SilverLake Financial  Reviews 

175
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff members for being exceptionally patient, knowledgeable, and respectful during every single interaction. People deeply appreciate the thorough and clear explanations provided, which make the entire application process completely smooth and very easy to navigate from start to finish. However, some people mentioned unexpected issues regarding debt consolidation plans instead of receiving actual loans, causing serious confusion with monthly payments. Consumers also noted that these unexpected financial arrangements might negatively impact their credit scores and create difficult circumstances while trying to manage overall debt obligations.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, patience,... See more

Customer service

Users describe positive interactions with customer service, praising staff for being attentive, polite, and... See more

Service

Reviewers mention positive feedback about service, noting that the process is straightforward and easy to... See more

Payment

Customers had negative experiences with payment, feeling overwhelmed by their credit card debt and confused... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First of all, I would like to thank Ericfor making this transaction so simple and so easy he had all my information already in hand. Now I get to worry about just a one time payment to them not worry... See more

Company replied

Rated 5 out of 5 stars

Lisa, was very informative and understood the process very well. Lisa was patient, kind and professional throughout the process. Lisa was understanding and helped me very much. The customer service... See more

Company replied

Rated 5 out of 5 stars

It's very important to deal with a real human specially Erick Ochoa he was very patient, respectful, and very knowledgeable. I call him the Angel of Patience. Some of us need the human interaction t... See more

Company replied

Rated 5 out of 5 stars

I never answer spam calls, emails, or letters. However, today I received a letter in the mail to consolidate debt and decided to try it out. I'm glad I did because it's going to help me financially, e... See more

Company replied


Company details

  1. Loan Agency

Written by the company

At SilverLakeFinancial, we find comprehensive loans that will dramatically lower your monthly minimum payment, save you thousands in interest, and help you meet your obligations to becoming financially independent! We work with lenders across the country competing to get you the rates you deserve.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

175 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 1 month

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4.5

All reviews

(175)

50 reviews in the last 12 months

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Rated 5 out of 5 stars

The team at Silver Lake was attentive…

The team at Silver Lake was attentive and responsive throughout the entire loan application process. Their transparency and honesty gave me confidence in their service. I wouldn't hesitate to work with them again in the future.

February 21, 2024
Unprompted review
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Reply from SilverLake Financial

We appreciate your review, Lucas!

Rated 5 out of 5 stars

I was pleasantly surprised by the…

I was pleasantly surprised by the exceptional customer service provided by SLF. They went above and beyond to help me secure a loan tailored to my needs. I'm grateful for their support during a challenging time.

February 20, 2024
Unprompted review
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Reply from SilverLake Financial

Thank you, Luke!

Rated 5 out of 5 stars

SilverLake made the loan process…

SilverLake made the loan process incredibly smooth and stress-free. Their team was professional, courteous, and efficient. I highly recommend them to anyone in need of financial assistance.

February 12, 2024
Unprompted review
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Reply from SilverLake Financial

Thank you, Cameron!

Rated 1 out of 5 stars

We got a letter in the mail that we got…

We got a letter in the mail that we got pre-qualified. I filled out trying to find options to be able to make the best decision for us. Lars called and started asking question and explaining we couldn’t get the loan but instead we can enroll on a program. We asked questions in return and asked if we can give him a call because we needed to look the numbers and other options we have. He snap and was very rude saying that we didn’t really needed help and he didn’t want to work with people that needed to think things. Very disappointing how we were treated. Will not recommend and definitely will not be working with this company.

February 7, 2024
Unprompted review
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Reply from SilverLake Financial

Hi there, Millie!

I am so sorry for the way you were treated. We will address this promptly and we greatly appreciate you bringing this to our attention.

We strive for excellent customer service and I apologize that we fell short. If you have any questions or concerns, please feel free to email me directly at info@silverlakefunding.com.

We appreciate your feedback so we can improve.

Thank you!

