Items never arrived. Box was returned to sender due to insufficient address even though everything was filled out correctly when I purchased everything EDIT: Changing to 2 Stars because seller ha... See more
Company replied
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See what reviewers are saying
Its a huge SCAM!! On the 6th of May 2025, I placed an order for some rings & paid €25 as delivery charge. I didn't receive any transaction notification even though my card was debited through pay-pa... See more
Company replied
I ordered 2 in june off of the free ring pay shipping thing. Quality on the first 2 was what i expected by the picture. The order comes in very small package through usps (usa) took about 10 days. Ord... See more
I had two separate issues with my order. I contacted them both times through email, which is my preferred choice, and got responses back in good time (same day or next business day). They understood m... See more
Company replied
Company details
Contact info
Queensgate House, 23 North Park Road, HG1 5PD, Harrogate, United Kingdom
- +1 (818) 538-9977
- info@silkandcotton.store
- silkandcotton.store
3.4
Average
82 reviews
Replied to 25% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing experience !!
Amazing experience !!! Received faster that I think in Canada. Great quality for the price and awesome customer services !!!!
December 13, 2022
Unprompted review
Reply from Silkandcotton
Dear DB Gaming Simulator,
Thank you for your positive Trustpilot review! We're thrilled to hear about your satisfaction with our services. Your feedback is greatly appreciated. We look forward to serving you again in the future.
Best regards,
Kasper
Silk & Cotton
Silk and cotton are a clear scam
Silk and cotton are a clear scam, they are commiting fraud by claiming that they reside in London and that their rings are handcrafted there but if you order them they arrive from China or Estonia, they also claim that their rings are free because business has been going well but that doesn't seem to be the case they instead choose to ask for an absurd price for shipping much higher than the prices of the rings, also if you order a ring they will just order it or something similar to it from AliExpress to your given address,
One more issue I forgot to mention is that they don't answer to emails when I ask why my product hasn't arrived in 2 months
November 4, 2022
Unprompted review
Sells "metal" rings
Sells "metal" rings, order received and it's only plastic, looks very cheap and comes from china when it says "Silk and cotton London".
December 5, 2022
Unprompted review
Reply from Silkandcotton
Thank you for sharing your feedback on Trustpilot. We apologize for any inconvenience caused and regret falling short of your expectations.
Please allow us to resolve this matter by reaching out to our customer support team at info@silkandcotton.store
Best regards,
Kasper
Silk & Cotton
Fantastic customer service
Ordered rings in wrong size and managed to get them replaced. They respond quickly too and overall it was a joyful experience.
December 5, 2022
Unprompted review
Reply from Silkandcotton
Dear brian
Thank you for your Trustpilot review.
We are glad to hear our customer support team was able to help and correct the issue and we're delighted that we met your expectations
We appreciate your trust and look forward to serving you again in the future.
Best regards,
Kasper
Silk & Cotton
The best customer service experience
My order went missing due to human error in my local, the Silk and Cotton team was very nice and patient that helped me tackled and track my order, and they even reship the whole order for me on their expenses! Such amazing and heart-warming company!!
December 5, 2022
Unprompted review
Reply from Silkandcotton
Dear Ken,
Thank you for your positive review on Trustpilot!
We appreciate your feedback and are glad to hear that your experience with our services was positive.
We look forward to serving you again in the future.
Best regards,
Kasper
Silk & Cotton
Great customer service
Ordered 2 rings in different sizes and 1 was slightly too big, I contacted the online chat and it was no issue at all to sort out a replacement, the rings seem to be good quality too
Would definitely recommend
December 1, 2022
Unprompted review
Reply from Silkandcotton
Dear Hubbard
Thank you for your review on Trustpilot! We're thrilled to hear that you had a great experience with our team and products. Providing customer service is our top priority, and we're delighted that we met your expectations. Your satisfaction motivates us to continue delivering excellent solutions. We appreciate your trust and look forward to serving you again in the future.
Best regards,
Kasper
Silk & Cotton
Love this company
I have been ordering rings off of their site for two years now and have yet to be let down. It looks like it's a scam site due to our polluted platforms these days but even when I personally messed up an order, it took them only an hour to respond and correct my mistake. Great business and great people and am happy to keep supporting them.
