SilverDoor Reviews 

1,317
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Joey is very helpful. Every time I encounter a problem or have a special ask, he rises to the challenge and resolves all issues almost immediately. What’s more, he is extremely kind and deserves spec... See more

Company replied

Rated 5 out of 5 stars

Alex was an absolute gem to work with. She was not only efficient, responsive, and attentive, but also incredibly patient throughout the entire process. Despite all the back and forth, she never once... See more

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Rated 5 out of 5 stars

The service provided by Silverdoor is very efficient and makes our co-workers' accommodation a really nice experience despite being so far away from home for so long. We have people living in many... See more

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Rated 5 out of 5 stars

Working with Silverdoor has been great. From the initial searches to the setup, Diana A was super helpful and made the process effortless every step of the way. Having to secure a place from a differe... See more

Company replied

Company details

  1. Serviced Accommodation
  2. Business Hotel
  3. Group Accommodation
  4. Pet-Friendly Accommodation
  5. Self-Catering Accommodation
  6. Travel Agency

Written by the company

SilverDoor is the world's leading corporate serviced accommodation provider for business travel and mobility professionals. Our global portfolio of over 1 million apartments means we will find your ideal business travel accommodation quickly and intelligently, anywhere in the world. For over 25 years we've been dedicated to providing the highest quality corporate accommodation, but it's our personal service that makes us the world's most trusted serviced apartment experts. Whether it's a full mobility programme, a tricky one-off relocation, or a fast-turnaround business trip, SilverDoor delivers exceptional service through proven partnerships, cutting-edge technology and honest, impartial advice. We know every traveller and every trip is unique. So, there will always be someone at the end of the phone within three rings: no unhelpful chatbots or endless menus, just a real person if you need them, 24 hours a day. We offer bookers the best of both worlds: our multiple award-winning, customisable technology makes finding the right accommodation easier, and our friendly team of corporate accommodation specialists share the real-life insights that make the difference. With consistent recognition through awards at the Business Travel Awards and beyond, our people-powered technology ensures every booking and every trip is seamless and personalised. Our world-class booking tool, SilverDoor.com, allows travel and mobility bookers to manage accommodation bookings on one easy-to-use dashboard. With full 360 visibility of accommodation programmes and bespoke reporting dashboards, SilverDoor.com allows our clients to refine, analyse and optimise their managed travel. We pride ourselves on holding the highest safety and security standards, personally vetting and inspecting our properties and measuring them against over 100 criteria. We invest in only the most robust, authenticated compliance measures, ensuring every guest is safe, secure and informed. We also take our responsibilities seriously beyond the booking: our award-winning Carbon Calculator estimates the carbon emissions produced per night for serviced apartment stays, allowing bookers to monitor and make data-driven, sustainable booking decisions. Headquartered in London, SilverDoor has 15 offices around the world – from San Francisco to Shanghai – with clients ranging from major multinationals to local businesses. We let our clients' experiences speak for themselves. Browse our reviews or get in touch to find out what SilverDoor can do for you.

SilverDoor is the world's leading corporate serviced accommodation provider, connecting businesses with reliable, high-quality apartments anywhere in the world.

Written by the company

Personal service, enhanced by innovation.
Our global portfolio of over 1 million apartments covers more than 140 countries, giving business travel and mobility professionals access to the right accommodation in virtually any destination. Behind that portfolio is a network of over 3,000 property partners, each carefully vetted and selected so clients can book with confidence. Every booking is handled by a dedicated team that takes time to understand your programme, your travellers, and the details that make a stay a success. Our technology makes the process straightforward: a single platform for searching, booking, reporting, and invoicing, giving travel and mobility managers full visibility and control without the administrative burden. But what sets us apart is the combination of award-winning personal service and cutting-edge technology. We build lasting partnerships with our clients, learning how each organisation operates and applying that knowledge every time. Whether it's a full mobility programme, a tricky one-off relocation, or a fast-turnaround business trip, you get the same attentive, consistent service: informed by data, delivered by people who care. Trusted by some of the world's leading organisations for over 25 years.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.7

All reviews

(1,317)

54 reviews in the last 12 months

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Rated 5 out of 5 stars

I was lucky to approach Silverdoor for…

I was lucky to approach Silverdoor for a short term rental in Leeds. The city’s hotels and apartments were fully booked but Lauren found a suitable option for me. She was super responsive and I am happy with my experience.
Highly recommended

May 16, 2024
Unprompted review
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Reply from SilverDoor

Hi,
Thank you for taking the time to leave a comment, I really appreciate it. I'm so pleased we could help you with your booking and requests.
Best wishes, Lauren

Rated 5 out of 5 stars

I liked the swiftness with which…

I contacted a few companies online to find myself a stay in London. Harvey from Silver Door was swift in his response & helped me pick the right property at the right budget. I asked for the latest property pictures & he was kind enough to get it arranged. I was able to finalize everything in less than a week. Really appreciate the quick turn around.

