Silver Travel Advisor Reviews 281

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 79 reviews, reviewers overwhelmingly had a great experience with this company, particularly appreciating the staff's professionalism and helpfulness in planning and booking holidays. Customers consistently highlight the excellent customer service, noting that advisors go above and beyond to ensure a stress-free and enjoyable experience, often handling complex itineraries and last-minute changes with ease. Many people praise the personalized approach, with advisors taking the time to understand individual needs and preferences, offering thoughtful recommendations, and providing continuous support before, during, and after the trip. The booking process is frequently described as smooth, efficient, and well-organized, with all details meticulously handled, allowing customers to relax and look forward to their holidays. Reviewers also value the advisors' extensive knowledge and experience, which proves invaluable in crafting perfect holidays and providing reassurance throughout the travel planning.

What people talk about most

Holidays

Reviewers mention positive feedback about holidays, often praising the seamless organization and stress-free... See more

Staff

Consumers consistently report positive experiences with staff, highlighting their helpfulness, efficiency,... See more

Booking process

Users describe positive interactions with the booking process, highlighting how easy and stress-free it was.... See more

Service

Reviewers highlight positive aspects of service, consistently praising the excellent and fabulous service... See more

Customer service

Clients share positive opinions on customer service, highlighting the exceptional helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We asked Marie from Silver Travel to help us book a family holiday. We wanted a luxury stay plus some culture to explore. Marie really delivered and took all the stress of planning and booking a holid... See more

Company replied

Rated 5 out of 5 stars

We booked a week long trip to Disney through Jayne. She couldn’t have been more helpful and made sure all the extra details like booking princess breakfasts and checking if we got early entry and even... See more

Company replied

Rated 5 out of 5 stars

Booked a trip to India through Julie Crumpton at Silver travel. Was a bit complex as, at our request, other members of our group who had already booked had to change their travel dates etc. This was a... See more

Company replied

Rated 5 out of 5 stars

Met Kerry and her colleague at the travel show and instantly struck by their friendly professionalism. They produced itineraries and costings for us for two trips which exactly met our specifications... See more

Company replied


Company details

  1. Travel Agency
  2. Publisher
  3. Review Site
  4. Travel Aggregator

Written by the company

Here at Silver Travel Advisor, we’re a community of like-minded travel professionals, and with unrivalled experience as the voice of mature travellers we’re perfectly placed to bring together the complete travel package. From ideas and inspiration to advice and reviews, through to making your holiday booking we’re here to support you at every step.


Contact info

4.9

Excellent

TrustScore 5 out of 5

281 reviews

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No history of asking for reviews

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Rated 5 out of 5 stars

Jayne was very patient with me and…

Jayne was very patient with me and provided lots of options for our holiday in Majorca. Thank you so much for the recommendations!

May 13, 2024
Unprompted review
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Reply from Silver Travel Advisor

Thanks for the lovely feedback Lucinda, we're always happy to help!

Rated 5 out of 5 stars

I highly recommend Jayne Kerrigan from…

I highly recommend Jayne Kerrigan from Silver Travel.
She went above and beyond helping to arrange a holiday to Vietnam and Cambodia for myself and my elderly mother. We had a superb stress free experience from beginning to end and Jayne was always there in the background checking everything was OK and ready to answer any queries.
We had the holiday of a lifetime!

April 15, 2024
Unprompted review
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Reply from Silver Travel Advisor

Hello, we're so pleased to hear you had an amazing holiday! And thank you for your lovely feedback on your experience of booking with Jayne. We look forward to helping you plan and book your holidays in future! Thanks

Rated 5 out of 5 stars

Sue Lord Went above and beyond!

Went above and beyond!

I found Silver Travel on Google as looking for a travel agency specialising for elderly people, as I was planning a holiday with my elderly mother. Sue Lord was amazing from day 1, she made many useful and relevant suggestions, worked tirelessly to answer all my questions and plan the perfect trip to Sorrento, ensuring all assistance was put in place for my elderly mother who has mobility issues. I will definately return to Sue to plan our next trip. Can't thank Sue enough. I would highly recommend Sue and her patience, friendliness, knowledge was second to none. THANK YOU

April 21, 2024
Unprompted review
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Reply from Silver Travel Advisor

Hello, thank you so much for your review, we are happy to help and hope you and your mum have an amazing holiday in Sorrento.

Rated 5 out of 5 stars

Sophie is amazing!

We have booked our cruise with Soph. She is amazing from start to finish! Really listened to what we like and want out of a holiday and found the perfect holiday for us! She is very professional and communicates everything. We had quotes for various different cruises and came up with some amazing prices. Much better prices than our usual high street travel agent! It was so hard to choose so we will definitely have to book our yearly holiday with Soph so we can work through them all! We are currently looking at Florida and Soph is helping with this! She has chosen some amazing accommodation and again listened to what we want. Soph gives you the time to look over the quotes and chat with your family and always has the answer to our questions. We would HIGHLY recommend Soph to anyone...and we do :-) Thank you so much Soph, you have customers for life!

