Simba Car Hire Reviews 

779
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 632 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the friendly, helpful, and professional staff for their efficiency and attentiveness. The service is often described as excellent, with many highlighting convenient shuttle transfers and smooth pick-up and drop-off processes. People frequently mention the great value and affordable prices, finding cars much cheaper than competitors. However, some customers also noted occasional issues. A few experienced unhelpful or gruff staff, with reports of poor attitude or being targeted. There were also delays, including long waits for airport transfers and slow check-in processes. Additionally, some reviewers encountered vehicles with minor issues like warning lights, rough condition, or a crack, and noted high excess liability.

What people talk about most

Service

People report positive experiences with service, often highlighting the friendly and attentive staff,... See more

Staff

Reviewers highlight positive aspects of staff, frequently describing them as friendly, helpful, and... See more

Price

Consumers generally report positive experiences with pricing, often finding it very good, cheap, and... See more

Product

Customers consistently note positive experiences with product, often praising the great condition,... See more

Quality

Customers had positive experiences with quality, frequently noting that cars were in great condition, clean,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Car was good. Process to collect and return was ok. I did gave an issue re a toll charge, which I believe was never incurred. If found the staff very unhelpful in this case as they just wanted to fob... See more

Rated 5 out of 5 stars

The customer service when I arrived to pick up the car was just excellent. They helped me out to explain that purchasing insurance directly through them which wasnt that much, for my 2 week hire would... See more

Rated 5 out of 5 stars

Staff were so welcoming and professional. Our car we booked wasnt availble due to damage from previous car renters. We were upgraded for free which was even better! Clean car very fuel economical. W... See more

Rated 5 out of 5 stars

Great value for rental and all elements went smoothly, including shuttle pick up and drop off. It does add a little more time but worth it for the price difference compared to getting a car at the air... See more


Company details

  1. Car Rental Agency
  2. Car Leasing Service

Written by the company

Simba Car Hire has rapidly grown to become one of Australia’s leading independent car rental providers, proudly serving thousands of customers each year. We are known for our strong commitment to customer satisfaction, operational excellence, and competitive pricing. With convenient locations in Sydney, Brisbane, Adelaide, Cairns, Melbourne, and Perth, we cater to both domestic and international travellers, offering a seamless, reliable, and affordable rental experience. Whether you're traveling for business or leisure, Simba Car Hire is dedicated to making your journey easy, enjoyable, and stress-free.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

779 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(779)

574 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Hired 2 days

We only hired for 2 days booking was easy and cheap pricing. To get a shuttle to pickup was easy but when dropping off we were outside working hours had a early flight so ended up getting a uber to airport.
Staff very nice. 👍

August 8, 2026
Unprompted review
Rated 5 out of 5 stars

We had a great experience with Simba at Cairns Airport

We had a great experience with Simba at Cairns airport.
The check in process was quick and smooth. They send photos of the car (that have just been taken) to your email to show the condition of the car. The team member was super friendly and did not aggressively push the insurance like some rental places do.
Car was near new and nice and clean.
Return process was done in minutes and the shuttle to the airport was immediate and takes a few mins.

August 2, 2026
Unprompted review
Rated 4 out of 5 stars

Great car

Great car, as expected.
Good service at start and end.
High insurance excess was only concern.
Price was very good.

August 1, 2026
Unprompted review
Rated 5 out of 5 stars

Easy & convenient

Easy directions online
Convenient shuttle bus
Great service
Car was a tad rough, but it worked, still actually enjoyed driving it!

July 27, 2026
Unprompted review
Rated 1 out of 5 stars

Expecting the customer to pay extra…

Expecting the customer to pay extra insurance when they’ve already paid a basic cover to be told it’s worthless and it’s expected to pay extra is unacceptable. It’s up to the customer to decide what insurance they want to take out and not to be made to feel pressed into buying extra insurance. Not only is the issue of insurance but make sure you read the small print in the type of car being rented to you. I hired a Kia but was given a Mazda which had warning lights flashing as I drove around the car park to exit and no parcel shelf which means my luggage in full view as no tinted windows, something that is a basic necessity as the police clearly state hide your belongings when parking and the last thing you want to do is go sightseeing with your suitcase.

July 27, 2026
Unprompted review
Rated 5 out of 5 stars

Great value

Car pick up is a very short drive from the airport and they provide courtesy shuttles. Driver was very kind and helpful. Car was in great condition!

July 24, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look