Silvert's Adaptive Clothing & Footwear Reviews 

Returning products is much more expensive than other online retailers. And they claim that they will refund your credit card. They offered me store credit and I told them I want a refund because there are no other products that I am interested in and they are ghosting me. AVOID THIS COMPANY AT ALL COSTS!

Terrible return policy. I have been at it all day. The product looks great but the size was incorrect so I needed to exchange it. Everything other reviewers have said about difficulties returning things is true. I have all the information they requested and sent them pictures of the items, the invoice, the shipping notice, the box etc and they somehow "can't find the order". Given that many of their clientele will be seniors or older people caring for seniors the confusion and frustration I have experienced does not bode well for the business which is a shame!

Horrible return policy, returned shoes weeks ago and still haven't received my refund. Plus they charge way to much to return the shoes

Shipping and customer service is horrible. Months to get product … they are clueless.

I placed a $387 order with Silverts from Canada on November 19, 2024 and I have yet to receive my order.
On Dec 4, I received an email stating order has been shipped. On Dec 17, I tracked my order and UPS tracking showed In Warehouse, Port Reading, NJ since Dec 13.
I emailed customer service asking if they could follow-up with UPS to inquire why order seems to be stuck in their NJ warehouse. Their answer was “UPS delivery date shows Dec 25 but since it’s closed it will be delivered Dec 26”. Yet UPS continues to show In Warehouse, Port Reading, NJ - Dec 13, 2024.
Now delivery date has changed to Jan 7 however, still no delivery and UPS continues to show In Warehouse, Port Reading, NJ since Dec 13. No movement whatsoever.
An employee at my mom’s long term care facility told me she ordered socks for her mom last summer and received her order in November.
If your are Canadian, DO NOT ORDER FROM SILVERTS. Delays are unacceptably long and their customer service is nonexistent.

Ordered ~$250 worth of clothing for my mom for Christmas on December 4th. The website stated that Canadian orders for over $200 was free shipping. It's now January 3 and we still haven't received anything and we were charged for shipping. A call to them said that the merchandise just got over the border and will take another 7 days to arrive. It's understood Canada Post really screwed up Xmas shipping but still.... They will not refund the shipping but will supply a gift card. Since we won't ever order from this supplier again, that won't work.
Don't do any online ordering from Canada from this company!!

For some reason they ship via UPS in the states and it changes to Canada Post when it crosses the border. It took 3 weeks to get an estimated delivery date. Now that Canada Post is on strike I don't know when I'll get my order. I contacted them and asked about new orders. UPS will hold new orders until the strike is over. If the strike goes on for months, your order will be held for months. What a joke!

Update: I placed an order with Geri Fashions out of Oakville Ontario. If you are ordering from Canada I highly recommend Geri. Customer service was outstanding and they delivered on time.

I was asked by my elderly uncle's assisted living residence to consider buying some clothes for him as he was at the stage where it was difficult to change him. Only Silverts had the style of fleece track pants and polo shirts that he always wore. I felt that changing his wardrobe to cheap, synthetic, rough generic clothes would just remind him of his limited time, and wouldn't be comfortable.
I ordered a couple of outfits that night with regular 2-week shipping but the next day I received a call saying he took a downturn for the worse and had maybe 2 weeks to live. I phoned Customer Service to try to pay for Rush shipping but it had been packed and was just waiting for pickup. She kindly kept apologizing and offering her condolences about my uncle. A few days later the order arrived expedited across the border from southwest to northeast North America.
My uncle was happy and excited when he saw the clothes and he wore them until he passed a little over a week later.
Silvert's quality merchandise plus compassion and care for their customers is admirable and highly appreciated.
(This review is delayed because I've been dealing with delayed official documents, red tape etc associated with Estates.)

Terrible return policy. You have to pay for the return label plus they do not credit the original shipping charges, which customer service person did not make clear. You end up losing $20 on any returned item, which in this case was for an 80 year old. Customer service agent was of no help.

Poor customer service and not to be trusted:(

Never again! Returns end up costing you 9.95$ for a shipping label which is clear in their policy. What’s not clear is that they also deduct the original shipping charges so you end up paying 20$ for a return. Their refund was quick that I give them.

Poor quality. Stitching on hems and seems comes out despite careful laundering and gentle wear

The post surgery shirts I bought were bulky and heavy on the patient. I am extremely disappointed in their return policy that states 100% satisfaction guaranteed. It states the customer shipping will not be refunded, which is acceptable. If they stand behind their products 100%, they shouldn’t also expect me to pay the return shipping too. $9.95 return shipping, I won’t buy from them again.

I have successfully ordered from Silverts several times in the past. Recently though they have moved operations to the US and purchases are now charged in $US, even though the site shows $CDN. I had a return and was refunded about $20 less than what I paid. A shipping charge of $9.95 plus about $10 less not specified. Customer service was particularly unhelpful as the girl could not correctly read the return invoice. I don’t know if it was an exchange rate difference, or an exchange fee from the credit card company or what. Well, in the meantime I have found other Canadian companies that sell adaptive clothing at better prices and won’t order from them again. Silly, really, as it would have been easy to rectify the problem.

In a word: mediocre!

With all my orders, the staff was very helpful. Will continue to order through them. Ordering on-line was made very easy to do.