April 23, 2024
Unprompted review
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Reply from Silver Travel Advisor

Hi Dan, thanks for sharing this lovely feedback for Sophie! We're so pleased she has gone above and beyond for you. Enjoy your cruise and we look forward to helping with your future holidays too!!

Rated 5 out of 5 stars

Fantastic service and great prices

So impressed with the speed and efficient way in which Jayne sorted our holiday. It was all done and dusted in a couple of days and we were given a very competitive price.
I would'nt hesitate to use Jayne at Silver Travel again for my next holiday and would highly recommend to all my friends.

April 21, 2024
Unprompted review
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Reply from Silver Travel Advisor

Hi Wendy, we're so pleased to be able to help - that's what we're here for! Have a wonderful holiday!

Rated 5 out of 5 stars

Booking with Jayne couldn’t be easier…

Booking with Jayne couldn’t be easier we wouldn’t book with anyone else.
I send Jayne vague details on Thursday night & we were all booked on Friday.
Such fantastic service & excellent advice.
We’ve booked numerous times with Jayne now & it’s always a pleasure & no stress & the holidays have all been amazing.
Beautiful hotels in fantastic places around the world.
I have ultimate faith in every holiday we book with Jayne that we will have the best time.
Thank you so much Jayne you are the best!

April 19, 2024
Unprompted review
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Reply from Silver Travel Advisor

Hi there, what a wonderful review - thank you so much! Jayne is a super star and we're so pleased to hear of your excellent booking experiences! Thanks

Rated 5 out of 5 stars

Thanks Jayne

We are so pleased to have contacted Jayne. She has supported us through the process and we can relax knowing she has our best interests at heart and understands our needs. We can look forward to the holiday knowing she is there to help us throughout.
Thank you Jayne.

April 20, 2024
Unprompted review
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Reply from Silver Travel Advisor

Hello, thanks for sharing your experience - we're delighted Jayne has been such a support and we hope you enjoy your upcoming holiday!

Rated 5 out of 5 stars

Great customer service from Jayne Kerrigan

From start to finish Jayne Kerrigan made it easy for us to choose and book a holiday. She got our hotel and location spot on. This is the second time we’ve used Jayne and would highly recommend her to find you your holiday.

April 14, 2024
Unprompted review
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Reply from Silver Travel Advisor

Hi Tania, thanks for your positive feedback for Jayne, we're so pleased you enjoyed your holiday.

Rated 5 out of 5 stars

Great service from Sophie!

We have booked a trip for next year with Sophie who has given us excellent customer service to date! She provided us with her recommendations, spent time looking for a great deal for us and was quick and efficient in getting everything booked. Wouldn’t hesitate to book our future trips with her - a great friendly service. Thank you, Sophie!

April 16, 2024
Unprompted review
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Reply from Silver Travel Advisor

Hi Rachael, thanks for sharing such lovely feedback on your recent booking with Sophie, we're delighted she was able to help and hope you have a fantastic holiday!

Rated 5 out of 5 stars

November Caribbean Holiday

A special thank you to Sophie for putting together our two island holiday in the Caribbean later this year.
It was like talking to an old friend and we felt so confident in the way she helped us to choose from the options that she put forward.
Keep up the good work Sophie we will definitely be in contact the next time we need travel advice.

April 10, 2024
Unprompted review
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Reply from Silver Travel Advisor

Thank you so much for your lovely review for Sophie! We're so pleased she was able to help create your perfect holiday, and we hope you have a wonderful time in the Caribbean!

Rated 5 out of 5 stars

Jayne is amazing - Japan Jewel Tour

Jayne is amazing! I recently went to Japan, and Jayne was in touch with me, before, during and after my trip. Jayne made the whole experience easy, so I could enjoy my holiday. Jayne goes above and beyond to help with your booking, she is very knowledgeable, about the areas you are travelling to, and what you can do when you get there. Jayne helps with all aspects of your trip, so you can get out as much out of your holiday that you want.
Jayne, five stars is not enough for you, as you are so caring and dedicated, a massive credit to Silver Travel

March 29, 2024
Unprompted review
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Reply from Silver Travel Advisor

Hi Lorna, wow, what a super review!! Thank you! We'll be sure to pass this on to Jayne and we're delighted she has provided such fantastic service levels. We look forward to helping you with your future travels plans! Thanks Kerry

Rated 5 out of 5 stars

Amazing support from Jayne

Jayne arranged our recent holiday to Atlantis, The Palm, in Dubai. She was extremely patient with our back and forth conversation about flights and dates! The entire trip was so well organised. Jayne took care of everything; flights, transfers and even checking us in at the airports.
She gave great advice about what to expect and how to make use of apps to make our journey even smoother.
This is the second holiday Jayne has arranged for us, and we’ve already booked a third.
Thank you Jayne.

