Put 3 Stars as only just started using it so cannot give a honest review but item looks good comes a red heart shape pouch let’s see if it works let you know in the next couple of months if there’s a... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My experience with Silk’n has been outstanding. The website is clear and easy to navigate, making the ordering process smooth and hassle-free. My product arrived quickly and was packaged with grea... See more
Company replied
The first time I tried a Silk’n haircare product, I was instantly impressed with the results. My hair felt so soft and smooth that I started to really trust the brand! That’s what made me try their... See more
Company replied
I was very worried that my order would not arrive in time. After talking to one of the staff in customer services, he reassured me that the item should be with me before Christmas. It arrived today.... See more
Company details
Written by the company
Silk'n is the global leader in professional aesthetic beauty devices for home use. Our philosophy is to bring technologies from professional beauty clinics to the comfort of your home. We believe that feeling good and comfortable in your own skin is essential, and our products make self-care moments luxurious and effortless. Founded on the principles of quality, safety, and efficacy, Silk'n has transformed the beauty industry by making advanced technologies accessible to everyone. Our innovative devices are designed to help you look and feel your best, ensuring that you enjoy those precious moments of self-care with ease and comfort. In the early 2000s, our team of professionals from the Intense Pulsed Light (IPL) beauty industry envisioned creating a device for home use. After extensive research and development, Silk'n introduced the world’s first IPL hair removal device for home use in 2006, achieving great success. Beyond IPL, we have embraced Radio Frequency (RF), enhancing our product range to include skin rejuvenation and reducing acne. As specialists in RF technology, we've also embraced innovations such as LED and Near-Infrared for skin rejuvenation and acne treatment, EMS for muscle stimulation, and Ion- and Infrared technology in our haircare tools to protect hair quality.
Contact info
Galileistraat 17, 3029AL, Rotterdam, Netherlands
- 0906-2130009
- customercareuk@silkn.eu
- silkn.co.uk
4.0
Great
249 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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fast delivery.
November 13, 2025
Reply from Silk'n
Dear Stephen.
Thank you very much for your review.
We greatly appreciate your feedback.
Sincerely,
The Silk'n Team
Reply from Silk'n
Dear Gail,
Thank you very much for your review.
We greatly appreciate your feedback.
We wish you the best of luck and all the best.
Sincerely,
The Silk'n Team
The blue light keeps flashing
The blue light keeps flashing . Only had it a week . We are waiting to hear from yourselves .I am sure it will be sorted
October 8, 2025
Reply from Silk'n
Dear Liza,
Thank you for your review.
We are sorry to hear about your experience and we would like to get in contact with you.
Please contact us via our email: customercareuk@silkn.eu
We look forward to your response, and wish you a pleasant day.
Kind regards,
The Silk'n team
So far I’ve only used it twice but with…
So far I’ve only used it twice but with no ill effects and my skin does feel better.
September 9, 2025
Reply from Silk'n
Dear Mabel,
Thank you very much for your review.
We greatly appreciate your feedback.
We wish you the best of luck and all the best.
Sincerely,
The Silk'n Team
A Positive Experience from Start to Finish
My experience with Silk’n has been excellent. The delivery was fast, everything arrived safely and well packaged, and the whole shopping process felt smooth and professional.
I really appreciate the clear instructions included with the device, and the helpful guides and tutorial videos on their website make it easy to get started. Customer service and communication have also been great, I even received an email with instructions in advance, which shows real attention to detail.
Overall, Silk’n has given me a lot of confidence in their service, and I would definitely recommend them and order again in the future.
September 12, 2025
Unprompted review
Reply from Silk'n
Dear Wan,
Thank you for your 5 star review!
We are very happy you are satisfied with our service and product.
Best regards,
The Silk'n Team
Silk'n, great service with detailed instructions!
My experience with Silk'n has been really good, with fast shipping that arrived safely and on time. The company gives clear instructions and helpful customer support, which makes their beauty devices easy to use even if you're new to LED therapy. What I liked most was how well they explain everything - they include detailed guides and their website has useful tutorial videos.
September 12, 2025
Unprompted review
Reply from Silk'n
Dear Joey,
Thank you for your 5 star review!
We are very happy you are satisfied with our service and the product. We wish you much success while using the same.
Best regards,
The Silk'n Team
Fast delivery and reliable service
My experience with Silk’n has been very positive. The delivery was fast, and everything arrived in good condition, although the product packaging was slightly dented. The communication and overall process were smooth and professional. I would definitely recommend Silk’n and look forward to trying more of their products.
September 11, 2025
Unprompted review
Reply from Silk'n
Dear Daya,
Thank you for your 4 star review!
We are very happy you are satisfied with our service and product.
Best regards,
The Silk'n Team
The service from Silk’n has been…
The service from Silk’n has been excellent – my order arrived quickly and was very well packaged. I really appreciate the smooth shopping experience and the professional way the company handles everything. It gives me a lot of confidence to order from Silk’n again in the future.
September 8, 2025
Unprompted review
Reply from Silk'n
Dear,
Thank you for your 5 star review!
We are very happy you are satisfied with our service and product.
