Using SilverDoor made my college daughter and her friend's stay in London so much less stressful. They located an apartment for them quickly, it was easy to book, and they provided responsive service... See more
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Found the service with Silverdoor to be excellent. Recently made a month long trip to Riyadh and Silverdoor were great in being able to provide a variety of options for me to consider, and take the ca... See more
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The sale representative Rhianna Keir was easy to get in touch with and made the whole booking easy to arrange. Rhianna reassured us that there is nothing to worry about and was on top of the booking d... See more
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I had a very last minute enquiry for a VIP from one of our accounts in the luxury sector requiring over a months stay as close to Covent garden , I advised Silver door the budget and they came back ve... See more
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Company details
- Serviced Accommodation
- Business Hotel
- Group Accommodation
- Pet-Friendly Accommodation
- Self-Catering Accommodation
- Travel Agency
Written by the company
SilverDoor is the world's leading corporate serviced accommodation provider for business travel and mobility professionals. Our global portfolio of over 1 million apartments means we will find your ideal business travel accommodation quickly and intelligently, anywhere in the world. For over 25 years we've been dedicated to providing the highest quality corporate accommodation, but it's our personal service that makes us the world's most trusted serviced apartment experts. Whether it's a full mobility programme, a tricky one-off relocation, or a fast-turnaround business trip, SilverDoor delivers exceptional service through proven partnerships, cutting-edge technology and honest, impartial advice. We know every traveller and every trip is unique. So, there will always be someone at the end of the phone within three rings: no unhelpful chatbots or endless menus, just a real person if you need them, 24 hours a day. We offer bookers the best of both worlds: our multiple award-winning, customisable technology makes finding the right accommodation easier, and our friendly team of corporate accommodation specialists share the real-life insights that make the difference. With consistent recognition through awards at the Business Travel Awards and beyond, our people-powered technology ensures every booking and every trip is seamless and personalised. Our world-class booking tool, SilverDoor.com, allows travel and mobility bookers to manage accommodation bookings on one easy-to-use dashboard. With full 360 visibility of accommodation programmes and bespoke reporting dashboards, SilverDoor.com allows our clients to refine, analyse and optimise their managed travel. We pride ourselves on holding the highest safety and security standards, personally vetting and inspecting our properties and measuring them against over 100 criteria. We invest in only the most robust, authenticated compliance measures, ensuring every guest is safe, secure and informed. We also take our responsibilities seriously beyond the booking: our award-winning Carbon Calculator estimates the carbon emissions produced per night for serviced apartment stays, allowing bookers to monitor and make data-driven, sustainable booking decisions. Headquartered in London, SilverDoor has 15 offices around the world – from San Francisco to Shanghai – with clients ranging from major multinationals to local businesses. We let our clients' experiences speak for themselves. Browse our reviews or get in touch to find out what SilverDoor can do for you.
SilverDoor is the world's leading corporate serviced accommodation provider, connecting businesses with reliable, high-quality apartments anywhere in the world.
Written by the company
- Personal service, enhanced by innovation.
- Our global portfolio of over 1 million apartments covers more than 140 countries, giving business travel and mobility professionals access to the right accommodation in virtually any destination. Behind that portfolio is a network of over 3,000 property partners, each carefully vetted and selected so clients can book with confidence. Every booking is handled by a dedicated team that takes time to understand your programme, your travellers, and the details that make a stay a success. Our technology makes the process straightforward: a single platform for searching, booking, reporting, and invoicing, giving travel and mobility managers full visibility and control without the administrative burden. But what sets us apart is the combination of award-winning personal service and cutting-edge technology. We build lasting partnerships with our clients, learning how each organisation operates and applying that knowledge every time. Whether it's a full mobility programme, a tricky one-off relocation, or a fast-turnaround business trip, you get the same attentive, consistent service: informed by data, delivered by people who care. Trusted by some of the world's leading organisations for over 25 years.