April 3, 2024
Unprompted review
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Reply from Silver Travel Advisor

Hello, thanks so much for taking the time to leave such a lovely review. Jayne is a super star and we're so pleased to hear she's helped you with so many of your holidays - thanks for your continued support!

Rated 5 out of 5 stars

I would 100% recommend Jayne!

I would 100% recommend Jayne to organise a holiday for anyone. We have just returned from a family holiday in Florida combining universal studios for 4 days and a week after at Clearwater beach. Everything was organised to perfection! Smooth flights, park tickets and hotels arranged and saved me heaps of stress! (Jayne took all that away from me).
It was the best family holiday ever.
2 years ago Jayne also booked a week in Sorrento for my 40th birthday with trips all along the Amalfi coast. A life long dream holiday that didn’t disappoint.

March 27, 2024
Unprompted review
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Reply from Silver Travel Advisor

Hi Heather, thanks so much for your lovely feedback. We'll be sure to pass this on to Jayne and we're so pleased you had an amazing family holiday in Florida!

Rated 5 out of 5 stars

Jayne Kerrigan - India Trip

Jayne Kerrigan organised a fantastic trip of a lifetime to India for us. We visited Delhi, Amritsar, Jaipur, Agra and Lucknow before returning to Delhi for our flight home. Jayne ensured that everything was organised for us and took any stress out of our holiday planning. We will definitely book with Jayne again. Fantastic service.

March 12, 2024
Unprompted review
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Reply from Silver Travel Advisor

Hi Pam, thanks for your fantastic feedback for Jayne, and we are so pleased you had an amazing time in India. Look forward to helping you with your future holidays! Thanks Kerry

Rated 5 out of 5 stars

Excellent Professional Service

Jayne Kerrigan has been booking our holidays for several years now and delivers every time.
Jayne makes going on holiday seemless as she takes all the stress out of looking, booking and going. Jayne is very patient and thorough when finding our ideal holidays. Once booked she checks us in at the right time and forwards paperwork to us as well as dealing with any other paperwork issues that may be necessary for our trip, ie submitting API info etc.
I cannot recommend Jayne enough.

February 17, 2024
Unprompted review
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Reply from Silver Travel Advisor

Hi Yvonne, thanks so much for the glowing recommendation for Jayne - she's a star! We're delighted to hear she goes above and beyond for you! Enjoy your upcoming holidays! Thanks

Rated 5 out of 5 stars

5 star customer service

Sophie from Silver Travel has been excellent. She had provided such a personalised service when booking our family cruise. Sophie gave us lots of options to choose from and advice too.
She went above and beyond to make booking easier.
We cannot wait to go on our holiday and will definitely be booking through Silver Travel again.
Thank you Sophie!

March 11, 2024
Unprompted review
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Reply from Silver Travel Advisor

Hi Liz, thanks for sharing such lovely feedback for Sophie, we're delighted she was able to find your perfect holiday and make the booking process seamless! Have a fantastic holiday when it comes round!

Rated 5 out of 5 stars

Five star service

Marie went over and above to match our requirements to our holiday. She was efficient, professional and friendly.

February 22, 2024
Unprompted review
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Reply from Silver Travel Advisor

Hi Lilly, thanks for your five-star review! Glad to hear Marie went over and above, and we hope you have a great holiday!

Rated 5 out of 5 stars

First time cruisers

Our first experience of Silver Travel was when we decided to book a cruise for the first time.
Julie helped us work through the many, many options to find the perfect option for us. She managed every step of the process and answered all our many questions!
Having such a personal service made a huge difference from deciding on the cruise through to the day we went.
Since then Julie has helped with other holidays and we have just booked 2 more cruises, again using her knowledge and expertise to find the perfect choices for us at the best price.
We would definitely recommend using their personalised, knowledgeable service.

February 23, 2024
Unprompted review
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Reply from Silver Travel Advisor

Hi Christine, wow, thank you so much for your continued support and trusting us again and again with your holiday bookings. It's great to hear Julie made a difference and we're happy to help at every step. Enjoy your upcoming cruises!

Rated 5 out of 5 stars

5 star service!

Thankyou to Sophie Cayley at Silver Travel for arranging our fabulous holiday in Correlejo, Fuertentura. Sophie took the time to find a holiday that was tailored to our exact requirements. She clearly has a wealth of knowledge within the travel industry and it was obvious that she took on board everything we had requested. Sophie went up and over to ensure we were entirely happy with the holiday she had arranged for us and kept us informed every step of the way in regards to when and what emails, confirmation of tickets, boarding passes and all the necessary travel documentation that we would be receiving from Silver Travel. We would highly recommend Sophie@Silver Travel and will be booking our next holiday through her!

February 15, 2024
Unprompted review
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Reply from Silver Travel Advisor

Hi there, fantastic to hear Sophie was so helpful and went above and beyond - she's certainly a credit to us! Thanks for taking the time to leave such lovely feedback and we hope you have a brilliant holiday!

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