November 24, 2022
Unprompted review
Reply from Silkandcotton
Dear Landon,
Thank you for your ongoing support and for leaving a positive review on Trustpilot. We deeply appreciate your loyalty and are delighted to have served you consistently over the years.
Your satisfaction is our ultimate reward, and we are thrilled to know that our services have consistently met your expectations. We are committed to maintaining the highest standards and ensuring that you continue to receive exceptional experiences.
Once again, thank you for being a valued customer. We look forward to serving you for many more years to come.
Warm regards,
Kasper
Silk & Cotton
Support
Quality products and a great support. Highly recommended. This is my second order and I will definitely continue buying from them.
November 4, 2022
Unprompted review
Reply from Silkandcotton
Dear Marcelo,
Thank you for your positive Trustpilot review! We are appreciate to hear that you appreciate our customer service. We are delighted to know that we have met your expectations.
Thank you for choosing us. We look forward to serving you with the same outstanding customer service in all your future interactions.
Best regards,
Kasper
Silk & Cotton
Could be better, could be worse
I ordered a pair of sunglasses, some rings and necklaces and a wristwatch. The sunglasses were some very poor quality with a weak structure and inconsistently transparent lenses, which were made out of the cheapest plastic. On their website they say that these sunglasses include a bamboo case but I just got a fabric pouch. Don't recommend these.
Their rings are actually kind of alright. They are strong, durable and beautifully made. I like my simple blue titanium ring. If you like how a ring looks on their website, you may want to go for it if it's on sale, because they're definitely not worth the original price of 20usd+.
The necklaces did have some metal and look pretty nice from a distance. They're very simply and cheaply made and smell very odd though. If you like how they look, maybe get one.
The watch wasn't included in my package. I have no idea how they missed it. Don't buy watches from this website.
It's weird how they have so many items on -100% sale so often. They say that they're thankful to their customers and want to give back but I don't get why they would give stuff away for free so often. It feels like they have stuff on sale all the time.
Overall I probably wouldn't order from them again. They seem suspicious with their business. Also they say that they're located in London but my package came from Estonia.
I have had better experiences buying stuff from smartyleowl. Smartyleowl's resin necklaces are amazing and much better than what silk&cotton sells.
October 26, 2022
Unprompted review
Product and customer service
Very nice product quality and excellent customer service. I did a mistake on my order and they were able to sort it out without any compromisation.
September 29, 2022
Unprompted review
Reply from Silkandcotton
Dear Keny,
Thank you for your positive review on Trustpilot! We are very happy to hear about your positive experience with our services and delighted that we met your expectations. We appreciate your trust and look forward to serving you again in the future.
Best regards,
Kasper
Silk & Cotton
Great customer service experience
I had two separate issues with my order. I contacted them both times through email, which is my preferred choice, and got responses back in good time (same day or next business day). They understood my needs and were thorough in providing solutions and explanations. The product is as it's described and I enjoy it! Very pleased all around with my experience.
September 9, 2022
Unprompted review
Reply from Silkandcotton
Dear Justin,
Thank you for your review on Trustpilot. We appreciate your feedback and are glad to hear that your interaction with our team was positive. We appreciate your trust and look forward to serving you again in the future.
Best regards,
Kasper
Silk & Cotton
Excellent rings and customer service
Excellent rings and customer service. Any email or message I sent was answered and my order was update when ever I needed.
August 16, 2022
Unprompted review
Reply from Silkandcotton
Dear Marcelo,
Thank you for your positive Trustpilot review! We are delighted to hear that you appreciate our customer service. Delivering exceptional service is our top priority, and we are delighted to know that we have met your expectations.
Thank you for choosing us. We look forward to serving you with the same outstanding customer service in all your future interactions.
Best regards,
Kasper
Silk & Cotton
Scam 101
BS! bogus site don't loose your money. doesn't reply to emails or messenger.
December 30, 2021
Unprompted review
Reply from Silkandcotton
Dear Leta Grieves,
Thank you for sharing your feedback on Trustpilot. We apologize for any inconvenience caused. We try our best to answer all emails. We are sorry if your email got lost in the process.
Please allow us the opportunity to resolve this matter by reaching out to our customer support team at info@silkandcotton.store
Best regards,
Kasper
Silk & Cotton
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