will prioritize this matter to ensure it is handled immediately.
To provide you with a clear update, we will escalate this issue to our shipping and fulfillment team. We will contact you directly to confirm the status of your order and provide an updated delivery timeline. We are committed to resolving this as quickly as possible and ensuring you are fully informed of the next steps.
Please accept our sincerest apologies once again, and thank you for your patience. We value your business and are working hard to rectify this situation. If you have any further questions or concerns, please don’t hesitate to reach out to us directly.
Kind regards,
Customer Support Team
Sihoo
Near flawless experience.
I bought the M57, it arrived quickly and it's as good as I hoped it'd be.
I had a loose armrest so I contacted support, they answered quite quickly and they sent me a new one immediately after confirming the issue.
November 25, 2024
Unprompted review
Team was helpful and replied to all my…
Team was helpful and replied to all my inquiries very quickly. I recommend
November 28, 2024
Unprompted review
Bought a c300 chair
Bought a c300 chair, not cheap, put it together, took over an hour and it doesn't work as it should. Incredibly angry! Waited 2 weeks for it to arrive so with the previous feedback I'm not holding out much hope of getting this sorted and will end up going to the bank for a charge back
November 26, 2024
Unprompted review
Reply from Sihoooffice
Dear Ally S,
We are deeply sorry to hear about your experience with your Sihoo C300 chair. We understand how frustrating it must be to wait for your order, only to encounter issues after assembly. This does not reflect the standard of quality and service we aim to provide, and we sincerely apologize for the inconvenience caused.
We would like to make things right for you as quickly as possible. Could you please provide us with your order number and a brief description or photos of the issues you’re experiencing? This will help us better understand the situation and provide a prompt resolution, whether it involves replacement parts, a repair, or another suitable solution.
Your trust is important to us, and we’re committed to ensuring you’re satisfied with your purchase. Please contact our customer service team directly at support@sihoooffice.com, and we will prioritize your case.
Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this matter for you.
Best regards,
Sihoo Customer Support Team
Support does not reply
I bought a chair from the website, send an email yesterday to ask when the delivery day would be and no reply! Also I did the mistake to not pay via PayPal so I will have to wait 30 days to start a claim with my bank. I would expect a reply from a website within 4h, but is not acceptable to wait more than 24h ago.
******* Update ********
After 28h i got a reply. They didn't address me by name, they have said that my chair was out of stock and just in the 23rd of December they would be able to send my chair, but they have one in a different colour, but they didn't add the link to it. To add to this support is in china, I am in the UK. That means that I get a reply at 1am, this means that it takes a huge amount of time to have a reply from them. They offered £30 as a compensation, but I thought that if I had any issues it would be a nightmare, so I just requested my refund that is supposed to get between 1-5 working days. If they were based in the UK and if they would take less time to reply to my emails I might have kept the chair.
November 22, 2024
Unprompted review
Reply from Sihoooffice
Dear Goncalo,
Thank you for reaching out and sharing your concerns. We sincerely apologize for the delay in our response and any inconvenience caused by the uncertainty about your delivery. At Sihoo, we strive to provide timely and efficient service, and we regret that we fell short of your expectations in this instance.
Please rest assured that your order is a priority, and we are actively working to provide you with the delivery details as soon as possible. While we aim to reply within a few hours during our business hours, occasional delays can occur due to high email volumes.
To expedite the resolution, could you please share your order number with us here or resend your email to support@sihoooffice.com? We are committed to resolving this promptly for you.
Thank you for your patience and understanding, and we deeply appreciate your trust in Sihoo.
Best regards,
Sihoo Customer Support Team
I have owned both M57 and M18 Office…
I have owned both M57 and M18 Office chairs and they both are super comfortable, durable, and help my posture significantly. One has the padded cushion and one is a mesh cushion which i actually liked more. I would recommend both to anyone looking for a cozy office chair for longer hours for the price!
-Jordan
November 19, 2024
Unprompted review
Love the chair!
Bought a Sihoo chair for my desk setup at home and I love it! very comfy and sturdy. Great customer service if you need it too!
November 17, 2024
Unprompted review
Underhanded price increase
The M57 office chair was listed at €159, but when I added it to my cart, the price unexpectedly jumped by €10. On top of that, they added another €10 for shipping. This is deceptive and I wouldn't trust this company after this dishonest tactic.
November 14, 2024
Unprompted review
Reply from Sihoooffice
Dear R.,
Thank you for your feedback! We’re sorry to hear about the unexpected pricing experience with the M57 chair.
We strive for transparency in our pricing, and unexpected price changes are certainly not our intention. The initial price reflects the current product offer, but additional factors like taxes, shipping fees, or promotions can sometimes affect the final cost at checkout.
We’d love the opportunity to address this with you directly and ensure you have a smooth experience with our store. Please feel free to reach out to our customer support team with your order details, and we’ll be happy to look into this for you.
Thank you for sharing your feedback with us and allowing us the chance to improve!