Contact info
Building 7 Chiswick Park, 566 Chiswick High Road, W4 5YG, Chiswick, London, United Kingdom
- +44 (0)20 8090 8090
- stay@silverdoor.com
- silverdoorapartments.com
4.7
Excellent
1K reviews
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Great service and very fast response
We quickly had to rearrange accommodation for employees based in Dubai, as their travel plans were disrupted due to the ongoing conflict in the Middle East. Ollie managed to rebook accommodation nearby and also reached out to out employee to offer support. In addition he moved the check-in date to earlier that day as employees were not attending the office.
March 23, 2026
Unprompted review
Reply from SilverDoor
Dear Lindsey,
We’re very pleased to hear that our team were able to assist promptly with your employees’ accommodation changes during this challenging time in the Middle East. We’re especially glad Ollie could provide the support and flexibility needed to adjust the check-in date to better suit their requirements.
Thank you for your kind feedback Lindsey, it’s truly appreciated.
Kind regards
Michelle Shepherd
Client Services Manager.
Joe Lawton has been brilliant to work…
Joe Lawton has been brilliant to work with! He is professional, kind and patient and he has went out of his way to negotiate some great rates for our company! Thank you Joe and the entire SilverDoor team for making my life a lot less stressful - you are such a pleasure to work with!
March 12, 2026
Unprompted review
Reply from SilverDoor
Hi Lauren,
We're happy to hear that your experience working with Joe was so positive. We appreciate your kind words and are pleased we could make things less stressful for you by securing great rates for your company. Thank you for your feedback!
Kind regards
Michelle Shepherd
Client Services Manager.
SilverDoor Customer Service and Locational Offerings Top Notch
Joanne Hewitson made my experience with SilverDoor great. From start to end, she was responsive, professional, helpful, patient, and kind. The service she provided is probably the single most factor behind why I would recommend working with SilverDoor to any of my colleagues looking for similar assistance with short term corporate housing in the future. SilverDoor, through Joanne, placed me in an accommodation that was new; clean; incredibly convenient to groceries, work, and transportation; and overall exactly what I needed for my stay.
October 28, 2025
Unprompted review
Reply from SilverDoor
Good afternoon,
We're happy to hear that your experience was great. It's wonderful that our team member, Joanne, was so helpful, responsive, and professional. We appreciate your recommendation and are so glad we could provide you with accommodations that suited your needs. Thank you for your positive feedback.
Michelle Shepherd
Client Services Manager.
Great experience, highly recommended
The Silverdoor team really listened and found the right property for me. They moved the offer through efficiently and sorted everything without fuss. Fast, professional and exactly what I needed
February 5, 2026
Unprompted review
Reply from SilverDoor
Dear Mohamad,
We're happy to hear that our team listened to your needs and efficiently found the right property for you. Thank you for your positive feedback; we really appreciate you taking the time to share this with SilverDoor.
Kind regards
Michelle Shepherd
Client Service Manager.
Experience was great
Experience was great, from the reservation to the entry we had all the assistance needed and the procces was straightforward.
January 19, 2026
Unprompted review
Reply from SilverDoor
Hi David,
We’re delighted to hear that you had a positive experience with SilverDoor. Thank you for taking the time to share your feedback, it’s greatly appreciated.
We look forward to assisting you again in the near future with your next accommodation requirement.
Kind regards,
Michelle Shepherd
Head Account Manager
Maria Sawicki has gone above and beyond…
Maria Sawicki has gone above and beyond to help me find exactly what i want!
I have had a lot of exchanges with Maria prior to securing my rental and during the extension process and she has consistently put in a lot of effort to meet my exact requirements, and very quickly!
January 22, 2026
Unprompted review
Reply from SilverDoor
Hi Anna,
We're happy to hear that you had such a positive experience whilst working with Maria. ! We appreciate your feedback in regards to Maria and recognising her efforts to meet your needs quickly and effectively. Thank you and we look forward to working with you again.
