silverscene.co.uk Reviews 

On Xmas eve I purchased a beautiful necklace from the Glastonbury store..the service was excellent & exemplary especially considering how busy it was bòth staff memebers were highly prifessional & really in tune & aware of all customers in the store making sure everyone was being served in a really professional manner. The necklace I purchased had deep sentimental meaning for my eldest son and he was really upset when it broken in March. I wasn't sure what to do so I emailed head office and was surprised how quickly & generously Jade from head office replied & offered me two options ... I could post the necklace to head office for a replacement to be sent to me or I could pop to the Glastonbury store for a replacement.. whichever was best for me. I replied to Jade saying I would take it to Glastonbury store & Jade was amazing she emailed back to say I could show that email to the staff in the Glastonbury store if I liked although all staff are fully trained in exchanges / returns etc. Now here's where for me the experience became exemplary.. my youngest son is severely autistic with several other medical problems that are not physically obvious..I could get to the store until Friday 26th April 2024 due to my youngest sons additional needs & on Friday I rang first to the store to explain what Jade at head office had advised & to double check they had the necklace in the rught size etc there before I travelled in & also to explain that I would have with me my youngest son who had severe additional needs so wanted to organise our visit beforehand. We'll the lady in the Glastonbury was incredibly helpful on the phone she checked whilst on the phone she had the exact necklace there & she went above & beyond to get it all ready for me boxed up so when we got there the experience would be as smooth as possible for my youngest son.. now that is excellent personalised customer service I wasn't expecting that.

When I actually did arrive to the Glastonbury store later that day my goodness the member of astaff yet again went out of her way to be amazing wuth my youngest son she was so aware of what a person wuth additional needs is sensitive too etc... I showed her the email on my phone from head office she didn't ask to see it ... but I wanted to show it..she read it through & thanked me for showing her ... I then gave her the broken chain with my receipt as proof of purchase & just as she had said the new necklace was already boxed up ready to go ...my youngest son usually clings to my hand & won't leave my side & it was amazing experience he let go of my hand & stood by himself next to me looking at the cabinet full of sparkling crystal jewellery. That us the level of kindness & atmosphere she created for him.. she then took the necklace out the box to check it was exactly as I wanted ..yet again its all these little things that show exemplary customer service ...she naturally just knows how to be highly professional & warm & kind ... she understands human nature ... & she's very experienced obviously at the diverse range of customers.. I was very happy with the necklace & then her till was playing up which is a normal issue here in Glastonbury with strength of Internet signal & she did not panic she handled the situation amazingly again apologising for the inconvenience & talking us through the process of what she would need to do to reboot the till... I thought my son would begin to get stressed as that would be an unexpected change but she was so warm & explaining that he was very relaxed which is unheard of in our rare shopping experiences. Of course with that extra 10 mins of delay my son & I began to look in the cabinets & a beautiful blue topaz ring was calling to come home with me...like I say usually I would not get to shop fir myself whilst my youngest son is with me as he would get too distressed about a sudden change of plan being severly autistic but I was blown away she was incredible interacting with us especially my son & my son who never usually speaks when around others in shops began chatting about the rings as I tried on the blue topaz ring which fitted like a dream. My son felt very safe & welcomed hence why he acted as if he was at home that is a very rare experience for him when out. The till then began to work I purchased my blue topaz ring and we were given the replacement new necklace in a fresh new box which I then posted off to my eldest son. I was so touched by the level of care by the Glastonbury staff member that I emailed Jade at headoffice to inform her we had exchanged the broken necklace at the Glastonbury store & also I wanted for her to be acknowledged for exemplary customer service.Jade replied quickly again to my email.I don't ever leave reviews but I wanted to because not only was this an excellent customer service experience it was also a very powerful positive experience for my son due to the staff.

As a regular purchaser, of items, from your Glastonbury shop, it is with dismay, that find myself having to write this post.
I bought a bracelet as a Christmas present Dec 2023.
Unfortunately one of the stones, had been badly fitted and it fell out.
I called into the Glastonbury shop, with the relevant proof of purchase, where the assistant, measured the bracelet, and told me she could exchange it, for the same item.
Having agreed to do that.
I took it home to find it was not the same nor was it the same length.
So went back and was told nothing she could do ! As there was not another in stock.
Silver scene, do not have a silversmith, that can repair faulty items. So I suggested, that if she could provide,an in-house credit I would get it repaired elsewhere!
Again unable to do that.
So I said just refund my money then!!
So having had several attempts whilst being talked through how to do it, we ended up with the inability to even do that.
So I am now left with a sub standard product with no solutions.
I intend to call my cc company on Tuesday 30/04/23 to get them to reverse the payment, The failure, to adequately provide a solution, on the part of Silver Scene has left be bewildered and my partners distraught!!

I am absolutely over the moon with Silver Scene <3 A few months ago i bought a lovely ring at the shop in Glastonbury, unfortunately a bit of the ring snapped and after emailing to see if i could get it fixed, Kati and the team went above and beyond to find me a new ring and sent out a replacement super quickly.

The ring had some sentimental value and the customer service i received was amazing.

Thank you so much <3

I bought a beautiful pair of earrings two years ago from the Brighton store and was devastated when I lost one. I popped in the store to see if they had any and the wonderful lady spoke to her colleagues in the Bristol store, found me a pair and posted them out to me. Amazing customer service and will recommend Silver Scene to everyone I know. Thank you!

Bought jewellery in store and loved it. Staff were friendly, have been buying stuff from their Taunton and brighton stores for years

I bought a necklace from their Totnes store. After paying, the person serving me said the item can be "brought back" as long as it hadn't been worn. As the item seemed a bit weak, I wasn't happy with it and I brought it back the next day to return it.

However when I attempted to, the person serving me very rudely told me this was not possible because of their non-return policy, and said that she told me this at purchase. I didn't bother telling her that she actually said it could be brought back, not that it couldn't be returned, because if she had said that I wouldn't have gone through with the purchase altogether.

I understand you might have a non-return policy but I think it should be made quite clear that items cannot be returned, and also it seems a bit counter-productive to be so rude to your customers. It's a shame really because maybe I would have bought something from there in the future, but I absolutely will not now (and not even because of the returns policy, but because of the rude staff). Best off going to the other jewellers a few doors down...