Best regards,
The Sihoo Team
I purchased a Sihoo office chair
I purchased a Sihoo office chair, and unfortunately, it arrived with some damage. While it was disappointing to receive a product that wasn’t in perfect condition, I must say the customer support team handled the situation well. They were responsive, understanding, and quick to offer a solution.
The team promptly guided me through each step, making the process much less stressful than I anticipated. It's clear that Sihoo values customer satisfaction, and they made every effort to resolve the issue efficiently. I appreciated the professionalism and support from Sihoo's team.
November 13, 2024
Unprompted review
Great customer service
The purchase was smooth, and the chairs arrived earlier than expected. Although one of the packages arrived damaged, the customer service was responsive and solved the issue very quickly. I highly recommend Sihoo.
November 12, 2024
Unprompted review
Absolute awesome support team
Absolute awesome support team! Helped me solve an issue in record time as well as having high quality products!
November 7, 2024
Unprompted review
Excellent support team
I recently ordered the Sihoo C300 chair in black, and received a confirmation email, but after a few days without a shipment update, I reached out to support and was informed that the black version of the chair was temporarily out of stock due to high demand. Their response was quick and professional. They informed me about the stock issue and even offered a choice: switch to the in-stock white version with a small reimbursement or wait for the next batch of black chairs.
I preferred the black chair, so I asked if they could guarantee it would ship in the next batch. They reassured me, and sure enough, as soon as the restock happened, I got my shipment email. The chair arrived within five business days.
Throughout the process, we exchanged many emails, and every response from the support team was prompt, friendly, and helpful. I’m happy with both the chair and the excellent customer service.
November 7, 2024
Unprompted review
Great service
The customer service was excellent, the chair was comfortable. One of my armrest broke and they were willing to send one for free even after the warranty has expired
November 7, 2024
Unprompted review
AMAZING
Comfortable Chair for my son and the customer service is amazing!!! They have answered all my questions and they resolved any issue I had. I would recommend this chair to anyone i know.
November 3, 2024
Unprompted review
Could not be better.
Great customer service.
Small delivery hiccup, quickly resolved.
Produce arrived perfectly packaged.
Unpacked, easily assembly by one person.
Most comfortable office chair I have ever sat in!!!
Looks super-dooper too.
October 18, 2024
Unprompted review
Reply from Sihoooffice
Dear But from Molan,
We’re truly sorry to hear about the issues you've experienced with your order and the lack of timely communication. This is not the level of service we aim to provide, and we apologize for the frustration this has caused.
Please know that your satisfaction and trust in Sihoo are very important to us. Occasionally, unexpected delays or staffing issues may impact our response times, and it sounds like this unfortunately affected your order.
If your issue is still unresolved, please reach out to us directly at support@sihoooffice.com with your order details, and we'll ensure that your case receives immediate attention. We’re here to make this right and restore your confidence in Sihoo.
Warm regards,
The Sihoo Customer Support Team
Great product
Great product. Provides very good comfort and quality of the product is good. Got what I expected from the photos. Satisfied.
October 22, 2024
Unprompted review
Another review because it's the only way I hear from you...
Order #10854
Well, me again (my third 1-star review of Sihoo Australia as it seems to be the only way I get contact).
Read my other reviews for more detail (cannot recommend enough that you DO NOT order from Sihoo Australia).
It wasn't until I submitted a refund request through PayPay that I was finally able to have an open line of communication with Sihoo.
In this I was informed that my chair was being shipped from overseas and that they could guarantee it was on it's way. I waited, didn't go through with the refund, and heard nothing for months.
Then today, I go onto the courier website and see that it had indeed been delivered a month ago. After several attempts of delivery I heard nothing from the courier, and the chair was shipped back to Sihoo.
I called the courier and they explained that when an item cannot be delivered they contact the supplier and the supplier is to contact the customer for delivery, which of course Sihoo Australia did not do.
SO NOW I have to wait until I hear from Sihoo so they can reship the chair and I am willing to bet that my chair has been sold and I will need to wait for another to be shipped from overseas (even though the website says nothing about a 2 or 3 month shipping time).
I look forward to a generic reply on trustpilot but hopefully this is again reason for contact and the item will be posted again (let's see how long this takes... I initially ordered the chair in JUNE).
October 14, 2024
Unprompted review
Reply from Sihoooffice
Dear klawswithak,
We sincerely apologize for the continued frustration and inconvenience you've experienced with your order. We understand your concerns and want to assure you that we have been actively communicating with Sihoo Australia to address your situation.
It is disappointing to hear about the issues with delivery, and we are working closely with the courier to ensure the chair is reshipped to you as soon as possible. We recognize the importance of keeping you informed and regret that this communication has not met your expectations. Your patience has been greatly appreciated, and we are committed to making this right.
Please know that we will follow up with you directly to ensure this issue is resolved swiftly. Thank you for bringing this to our attention again, and we will do everything we can to ensure a smoother experience moving forward.
Best regards,
Sihoo Customer Support Team
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