Two items ordered… only one arrived. Getting nothing for customer satisfaction as both Silo and DPD have unfounded excuses
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I recently purchased Max Lounge Chair from Silo Crafts, and I couldn't be happier. Its elegant, modern design instantly adds a sense of spaciousness to any room. Crafted from pure teak wood and natura... See more
The furniture made from the most precious and raw materials are amazingly built, they have beautiful details and they fit perfectly in a luxury house and makes it feel like home. These unique pieces... See more
They took a $4600+ deposit and never made the fireplace surround. We are still trying to collect the promised refund. These people are crooks! Don't do any business with them.
Company details
Written by the company
Our handcrafted creations are made from pure, raw materials that withstand the tests of time.Our visions have been brought to life through the passionate works of artisans from all over the world, ensuring that the original elements of the local produc...
Contact info
Wolfenerstrasse, 10439, Berlin, Germany
- support@silocrafts.com
- silocrafts.com
3.3
Average
43 reviews
Hasn’t replied to negative reviews
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Nice service
I recently bought a pair of chairs and a table and the quality was excellent, they attended me very quickly and got the products as expected. 10/10
June 8, 2023
Unprompted review
They offer quality brass items with a…
They offer quality brass items with a very modern feeling.
June 1, 2023
Unprompted review
I recently purchased Max Lounge Chair…
I recently purchased Max Lounge Chair from Silo Crafts, and I couldn't be happier. Its elegant, modern design instantly adds a sense of spaciousness to any room. Crafted from pure teak wood and natural cane, it's not only visually stunning but also built to last.
June 7, 2023
Unprompted review
Good Job
I bought a product for the interior design of my house and I am very satisfied. Good job.
May 31, 2023
Unprompted review
Never received my order
I'd like to leave a better review but my experience with Silo Crafts has been very unfortunate. I ordered via their website, paid for my order in advance as you do and never received any update about shipping. After checking back with support from Silo, I was given a tracking number through which I learned that my parcel is being sent back to sender because it could not be delivered to me. After a lot of back and forth to figure out what the issue was, I was told by Silo that the parcel was not delivered back to them, that they could not do anything to help and that I should get in touch with the shipping service provider. The result is that I paid for products that I never received. Of course I am very irritated by the way this matter was handled by the brand. You would think that more would be done on their end to straighten things out.
April 28, 2023
Unprompted review
Reply from Silo Crafts
Dear Vincent,
Thank you for sharing your experience with your order on Silo. Your satisfaction is our top priority; however, we have policy terms to follow, which prevent us from always being able to fulfill a request.
I reviewed the case for your order and would like to provide more context, as some of it has been missed in the review.
-You ordered three brass wall hooks via the website on January 6th, 2023.
-You received an email notification with the tracking on January 9th. Shipping company: DPD Tracking number: 05308817792747E
-After several days, you contacted us saying you didn’t receive the package. It turned out it had been returned to our warehouse because it wasn’t accepted at the destination.
-We sent the package to you again at no extra cost.
-After several days, you contacted us again, saying the package had not been delivered.
The tracking information contained the name of the person that accepted the box, “Anna Bauthen GmbH,” and there was proof of delivery with an image + a signature included in the tracking that confirmed the delivery at your address.
-We shared the images, and you confirmed all this information from the tracking link. You also told us that you know the company and the person that accepted the package at the mentioned address.
-You then requested for us to send a refund to the order for the items, and we explained that since the package was delivered with proof of delivery, we couldn’t ship out new goods until the case was resolved.
-We opened a case with DPD about the issue and received once again the proof of delivery at the provided address with an image of the delivery and a signature by “Anna.”
-2 weeks later, the hooks became out of stock, and after DPD dismissed the case, we could not send you a new package.
Summary: I understand your frustration with not having received the wall hooks, but please note that we shipped them to your address twice and DPD specifically provided proof of delivery of the items.
Despite the double fulfillment and proof of delivery, we also were not able to send you out of stock items in general.
i like how they experiment with…
i like how they experiment with materials that other brands wouldn't use, theire products are more ecological and pretty thanks to the way of applying them in the designs
May 30, 2020
Unprompted review
Bringing the Old to New
Silocraft are on a mission to bring the old to the new. They have mastered the art of recreating ancient designs on everyday objects they can be used for day today life or as statement pieces at homes, offices and restaurants.
May 28, 2020
Unprompted review
Beautiful
Beautiful, high quality statement pieces! So impressed by the standard of craft in these products :)
May 25, 2020
Unprompted review
Beautiful craftsmanship
Beautiful craftsmanship!
besides having absolutely stunning and very unique pieces, they have
great customer service and also nice delivery packaging :)
May 24, 2020
Unprompted review
they have a really nice taste for…
they have a really nice taste for interior design and have a very nice ability to understand the customer's taste and make what you imagine become true!
May 6, 2020
Unprompted review
Nice design
Nice design. The website is not user friendly and not catchy. It's really a pity for the seller
May 5, 2020
Unprompted review
A truly happy new customer
I've just received the lounge chair i ordered on Silocrafts. I'm so in love with this purchase !
May 5, 2020
Unprompted review
Trustable
I buy with them since the beginning and I am a big fan of their work, with some unique designs of high quality. Proud to be a buyer!
May 3, 2020
Unprompted review
For someone who is a perfectionist
For someone who is a perfectionist, this company provides you the perfect solution for your interior design needs. I highly recommend them.
May 3, 2020
Unprompted review
I felt in love...
This exclusive interior design company touched my heart. So elegant and chic at the same time. The best deco-solution for my minimalistic flat.
May 3, 2020
Unprompted review
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