Simba Car Hire Reviews 

776
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 648 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the friendly, professional, and helpful staff, highlighting their welcoming approach and efficiency. People frequently commend the excellent service, noting the seamless pick-up and drop-off processes, convenient shuttle transfers, and overall ease of their rental experience. Many reviewers also appreciate the exceptional quality and cleanliness of the vehicles, often finding them to be new, economical, and perfectly suited for their needs, all at an affordable price. However, some customers also noted occasional issues, including long waiting times for car pick-up or airport transfers, and instances of unhelpful staff interactions. A few other people also felt that some vehicles were not in ideal condition or had specific issues like warning lights, while others mentioned unexpected additional charges or high liability.

What people talk about most

Service

Consumers find service to be positive, with many reviewers highlighting great communication, attentive staff,... See more

Staff

People report positive experiences with staff, frequently describing them as friendly, helpful, and... See more

Price

Reviewers mention positive feedback about price, often finding the car rentals to be super cheap, great... See more

Product

Reviewers highlight positive aspects of the product, with many customers praising the great condition of the... See more

Quality

Customers consistently note positive experiences with quality, often praising the excellent condition of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Truly hiring a car through Simba (particularly the team at Perth Airport) was one of the best experiences I’ve had in doing so. The team there were clear, friendly, flexible and reliable - all... See more

Rated 5 out of 5 stars

Was great little cars..Was great for the value..Easy to drive and get around&Parking.. Excellent fuel efficient..Will give friends&people i talk to that are travelling.. That want to hire a Great litt... See more

Rated 5 out of 5 stars

I got almost new car in excellent condition. it was easy to pick up and drop off. If you are visiting cairns - they do have 10% off for some of experiences like Hartley crocodile, kurunda sanctuary, D... See more

Rated 5 out of 5 stars

The customer service when I arrived to pick up the car was just excellent. They helped me out to explain that purchasing insurance directly through them which wasnt that much, for my 2 week hire would... See more


Company details

  1. Car Rental Agency
  2. Car Leasing Service

Written by the company

Simba Car Hire has rapidly grown to become one of Australia’s leading independent car rental providers, proudly serving thousands of customers each year. We are known for our strong commitment to customer satisfaction, operational excellence, and competitive pricing. With convenient locations in Sydney, Brisbane, Adelaide, Cairns, Melbourne, and Perth, we cater to both domestic and international travellers, offering a seamless, reliable, and affordable rental experience. Whether you're traveling for business or leisure, Simba Car Hire is dedicated to making your journey easy, enjoyable, and stress-free.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

776 reviews

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Hasn’t replied to negative reviews

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4.4

All reviews

(776)

569 reviews in the last 12 months

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Rated 5 out of 5 stars

We had a great experience with Simba at Cairns Airport

We had a great experience with Simba at Cairns airport.
The check in process was quick and smooth. They send photos of the car (that have just been taken) to your email to show the condition of the car. The team member was super friendly and did not aggressively push the insurance like some rental places do.
Car was near new and nice and clean.
Return process was done in minutes and the shuttle to the airport was immediate and takes a few mins.

August 2, 2026
Unprompted review
Rated 4 out of 5 stars

Great car

Great car, as expected.
Good service at start and end.
High insurance excess was only concern.
Price was very good.

August 1, 2026
Unprompted review
Rated 5 out of 5 stars

Easy & convenient

Easy directions online
Convenient shuttle bus
Great service
Car was a tad rough, but it worked, still actually enjoyed driving it!

July 27, 2026
Unprompted review
Rated 1 out of 5 stars

Expecting the customer to pay extra…

Expecting the customer to pay extra insurance when they’ve already paid a basic cover to be told it’s worthless and it’s expected to pay extra is unacceptable. It’s up to the customer to decide what insurance they want to take out and not to be made to feel pressed into buying extra insurance. Not only is the issue of insurance but make sure you read the small print in the type of car being rented to you. I hired a Kia but was given a Mazda which had warning lights flashing as I drove around the car park to exit and no parcel shelf which means my luggage in full view as no tinted windows, something that is a basic necessity as the police clearly state hide your belongings when parking and the last thing you want to do is go sightseeing with your suitcase.

July 27, 2026
Unprompted review
Rated 5 out of 5 stars

Great value

Car pick up is a very short drive from the airport and they provide courtesy shuttles. Driver was very kind and helpful. Car was in great condition!

July 24, 2026
Unprompted review
Rated 5 out of 5 stars

Best car rental in a Cairns SA

Staff were so welcoming and professional. Our car we booked wasnt availble due to damage from previous car renters. We were upgraded for free which was even better!
Clean car very fuel economical. We were upgraded to the Kiama carnival at Cairns. Thanks guys for making our holiday so smooth.

July 10, 2026
Unprompted review

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