Best regards,
The Silk'n Team
Extraordinarily bad
Extraordinarily bad. I ordered 2 Toothbrush heads on 3rd September. I have been a customer for over 4 years and have ordered toothbrush heads a number of times beforewith no problem but this time they did not get delivered as expected. When I enquired about the delivery I was told they had been delivered on the 4th September the next day and was shown a photograph to prove this. The photograph was not of my front door and now I am just getting ignored. I have sent emails but just keep getting told they will get back to me in 2 days. I have searched to find if there is any way of getting hold of the replacement heads but this seems to be the only way. Considering how much this toothbrush cost in the first place I am saddened that this is how this company treats its customers.
August 31, 2025
Reply from Silk'n
Dear Marion,
Thank you for reaching out to us.
We’re truly sorry to hear about the inconvenience you've experienced. According to the information provided by the delivery service, your order was marked as delivered to the address on file.
However, since you’ve indicated that this is not the case, please rest assured that we will do everything possible to investigate and resolve the matter promptly and to our mutual satisfaction.
We will follow up with you directly via your email address to keep you informed of the next steps.
Thank you for your patience and understanding. Wishing you a pleasant day.
Kind regards,
The Silk’n Team
Great service and super fast delivery
Great service and super fast delivery. I have been using both their hair products and LED products for a while now and I am always happy with the quality.
September 11, 2025
Unprompted review
Reply from Silk'n
Dear Astrid,
Thank you for your 5 star review!
We are very happy you are satisfied with our service and product.
Best regards,
The Silk'n Team
Possitive about service and communication from Silk'n
Service and communication from Silk'n was good. I received an email with instructions well in advance and the device was well packaged and shipped with care.
September 10, 2025
Unprompted review
Reply from Silk'n
Dear Radha,
Thank you for your 5 star review!
We are very happy you are satisfied with our service and product.
Best regards,
The Silk'n Team
My experience with Silkn is great
My experience with Silk’n has been outstanding. The website is clear and easy to navigate, making the ordering process smooth and hassle-free. My product arrived quickly and was packaged with great care.
I was especially impressed by the beautiful, luxurious packaging – a true reflection of the brand’s quality and attention to detail. The mask even came with a stylish storage bag, which is both practical and elegant.
Additionally, the customer service is excellent. Whenever I had a question, I received a quick and helpful response. Overall, Silk’n delivers a premium experience from start to finish. Highly recommended!
July 29, 2025
Unprompted review
Reply from Silk'n
Dear,
Thank you for your 5 star review!
We are very happy you are satisfied with our service and product.
Best regards,
The Silk'n Team
Great service and product!
September 6, 2025
Unprompted review
Reply from Silk'n
Dear Wanieta,
Thank you for your 5 star review!
We are very happy you are satisfied with our service and product.
Best regards,
The Silk'n Team
Good
The product was well-packaged and arrived in perfect condition. Clear communication and updates on the order. Would definitely order again.
September 8, 2025
Unprompted review
Reply from Silk'n
Dear Wendy,
Thank you for your 5 star review!
We are very happy you are satisfied with our service and product.
Best regards,
The Silk'n Team
Delivery with DHL was pretty fast as…
Delivery with DHL was pretty fast as they delivered my product in one day on a Saturday. Silk’n is always trying to improve their products.
September 8, 2025
Unprompted review
Reply from Silk'n
Dear Wen,
Thank you for your 5 star review!
We are very happy you are satisfied with our service and product.
Best regards,
The Silk'n Team
Good service and the products are really great!
Silk'n has a good service and quick delivery in a very nice box, I have the face mask and the chest mask, both really work for me, happy with it!
September 7, 2025
Unprompted review
Reply from Silk'n
Dear,
Thank you for your 5 star review!
We are very happy you are satisfied with our service and product.
Best regards,
The Silk'n Team
The first time I tried a Silk’n…
The first time I tried a Silk’n haircare product, I was instantly impressed with the results. My hair felt so soft and smooth that I started to really trust the brand!
That’s what made me try their LED face mask, and wow, what a game changer. My skin looks fresher, and I can already see such a difference.
Now Silk’n has become a big part of my beauty routine. I love that their products actually deliver on what they promise, and I can’t wait to see what I’ll try next from them!
September 3, 2025
Unprompted review
Reply from Silk'n
Dear Isabeau,
Thank you for your 5 star review!
We are very happy you are satisfied with our service and the product.
Best regards,
The Silk'n Team
Great service
I had a pleasant experience with this company. I had purchased a new product and had a few questions about it. I mentioned this, and shortly after I was contacted and had a very nice conversation. I received a clearer explanation of how the product works and how it should be used. This made the experience with the product much better. The product was delivered well-packaged as well.
August 30, 2025
Unprompted review
Reply from Silk'n
Dear Joey,
Thank you for your 5 star review!
We are very happy you are satisfied with our service and product.
Best regards,
The Silk'n Team
Reply from Silk'n
Dear Sarah,
Thank you for contacting us.
We are sorry that your order has not arrived yet.
We are working to ensure that you receive it as soon as possible.
As soon as we receive an update regarding the status of your order, we will notify you immediately.
We kindly ask for your patience in the meantime.
Best regards,
The Silk'n Team
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