SilverDoor Reviews 

I found dealing with this company great, very quick responding, had some urgent issues and were very quick with resolving etc.
I dealt with multiple people however, they all knew the status of the bookings, there were no confusion.

My agent,Leah Wilson ,helped me resolved getting out of an apartment that did not correspond to the website description and arranged for me to move in a gorgeous apartment so I could focus on my job during the 3 weeks when I was in Maidstone ,UK.
At all the time Leah was attentive, proactive, respectful ,very polite, efficient.
She kept the communication opened and she responded in short while to all my emails.
Because of my work I travel often in the last 10 years and I can say that Leah was one of the best agents I dealt with regarding the serviced apartments.
Thank you Leah Wilson, thank you Silverdoor

I had a lovely stay supported by Silverdoor during my relocation process to London. Michele Gargiulo was the biggest help I could ask for, so kind and so gracious with me throughout the whole process and its changes. Very solution oriented and extremely proficient throughout the whole process. 10/10!
Honorable mention to Jake Duggan as well.

Alex Roberts was amazing to work with, she was very responsive and with the time difference in California, she would answer all my questions with no issues. She was able to provide me with several options and we had decided to go with a 2 bedroom/2 bath apartment in Southwark that Alex was able to find cheaper than a 1 bedroom at another location. She was so great and I would love to work with her again on another future stay!

Lauren was very responsive and helped us find a great place to stay. Convenient location, had all the amenities we needed.

We have been working with SilverDoor for just over 7 years, and I can confidently say they are one of our most trusted partners.

Their professionalism extends across all departments, including Accounts, Client Services, and Partner Relations.

Our team truly enjoys working with them regularly

Valentina was extremely helpful and went above and beyond to find suitable properties!

I had the pleasure of working with Katie Dufton from SilverDoor to help me book a pet friendly serviced apartment for our relocation from Melbourne Australia to London.

She was attentive and helped negotiate the perfect apartment for our temporary stay at the AMAZING The Moorgate by Cove serviced apartments.

I would highly recommend both SilverDoor and Katie for your next accommodation booking.

Slaheddine El Hafi and Javier Amilibia are great professionals and have provided me wuth an amazing support!

I always read reviews with an assumption that there are people who complain about everything, and you need to allow for that. And I generally don't write bad reviews, I'm usually a happy camper in most situations, apart from when I feel mistreated. It's usually no review or a positive one.

I am now 4 weeks into a 5 week stay, and still the outside space in my Lisbon apartment is unusable. It has weeks of dirt and grime, despite raising this and other issues several times. It's not only unusable, but unpleasant to look at.

The property looked great in the photos. On arrival there were some positive things, but unfortunately these were quickly outweighed by problems - nowhere to hang a towel, blind too short for a window, living room curtains too translucent with near neighbours, no shower curtain, no plug for the sink, no clothes rack, no dishcloth, no instructions for anything. None of the usual amenities to get you started.

Not all of the light switches are wired and generally the place had the feel of cutting corners so it's not quite liveable, despite looking good in a picture.

The place was clean(ish), but even now I try not to look too closely. The sheets have been changed (with a push) but I'm washing my own towels. The wooden cube with the wifi code had something brown and sticky on it. Which is one of the first things you look at when you arrive.

Some of these things were sorted quite quickly, others needed negotiating with another agent managing the property. Inevitably that was a problem. There was miscommunication and a significant delay. Emails coming in at the end of the day when it's too late to fix anything. It felt like customer services at SilverDoor were sending the email and then quietly laughing and leaving for the day or the weekend.

An 'amenity basket' was promised to make up for some of these things but never arrived.

The biggest remaining issue is the outside space. Lisbon is a lovely sunny place, but I couldn't use it. It would mean spending a day scrubbing and rinsing and I was just too exhausted from work to have the energy to do that.

This has not been resolved and now there is no point as this is my last weekend in the property. The Ukio 'property team' insist it has been cleaned and are making gaslighting type comments about cleaning of outside space not being included during your stay. Just once at the beginning would have been enough!