It would be great if the availability of listings is displayed on the website as well.

May 17, 2024
Unprompted review
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Reply from SilverDoor

Hi Bhavesh,
Thank you for taking the time to leave a review. I'm so pleased we could help you with your booking and requests. We are so happy you thought to use us and you are happy with our services.
Kind regards, Harvey

Rated 5 out of 5 stars

Sarah was great to deal with and very…

Sarah was great to deal with and very quick to reply to emails.

May 17, 2024
Unprompted review
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Reply from SilverDoor

Hi Sarah,
Thank you for leaving a review. I am so glad I was able to assist you with your booking and requirements. I hope I can do so in the future and that you had a lovely stay.
Best wishes, Sarah

Rated 5 out of 5 stars

Process was a Breeze!

Lauren has made the process to find housing a breeze! Excellent communication and helped us navigate the different areas of London! We are so grateful!

April 14, 2024
Unprompted review
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Reply from SilverDoor

Hi,
Thank you so much for leaving a review. I'm so glad I could assist you with your booking. I hope you enjoy your stay!
Kind regards, Lauren

Rated 5 out of 5 stars

Gabriella was very attentive in…

Gabriella was very attentive in managing my request despite the short notice, and have processed everything in a timely manner so that I can be transferred to a new accommodation.

May 13, 2024
Unprompted review
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Reply from SilverDoor

Hi Angela, thank you for spending time leaving a comment. I am so glad I was able to assist you with your booking and we look forward to hearing from you again.
Kind regards, Gabriella

Rated 5 out of 5 stars

Excellent service and Lauren is a star !!!

I have been looking for a serviced apartment in London for the last few months. Have got in touch with a number of online services accomodation providers, I had a bad experience with one of them also ( Blueground). Finally , I found the right one after reading the reviews on Trust Pilot. They had a review score of 4.9 , I would give it all 5 stars and mostly because of Lauren . She has been extremely professional and patient with me . She has helped me in the process of finding a good accomodation. I have booked it from September till December . I am confident that my stay is also going to be as wonderful as my experience of booking the place. All thanks to Lauren .

May 1, 2024
Unprompted review
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Reply from SilverDoor

Hi,
Thank you so much for leaving a review. I'm so glad I could assist you with your booking. I hope you enjoy your stay.
Kind regards, Lauren

Rated 5 out of 5 stars

Sara Garibaldi provided excellent service

The wide range of apartments and locations that SilverDoor offered for my 2-month business stay in London was the best of any long-term lodging service I tried. Sara Garibaldi, the Senior Account Specialist, worked with me when my dates and criteria changed, and went to great lengths to find and secure a flat that would work for me both professionally and personally.

April 16, 2024
Unprompted review
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Reply from SilverDoor

Hi,
Thank you so much for leaving a review, we really appreciate your kind words. I am so happy I was able to assist you with your booking and find you the best accommodation for your stay.
Kind regards, Sara

Rated 5 out of 5 stars

Lauren is a star!

A great variety of accommodation options were presented to us that fit our criteria. Lauren was so responsive and helpful, her impeccable service made it so easy to select a property and secure our booking. We'll be using SilverDoor apartments again!

April 12, 2024
Unprompted review
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Reply from SilverDoor

Hi Gemma,
Thank you for taking the time to leave a review. I'm so pleased we could help you with your booking and requests. We look forward to hearing from you again!
Kind regards, Lauren

Rated 5 out of 5 stars

Lauren was incredibly efficient and…

Lauren was incredibly efficient and helpful, providing a great first impression of SilverDoor.

April 3, 2024
Unprompted review
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Reply from SilverDoor

Hi Sofia,
Thank you for taking the time to leave a comment, I really appreciate it. I'm so pleased we could help you with your booking and requests.
Best wishes, Lauren

Rated 5 out of 5 stars

Great apartment

Great apartment, great support, Milena always available to assist when needed

March 21, 2024
Unprompted review
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Reply from SilverDoor

Hi, Thank you for leaving a review. I am so glad I was able to assist you with your booking and requirements. I hope I can do so in the future and that you had a lovely stay.
Best wishes, Milena

Rated 5 out of 5 stars

Great service

Great service, professional approach, very easy to contact and get reply promptly - I had a great service from Harvey. I used SilverDoor apartments for the second time for corporate booking and I am very happy client.