Kind regards
Michelle Shepherd
Head Account Manager.
Great serviced options on a short notice
Silverdoor provided many options and helped me get situated into a flat on very short notice. Eleanor helped me find a suitable option and was able to work with my timeline.
November 28, 2025
Unprompted review
Reply from SilverDoor
Dear Alex,
We're happy to hear that the service Eleanor provided you with ensured a seamless and efficient result when sourcing your temporary accommodation. We appreciate your positive feedback and are glad we could work within your timeline.
Kind regards
Michelle Shepherd
Head Account Manager.
Michelle Shepherd
Ollie is fantastic and provides and excellent service
Ollie is fantastic and provides everything I need in order to make sure payments hit on time. Where there might be issues, he responds very quickly and does his best to resolve.
January 12, 2026
Unprompted review
Reply from SilverDoor
Hi,
We're happy to hear that you find our services efficient. We appreciate your feedback regarding the quick responses and resolution efforts you receive from Ollie.
Thank you!
Warm regards,
Michelle Shepherd
Head Account Manager.
Great communication and seamless…
Great communication and seamless arrangements
I initially reached out to SilverDoor because I’m honestly not a big fan of Airbnb, mainly due to my perceived uncertainties and mixed feedback. After reading several positive reviews, I decided to contact SilverDoor as they specialize in serviced apartments, which felt much more suitable for a longer stay as tourists.
From the very beginning, the experience was excellent. Michael, their Key Account Manager, was incredibly helpful throughout the entire process. He assisted us from booking all the way through our stay, addressing any issues that came up promptly and professionally. Even after our stay, he continued to support us when we needed some important paperwork, which we truly appreciated.
Overall, I can confidently vouch for SilverDoor’s legitimacy and their strong customer service. We started coordinating with Michael as early as early September and stayed in Valencia, Spain from October to November 2025, and the experience was smooth, reassuring, and well-managed from start to finish. I would definitely recommend them to anyone looking for a reliable serviced apartment provider.
September 27, 2025
Unprompted review
Reply from SilverDoor
Dear Katrina,
We're happy to hear that you had such a positive experience whilst working with Michael on your accommodation requirements. It's great to know that the arrangements and communication with Michael were seamless. We appreciate your valuable feedback and your recommendation. We look forward to working with you again.
Warm regards
Michelle Shepherd
Head Account Manager
Victoria Saunders assisted me through…
Victoria Saunders assisted me through finding an apartment in Singapore and I cannot say enough good things about the service I experienced. Victoria was able to find exactly what I needed given my budget/time constraints and needs for the stay and made the entire process extremely easy for me. I would (and have) recommend booking through SilverDoor and will definitely use this service again if needed in the future!
December 2, 2025
Unprompted review
Reply from SilverDoor
Dear Emma,
We're so happy to hear that you had such a positive experience finding an apartment in Singapore. We appreciate your kind words regarding the service you received from Victoria. Thank you for recommending us; we're glad you had such a positive experience working with us.
Kind regards
Michelle Shepherd
Head Account Manager.
Responsive and Accommodating
Shane Soh (Singapore) was incredibly responsive, professional and accommodating to my requirements for a trip to Sydney. He presented multiple options at a reasonable rate and the accommodation was perfect. Will certainly use him again.
October 20, 2025
Unprompted review
Reply from SilverDoor
Hi Mike,
We appreciate your positive feedback regarding Shane's responsiveness and professionalism shown to you. We will be sure to pass this on. We look forward to assisting you again in the future.
Kind regards
Michelle Shepherd
Head Account Manager.
Great customer service!
Ollie Crisp assisted me with my booking and surpassed all expectations. He was prompt, efficient and ensured that all my requirements and concerns were adequately addressed. Thank you Ollie!