The whole experience has been incredibly stressful, and I will not be going through an agent willingly again. These organisations are great when things go well, but because they're not directly responsible, when things go wrong they seem completely ineffective. In this situation it appears there were two agents, neither of which seemed to know what state the property was in, or what was actually going on.

This was a recipe for incredibly poor service, in my view.

I am thrilled to share my outstanding experience with Loredana Cotfasa, a remarkable member of the Client Account Support Team at Silver Door Apartments. Loredana's exceptional service, responsiveness, and positive attitude made my search for temporary housing an absolute breeze, even though I was navigating an unfamiliar area.

Loredana demonstrated remarkable efficiency by quickly finding temporary housing that perfectly matched the detailed specifications I provided. Her meticulous attention to detail ensured that every aspect of our requirements was met with precision. The apartment she secured for my Executive in London for the month of July received glowing reviews; they absolutely loved the space, and it exceeded all their expectations.

What truly sets Loredana apart is her ability to deliver results under tight deadlines. Despite the challenge of completing the entire process within two weeks, she managed everything seamlessly, showcasing her exceptional organizational skills and dedication.

Communication with Loredana was a delight, despite the time zone differences between the United States and the UK. She was incredibly responsive to emails, promptly addressing any questions or concerns. Her commitment to ensuring our satisfaction was evident as she guided us through every step of the process, providing invaluable support and reassurance.

I wholeheartedly recommend Loredana Cotfasa to anyone in need of temporary housing or serviced apartments. Her professionalism, responsiveness, and unwavering dedication to client satisfaction make her an invaluable resource. Working with Loredana was an absolute pleasure, and I am immensely grateful for her exceptional service.

Thank you, Loredana, for making this experience so seamless and enjoyable. You were absolutely fabulous! :)

Loredana was amazing! She tried her best with finding me the best accommodation in Central London. And she was so patient, trying to accommodate my request and all preferences. Her service was, simply, excellent!

I can recommend SilverDoor by any means! SilverDoor managed and assisted me during my international Assignment to China in every accommodation matter. Especially for me as a foreigner it's pretty difficult to settle down in a country as China. SilverDoor had me directly covered with an absolutely amazing apartment recommendation in a perfect advanced timely matter. It was perfectly suited for my needs.
To that I want to share their professional handling of critical matters. I was in a situation where my apartment host informed me to move out in a date which was before my actual stay/depart date. This caught me completely unexpected and raised some concerns but also in this situation my contact person Henry, directly searched for ways to contact me ASAP even though he couldn't reach out to me on the first place, he still managed to contact me and discuss this matter with me. In the end we could find a solution to this problem perfectly in time. Thank you once more Henry!

Kelly G has been wonderful to work with. She has gone above and beyond to accommodate our requests, change of dates etc...
Thank you! 5 STARS

We recently secured a flat from overseas with the incredible help of Alex from Silver Door. Being abroad made the process daunting, but Alex's attentiveness and responsiveness made it a breeze. She quickly grasped our specific criteria and found a perfect match. No question was too small for Alex, and she answered everything patiently and efficiently. For added peace of mind, she even provided a direct contact in case of any issues, and always made herself available throughout the process. We can't recommend Alex highly enough!

Lauren was professional and wonderful to work with.

I felt right at home during my stay at SilverDoor Apartments. The decor was stylish, and the apartment had a warm, cozy feel. I appreciated the attention to detail and the high standards maintained by SilverDoor.

Sara Garibaldi went above and beyond to help my son and several of his friends find the best short term stay accommodations while they are in London. She was patient and answered all of our questions in a timely manner. Highly recommend!

Lauren Finley from silver door has recently helped me with renting out a short stay for my London holiday and oh my god, what a fab experience! Right from her service to the apartment it’s been fantastic! Super helpful and sweet Lauren just made the otherwise stressful hunting and booking process so simple! Cannot recommend her enough!

I had the pleasure of being assisted by Harvey and I must say, his service was truly exceptional.

He went above and beyond to ensure that I had a positive experience every time I stayed in any apartment.

I would not hesitate to recommend him to anyone in need of assistance !

Thank you very much !
Agata