Simba Car Hire Reviews 

Pick up phone prompts would not work from cairns airport, finally saw van arrive for another pax and made a run for it as stopped at another location. Pick up driver was watching soccer on his split screen phone and sending long text messages at the same time all whilst mobile and driving.(Driver was indian/SriLankan type origin 30s)

Drop off experience was much better with polite and efficient staff. (Young lady and a young french guy)

The team were great to work with. Great price for quality cars. Will use next year when we are back up here.

Great rates and fantastic service from pickup to drop off-could not get any easier!

Amazing team, all friendly staff. Car was top notch. Easy process no fluffing around :)

No problem with the car or transparency of what was provided, only thing I would recommend is there was no clear indication of when pickup had left or where they were

Great experience, excellent service, no bureaucracy.

Highly recommended

Car was great. Wish could pick up or drop off out of hours.

Friendly staff, great explanations of insurance. Friendly shuttle staff. Cost effective

The hire car we chose (Mitsubishi Outlander) was perfect for our travel around Cairns with five people. The staff were professional and quick to respond. The shuttle bus to the airport worked well for us.

Booking online easy
Completely upfront on insurances
Shuttle service excellent
Return of car smoothly
Would use Simba again .

Their hire car prices are extremely competitive. They were clean and modern cars that run well and answer the phone if you have questions. Some odd stuff as all hire car places have, like a late return fee which often outweighs the daily cost of the car, so take it another day 😂
The free shuttle is a great addition

Mostly Very happy with the experience. Pick up was a bit slow as not many staff on duty.
Very happy with the car allocated and drop off process was quick and simple.
Suggest maybe need for staff on Sundays. Staff were friendly. Overall a good experience.

Such great value car hire in Cairns. Car was great and staff were friendly. Only four stars because getting a hold of someone to speak to on the phone at 8am on Sunday morning took 20 minutes.

Friendly staff and easy and pleasnant to deal with , highly recommend

Horrible experience in Melbourne. $500 bond not clearly stated and refuse to refund this after 2days hire claiming a dent (which is not even visible). Nominated repair company seems to be an associated company of Simba. BE AWARE!! I WOULD NOT USE THEM. SEEMS NICE A AFFORDABLE BUT THIS IS HOW THEY MAKE BACK THE MONEY!!!!!

I chose Simba due to their opening hours ( most of the other companies were 9- 5) so I could drop off the car before our flight and then dropped at the airport by their shuttle bus. The car was tidy and worked well - hybrid - so small fuel cost. The staff were friendly and helpful :)

I reserved a car at Cairns airport for a few days away.
It was a wonderful service from beginning to end.
A short wait from arrivals for the the free shuttle bus and then I dealt with such a helpful, funny and to be honest a very good looking man while picking up a great Rav4 for my holiday.

Dropped it off with no wait time or issues and then had another young, friendly good-looking man shuttle me back to the airport.
I would highly recommend Simba car rentals, good-looking men or not! 😆

It was easy to organise and book and then when I wanted to add another day it was no problem at all. The office staff are nice and friendly as well as being very helpful throughout

I booked online and paid, went to collect the car, sat waiting for an hour without any acknowledgement from staff. When I finally got to see someone I was told I had to pay an extra $1000, because I was local. This amount was extra even though I had paid the higher insurance premium to reduce excess. The $1000 wasn't just on hold it was withdrawn and repayed once the car was returned. This information was sent via email AFTER I had paid online. I told the staff member I no longer wanted the car to cancel the booking and return my payment. Simba rung me the next day to ask when I returned the car! I explained that I cancelled due to the $1000 debacle on pick up and that I never received the car. I emailed and called Simba again and have still not had the prepayment returned. The huge bond amount needs to be communicated BEFORE PAYMENT not after.

There was nothing wrong with the vehicle or service or location but the way this company takes your safety deposit is not acceptable.
I rented a vehicle for 2 days & Simba took a supposed hold of $500 on my AMEX card. This was immediately cashed by Simba, so it's not a hold like other rental companies/ hotels etc. do.
Exactly 1 week after the vehicle was returned notification was received that all was fine with the vehicle on return & that the $500 refund would be processed within the next 10 days.
With a fleet of 1500 this seems a dodgy if not illegal way of keeping over a million dollars of other folks money for about a month.
Won't use them again or recommend.