Rated 1 out of 5 stars

Strange and unprofessional -“Lars”

I received a prequalified letter in the mail for a loan approval for debt. I went online and filled out a questionnaire which included income, how much I wanted the loan for (which the letter stated how much I was eligible for, so I chose that amount) and it came back pre approved for a loan and that SOMEONE WOULD CALL ME WITH LOAN AMOUNT AND TERMS. “Lars” called me and started asking me the same questions that I answered online, except in a strange way. When he initially called me, he acted like I was calling him for questions and asking me how he could help me. So I told him I was preapproved for a loan, he said, ok so how much did u want to borrow? Now this was answered online but I entertained the question and answered. He proceeded to ask, what did I use my cards for? Was this due to like household, medical, life??? How long I have been in debt? Had it maybe since COVID or something? Then asked if I was employed and what do I do? In between questions (which I did answer), i stated that all of the actual relevant information (that most loan applications generally ask) were provided to get the preapproval. This man is just diving into awkward questions and wanting specifics about my life which I don’t believe that some of these questions have any relevance regarding a typical loan approval, and let me reiterate, after the preapproval came back it was stated that someone was going to be calling me with loan amount and terms. So after a few times of this and answering each question with a confused tone, I then stated to “Lars” that I was confused as to why I was being asked all of this again but now asking me more in depth info that isn’t typically asked on most loan applications. How does this have anything to do with being preapproved for a loan? Anyway, when I finally said to “Lars” that I was confused as to why he was asking me these odd questions and especially ones that I had already answered for the preapproval he said, ma’am I don’t know why your confused, I have to ask you these questions and I need you to give me more information including your social and other things so if you don’t want to do this then….I said “you don’t have to be so rude” in which he replied, ok well have a nice day and hung up on me. How unprofessional! Guess I wasn’t “pre approved” for a loan after all. The whole thing seemed shady and strange.

January 6, 2024
Unprompted review
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Reply from SilverLake Financial

Dear Lynne,

Thank you for taking the time to share your recent experience with us. We sincerely apologize for any frustration or discomfort you may have experienced during your interaction with our representative. We take your feedback seriously, and we want to address your concerns to ensure that future interactions meet our standards of professionalism and customer service.

First and foremost, we appreciate your diligence in providing the necessary information during the prequalification process. Your time and trust are valuable to us, and we understand the importance of a smooth and transparent loan application experience.

We are genuinely sorry for any confusion caused by the questions asked during your call. Having reviewed the situation, we understand that there may have been some miscommunication or misunderstanding. We would like to assure you that our employee is dedicated to providing the best possible service, and we believe there might be a chance for clarification.

In an effort to better understand your specific concerns, we would appreciate the opportunity to connect with you directly. Your insights are invaluable to us, and we want to ensure that we address any issues comprehensively.

Please feel free to reach out to us at info@silverlakefunding.com

We genuinely value your feedback. Thank you for your understanding, and we hope to have the chance to restore your confidence in our services.

Rated 1 out of 5 stars

Do NOT trust any company Fishing for a…

Do NOT trust any company Fishing for a loan. Go to your home bank you use. Keep getting trash mail, for a STUPID 5.95 % interest rate LOL. NO! Do not rebuttle this, do not try to explain, Do not say sorry. Stop sending trash mail Fishing for loans.

October 12, 2023
Unprompted review
SilverLake Financial  logo

Reply from SilverLake Financial

Hi there, Walter!

Please email us at info@silverlakefunding.com and we will take you off of our mailing list! We need your first and last name and/or mailing address so we can properly take you off of our list! Thank you!

Rated 1 out of 5 stars

Don't bother calling in to these people…

Don't bother calling in to these people at all. Unless you want 0 credit for the next 5 to 7 years by all means ignore this, no loan offer will be made and you will not receive anything. it's a scam, they will ask you to send them money and not pay any of your creditors for months, they would work with them to reduce what you pay a month to your debtors, however, you now will be paying them to destroy your credit. If you cant make payments work with your creditors directly, they will work with you much more them S L F.

August 9, 2023
Unprompted review
SilverLake Financial  logo

Reply from SilverLake Financial

Hi there!

I hope this message finds you well. Thank you for taking the time to share your experience with us. We sincerely apologize for any negative impression you may have received during your interactions with our company. Your feedback is extremely valuable to us, as it enables us to continuously improve our services and address any concerns that may arise.

We work diligently to find feasible solutions that align with their financial situations, always with a focus on achieving better financial stability. If there were instances where you felt our approach was not aligned with your expectations or in your best interest, we deeply regret any frustration you may have experienced.

We are committed to transparent and ethical practices. At any point where there might be misunderstandings or miscommunications, we encourage our clients to reach out to us directly. We are more than willing to address concerns, clarify our methods, and find mutually agreeable solutions.

Every individual's financial circumstances are unique, and we respect and support the choices that best suit their needs.

If you would be open to discussing your specific situation further, we would welcome the opportunity to learn more and potentially find a resolution. You can reach out to our dedicated customer service team at info@silverlakefunding.com at your convenience.

