SilverLake Financial  Reviews 

175
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff members for being exceptionally patient, knowledgeable, and respectful during every single interaction. People deeply appreciate the thorough and clear explanations provided, which make the entire application process completely smooth and very easy to navigate from start to finish. However, some people mentioned unexpected issues regarding debt consolidation plans instead of receiving actual loans, causing serious confusion with monthly payments. Consumers also noted that these unexpected financial arrangements might negatively impact their credit scores and create difficult circumstances while trying to manage overall debt obligations.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, patience,... See more

Customer service

Users describe positive interactions with customer service, praising staff for being attentive, polite, and... See more

Service

Reviewers mention positive feedback about service, noting that the process is straightforward and easy to... See more

Payment

Customers had negative experiences with payment, feeling overwhelmed by their credit card debt and confused... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First of all, I would like to thank Ericfor making this transaction so simple and so easy he had all my information already in hand. Now I get to worry about just a one time payment to them not worry... See more

Company replied

Rated 5 out of 5 stars

Lisa, was very informative and understood the process very well. Lisa was patient, kind and professional throughout the process. Lisa was understanding and helped me very much. The customer service... See more

Company replied

Rated 5 out of 5 stars

It's very important to deal with a real human specially Erick Ochoa he was very patient, respectful, and very knowledgeable. I call him the Angel of Patience. Some of us need the human interaction t... See more

Company replied

Rated 5 out of 5 stars

I never answer spam calls, emails, or letters. However, today I received a letter in the mail to consolidate debt and decided to try it out. I'm glad I did because it's going to help me financially, e... See more

Company replied


Company details

  1. Loan Agency

Written by the company

At SilverLakeFinancial, we find comprehensive loans that will dramatically lower your monthly minimum payment, save you thousands in interest, and help you meet your obligations to becoming financially independent! We work with lenders across the country competing to get you the rates you deserve.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

175 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 month

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4.5

All reviews

(175)

50 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Sincerely thankful, Grant. Im taking this opportunity to send my…

Im taking this opportunity to send my sincere thankfulness to GRANT!
Grant, you were truly so understanding and offered me the help and assistance to pull out of my horror of debt! You have given me the hope and ability to become debt free.
I will surely pass on this experience to others who may need your help, as well.
Thank you, GRANT!

May 20, 2025
Unprompted review
SilverLake Financial  logo

Reply from SilverLake Financial

Thank you so much for your feedback, Marcia! We greatly appreciate your review!

Rated 5 out of 5 stars

Erick was great!

Erick was great and was able to help me get approved to pay off my high interest cc debt at a fantastic rate. Having that personal relationship and the ability to connect with the client is huge and I appreciate the help.

May 17, 2025
Unprompted review
SilverLake Financial  logo

Reply from SilverLake Financial

Thank you so much for the kind words! We're thrilled to hear that Erick was able to assist you!

Rated 5 out of 5 stars

Service was prompt and professional and…

Service was prompt and professional and he made sure that he went over everything very clearly

May 17, 2025
Unprompted review
SilverLake Financial  logo

Reply from SilverLake Financial

Thank you so much for your kind words! We're glad to hear you had a positive experience and that everything was explained clearly.

Rated 5 out of 5 stars

Eric is excellent loan officer

Eric is excellent loan officer. He explained everything thoroughly. I felt very comfortable with the process as he was guiding me throughout the whole process.

May 15, 2025
Unprompted review
SilverLake Financial  logo

Reply from SilverLake Financial

We appreciate you taking the time to provide your feedback!

Rated 5 out of 5 stars

Answered all my questions throughly &…

Answered all my questions throughly & explained well & was pleasant good customer service

May 14, 2025
Unprompted review
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Reply from SilverLake Financial

Thank you so much for your kind words! We're thrilled to hear that you had a positive experience and that all your questions were answered thoroughly. Providing clear information and great customer service is always our goal. We truly appreciate you taking the time to share your feedback!