November 10, 2025
Unprompted review
Reply from SilverDoor
Dear Yuchang,
We're happy to hear that your booking experience was so positive with Ollie Crisp. We appreciate your kind words and are so glad that all your needs were met with efficiency. Thank you!
Michelle Shepherd
Head Account Manager.
We were offered lots of choices based…
We were offered lots of choices based on our criteria
The cost involved is always important and Jayne Parry obtained the right price for us
Our contact emails were always answered promptly despite the time difference
October 30, 2025
Unprompted review
Reply from SilverDoor
Dear Brian,
It's great to hear you had a great experience with Jayne! We will be sure to pass on the feedback and look forward to accommodating any future requests you may have.
Kind regards,
Chris Lyon
Head of Client Services
It was my pleasure to work with Mr. Ollie Crisp.
Mr. Ollie Crisp of SilverDoor did an excellent job finding me an apartment rental for my four (4) month visit to the Beckenham area of London. Ollie was efficient and knowledgeable of the area, and presented me with a timely well written rental agreement. I would not hesitate to work with him again.
October 2, 2025
Unprompted review
Reply from SilverDoor
Dear Joseph,
We're happy to hear that you had such a positive experience finding an apartment for your visit to London. We appreciate your kind words and are so glad that our team member was able to provide efficient and knowledgeable service. Thank you for your feedback!
Warm regards
Michelle Shepherd
Head Account Manager
Lauren - 5 star service!
Lauren was fantastic -guided me through the whole process of finding, booking and paying for a long term apartment. I was recommended SilverDoor by a friend and they did not disappoint!
November 3, 2025
Unprompted review
Reply from SilverDoor
Dear Barry,
We're happy to hear that you had a fantastic experience whilst working with Lauren! We appreciate your positive feedback regarding the assistance provided during your apartment search, booking, and payment.
Warm regards,
Michelle Shepherd
Head Account Manager
Responsive and found me a suitable…
Responsive and found me a suitable place at competitive price.
October 20, 2025
Unprompted review
Reply from SilverDoor
Hi Saba,
Many thanks for taking the time to leave the 5* review. We are glad you enjoyed your stay and look forward to working with you again in the near future.
Bets wishes,
Chris Lyon
Head of Client Services
Excellent service from James
Excellent service from James! He was so efficient - very quick to respond and totally in tune with our requirements for a London apartment. His recommendations were spot on and the whole process was made seamless. An absolute pleasure to work with - thank you James!
October 24, 2025
Unprompted review
Reply from SilverDoor
We're so happy to hear that you had such a positive experience working with James. We appreciate your kind words regarding the efficient and seamless service you received. Thank you for your feedback!
Warm regards
Michelle Shepherd
Head Account Manager
Excellent service
Joey was excellent, very efficient. We were last minute booking an apartment in London and wanted a particular location, Joey got us exactly what we needed and came back very quickly. Delightful service. Thank you again Joey.
October 14, 2025
Unprompted review
Reply from SilverDoor
Hi Olivia,
We're so happy to hear that you have had such a positive experience whilst being supported by Joey. It's great to know Joey could efficiently find you the perfect apartment in your desired London location at the last minute. Thank you for your kind words.
Warm regards
Michelle Shepherd
Head Account Manager.
James Turner provided excellent…
James Turner provided excellent customer service — he was attentive, professional, and ensured everything was handled smoothly.
October 7, 2025
Unprompted review
Reply from SilverDoor
We're happy to hear that you received excellent customer service. We appreciate your positive feedback regarding the attentive and professional support you received!
Kind regards
Michelle Shepherd
Head Account Manager
Taj is the best
Taj is the best! Was incredibly helpful to land me a last minute booking at a great rate!
September 25, 2025
Unprompted review
Reply from SilverDoor
Hi Bran,
We're so happy to hear your positive feedback from the service you received from Taj and the great rate he managed to secure for you.
Thank you for sharing your experience!
Warm regards
Michelle Shepherd
Head Account Manager
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