Thank you for bringing these matters to our attention. Your feedback guides our continuous improvement efforts, and we remain committed to providing valuable solutions and services to those who seek our assistance.

Rated 5 out of 5 stars

I cannot express enough how grateful I

I cannot express enough how grateful I am for Silverlake Financial's loan service. When I was facing a financial emergency, they came through with a lifeline. The application was straightforward, and the approval process was quick. Their interest rates were reasonable, and they worked with me to find a repayment plan that fit my budget. I truly appreciate their professionalism and efficiency. Silverlake Financial is a reliable and trustworthy partner for anyone in need of a loan.

May 21, 2023
Unprompted review
SilverLake Financial  logo

Reply from SilverLake Financial

Appreciate your feedback, Logan!

Rated 5 out of 5 stars

Silverlake Financial exceeded my

Silverlake Financial exceeded my expectations when it came to their loan service. The application process was user-friendly, and their website provided all the necessary information I needed to make an informed decision. The customer service representatives were friendly and knowledgeable, guiding me through each step. What impressed me the most was the speed of approval and the flexibility they offered in terms of repayment options. Silverlake Financial is definitely a loan service I would recommend to others.

May 16, 2023
Unprompted review
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Reply from SilverLake Financial

Thank you for your review - We appreciate it!

Rated 5 out of 5 stars

I had a fantastic experience with…

I had a fantastic experience with Silverlake Financial. Their loan service was quick, efficient, and hassle-free. The entire process, from application to approval, was straightforward, and their team was professional and responsive. I received the funds I needed in no time, and the interest rates were competitive. I highly recommend Silverlake Financial for anyone looking for a reliable and trustworthy loan service.

May 22, 2023
Unprompted review
SilverLake Financial  logo

Reply from SilverLake Financial

Thank you for your review, Neil!

Rated 1 out of 5 stars

Super rude even though I was…

Super rude even though I was pre-approved. Got sketchy vibes from the start, always go with your gut.

My situation isn't great but they don't need to make me feel any worse. I opted to not go with their debt consolidation program.

March 31, 2023
Unprompted review
SilverLake Financial  logo

Reply from SilverLake Financial

Hi there Nicole!

Thank you for sharing your feedback about your experience with our company. We apologize if you felt our staff was rude, as it is never our intention to make our customers feel unwelcome or uncomfortable.

We understand that dealing with financial challenges can already be a stressful situation, and we strive to provide a supportive and professional environment for our customers. We regret if we fell short of meeting these expectations during your interaction with us.

We respect your decision and hope that you have found a suitable solution for your financial needs.

Your feedback is valuable to us, and we will use it to improve our customer service and ensure a more positive experience for all our customers. If there is anything specific you would like to share with us to help us further investigate and address the issues you encountered, please feel free to contact our customer support team.

Once again, we apologize for any negative feelings you experienced during your interaction with us. We appreciate your feedback, and we will continue working diligently to provide excellent service to all our customers.

Thank you.

Rated 1 out of 5 stars

what a tease

Received one of these pre-approval letters, an offer to pay off my credit cards with a lower interest rate. OK, why not, filed out the online form, got a conformation you have been pre-approved. Received a phone call from the company. Answered their questions and was put on hold, for about 20 minutes. Once they guy returned, said they can't do it, only if I paid off some of my CC depth, so pleas reapply in coupler of months.
What a tease and waste of time. Once I pay off the debt, why would I want to have it refinanced? I had used one of my CC to invest in a real estate renovation, so it had a high balance. Just that in 2-3 months the debt would be gone anyway.

March 17, 2023
Unprompted review
SilverLake Financial  logo

Reply from SilverLake Financial

Hi Andy!

Thank you for taking the time to share your experience with us. We appreciate your feedback and apologize for any inconvenience you may have encountered during the pre-approval process.

We understand how receiving a pre-approval letter and then not being able to proceed with the offer can be frustrating. We apologize for any confusion caused by this situation. Our aim is to provide valuable financial solutions to our customers, and we regret that we were unable to meet your expectations on this occasion.

We appreciate your feedback and will take it into consideration to improve our processes and avoid similar instances in the future. Customer satisfaction is our top priority, and we strive to ensure a smooth and efficient experience for everyone.

If you have any further questions or concerns, please don't hesitate to reach out to our customer support team. We value your feedback and hope to have the opportunity to better serve you in the future.

Thank you for bringing this matter to our attention.





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