March 11, 2024
Unprompted review
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Reply from SilverDoor

Hi Mags,
Thank you for taking the time to leave a review. I'm so pleased we could help you with your booking and requests. We are so happy you thought to use us again and you are happy with our services.
Kind regards, Harvey

Rated 5 out of 5 stars

Great experience

We recently used SilverDoor apartments for a corporate booking and the service we received from Ella was brilliant. I was given a tour of the building and the apartment ahead of confirming the booking and the whole booking process was very straight forward. Ella was always very prompt with her responses to my requests and incredibly patient when we had to adjust the check-in dates. We will certainly use SilverDoor again.

March 17, 2024
Unprompted review
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Reply from SilverDoor

Hi Christina, thank you for spending time leaving a comment. I am so glad I was able to assist you with your booking and we look forward to hearing from you again.
Kind regards, Ella

Rated 5 out of 5 stars

Excellent suggestions & seamless communications

From the very onset, Silverdoor provided very good temporary housing suggestions near my desired location.

Their communication was prompt and upon shortlisting Oakwood Premiere as our final choice, the entire checking-in, stay, extension & check-out procedure was seamless and without any hassle.

The property was excellent too with an extremely comfortable experience of two and a half months there.

I highly appreciate Silverdoor for all the assistance they provided during this initial settling in period in Japan

January 7, 2024
Unprompted review
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Reply from SilverDoor

Hi Subhajit, I really appreciate your kind comments. I am glad we could assist you with your booking and that you were satisfied with your stay.
Kind regards, Sophie

Rated 5 out of 5 stars

Rhianna was very professional

Rhianna was very professional. I had to find the place to live temporality for my colleague urgently, she understood our needs and gave me excellent service. I appreciate her quick response which helped me a lot to find the right place for my colleague. I am beyond grateful for Rhianna’s expertise and support.

March 8, 2024
Unprompted review
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Reply from SilverDoor

Hi Nao, Thank you for leaving a review. I am so glad I was able to assist you with your booking and requirements. I hope I can do so in the future and that you had a lovely stay.
Best wishes, Rhianna

Rated 5 out of 5 stars

Exceptional service

Kelly Gale was a pleasure to work with. All my concerns were professionally dealt with and my questions promptly answered.

February 21, 2024
Unprompted review
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Reply from SilverDoor

Hi Joe,
Thank you for leaving a review. I am so glad I could help with your booking and requirements, and I hope I can help if you have any booking requirements in the future.
Best wishes, Kelly

Rated 5 out of 5 stars

Amelie was very helpful and available…

Amelie was very helpful and available to support throughout the Local Authority's urgent search for an apartment stay for a client, at a short notice.
All communication was clear and timely and service top notch!

February 19, 2024
Unprompted review
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Reply from SilverDoor

Hello,
Thank you for taking the time to leave a comment, I really appreciate it. I'm so pleased we could help you with your booking and requests.
Best wishes, Amelie

Rated 5 out of 5 stars

Efficient and stress free

Nora had been very responsive, and efficient. Messages were easy to understand and it was stress free

February 6, 2024
Unprompted review
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Reply from SilverDoor

Hi Koichiro, Thank you for leaving a review. I am so glad I was able to assist you with your booking and requirements. I hope I can do so in the future.
Best wishes, Nora

Rated 5 out of 5 stars

Great costumer care

I have nothing but good words for the service I've received. There was a small misunderstanding when I first arrived and it was resolved within minutes, without any issues. Jesse Chacon has been amazing and very attentive, he communicates well and is available upon any request. I definitely recommend him and his service.

January 19, 2024
Unprompted review
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Reply from SilverDoor

Hi Paulina, I really appreciate your kind comments. I am glad I could assist you with your booking and we hope you have a great stay.
Kind regards, Jesse

Rated 5 out of 5 stars

Great service and hospitality

Great service and hospitality. Maria is very well experienced and professional, her availability is also very flexible, which made every query answered smoothly and quick. Her experience has been instrumental to make my stay as relaxed as possible.

January 30, 2024
Unprompted review
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Reply from SilverDoor

Hi Mohammed, Thank you for leaving a review. I am so glad I could help with your booking and requirements, and I hope I can help if you have any booking requirements in the future.
Best wishes, Maria

Rated 5 out of 5 stars

Amazing service

We had to book multiple apartments with short notice, and then extend the stays after a few days. George has been amazing throughout the whole process. He was quick, friendly and managed to find apartments exactly where we needed them. We will definitely use SilverDoor again for any future bookings :)

January 24, 2024
Unprompted review
SilverDoor logo

Reply from SilverDoor

Hi, Thank you for taking the time to leave a comment, I really appreciate it. I'm so pleased we could help you with your booking and requests and I am so happy you enjoyed your stay.
Best wishes, George

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