Rated 5 out of 5 stars

Erick was very helpful

Erick was very helpful, knowledgeable, and
Called back , emailed information fast and got back to you quickly
Fast , quick & smooth process

May 13, 2025
Unprompted review
SilverLake Financial  logo

Reply from SilverLake Financial

Thank you so much for your review! We appreciate your feedback!

Rated 5 out of 5 stars

Take the right option 😊

I was always afraid to answer the mail that I received from different companies, but today I decided to give me the opportunity to have a relief in my life. I followed the first instructions and the rest were really easygoing. I was struggling in my debts and this company
gives me the opportunity to fix that.
Mr. Erick Ochoa explained to me everything in detail and guides me since the beginning to the end of the process.
Thank you Erick for your time and kind assistance!

May 10, 2025
Unprompted review
SilverLake Financial  logo

Reply from SilverLake Financial

Thank you, Claudia! we appreciate your kind words!

Rated 5 out of 5 stars

Amazing customer service

I was a bit skeptical about this at first but Eric was amazing with helping me through this process and put all my concerns to rest. He made sure all my questions were answered and stayed with me every step of the way. His customer service skills are outstanding!

May 9, 2025
Unprompted review
SilverLake Financial  logo

Reply from SilverLake Financial

Thank you so much for your review, Yvette!

Rated 1 out of 5 stars

Do Not Trust them

Do Not Trust them. They bait and switch!! They also make mistakes that can cost you a lot more grief than the debts you have. Tak with your bill collectors they will help you more than Silverlake

March 25, 2025
Unprompted review
SilverLake Financial  logo

Reply from SilverLake Financial

We take your concerns seriously and are sorry to hear you feel this way. Our goal is to provide clients with clear information and support throughout the process. If there was any confusion or issue with your experience, we encourage you to contact us directly so we can review it further. We’re committed to ensuring every client receives accurate guidance and respectful service.

Rated 5 out of 5 stars

Lisa White was very knowledgeable…

Lisa White was very knowledgeable ,compassionate and put me at ease while going through the process.

May 5, 2025
Unprompted review
SilverLake Financial  logo

Reply from SilverLake Financial

Thank you for sharing your experience! We’re so glad to hear that Lisa’s knowledge and compassion made you feel at ease throughout the process. We’re proud to have her on our team and appreciate the opportunity to support you.

Rated 5 out of 5 stars

Lisa white was the most helpful and…

Lisa white was the most helpful and easiest person to work with ever in my life by far. Her questions wur simple and to the point. Lisa also helped me understand things better n make a easy decision.

May 5, 2025
Unprompted review
SilverLake Financial  logo

Reply from SilverLake Financial

Thank you so much for your kind words! We’re thrilled to hear that Lisa made the process easy and clear for you. She’s truly an asset to our team, and we’ll be sure to share your feedback with her. We're grateful for the opportunity to assist you!

Rated 5 out of 5 stars

MATT THOMPSON

Matt was extremely clear and helpful concering how my debts would be paid.
He answered all my questions

April 23, 2025
Unprompted review
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Reply from SilverLake Financial

We appreciate your review! Thank you so much for sharing your experience!

Rated 5 out of 5 stars

Brian Vaughn...The best!

I spoke with Brian Vaughn about obtaining a loan to help me get out of debt. It was not gonna be feasible at this time, so he steered me another direction that would help me eliminate my debt over time without adding to it. He was patient, knowledgeable and understood my situation and the desperation I felt. I would highly recommend him for any issues you have of a financial nature. Christine Rodriguez

April 16, 2025
Unprompted review
SilverLake Financial  logo

Reply from SilverLake Financial

Thank you so much for your thoughtful review and kind words about Brian! We're so glad he was able to guide you with patience, care, and clear options during a stressful time. It's incredibly important to us that every person feels heard and supported, especially when it comes to navigating financial decisions.

Rated 5 out of 5 stars

The experience was wonderful

The experience was wonderful, I'd like to participate more,

April 5, 2025
Unprompted review
SilverLake Financial  logo

Reply from SilverLake Financial

Thank you so much for your kind words! We’re thrilled to hear you had a wonderful experience—that’s what we love to hear.

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